Customer Service Jobs in Devon

Customer Service
South West > Devon

The table below provides summary statistics for permanent job vacancies advertised in Devon requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 14 May 2025, comparing them to the same period in the previous two years.

6 months to
14 May 2025
Same period 2024 Same period 2023
Rank 3 20 35
Rank change year-on-year +17 +15 -9
Permanent jobs citing Customer Service 133 71 37
As % of all permanent jobs advertised in Devon 27.48% 8.23% 6.53%
As % of the Processes & Methodologies category 28.73% 11.13% 7.05%
Number of salaries quoted 74 64 35
10th Percentile - £18,000 £21,100
25th Percentile £25,087 £22,688 £27,250
Median annual salary (50th Percentile) £26,750 £29,000 £35,000
Median % change year-on-year -7.76% -17.14% +22.81%
75th Percentile £33,250 £53,337 £51,250
90th Percentile - £57,500 £60,829
South West median annual salary £31,000 £30,347 £32,500
% change year-on-year +2.15% -6.62% +4.84%

All Process and Methodology Skills
Devon

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Devon.

Permanent vacancies with a requirement for process or methodology skills 463 638 525
As % of all permanent jobs advertised in Devon 95.66% 73.93% 92.59%
Number of salaries quoted 217 468 353
10th Percentile £25,087 £25,500 £26,250
25th Percentile £29,750 £31,188 £30,725
Median annual salary (50th Percentile) £33,500 £42,500 £40,250
Median % change year-on-year -21.18% +5.59% -10.56%
75th Percentile £51,000 £55,000 £52,500
90th Percentile £63,000 £65,000 £60,885
South West median annual salary £52,600 £51,000 £52,500
% change year-on-year +3.14% -2.86% +5.00%

Customer Service
Job Vacancy Trend in Devon

Job postings citing Customer Service as a proportion of all IT jobs advertised in Devon.

Job vacancy trend for Customer Service in Devon

Customer Service
Salary Trend in Devon

3-month moving average salary quoted in jobs citing Customer Service in Devon.

Salary trend for Customer Service in Devon

Customer Service
Salary Histogram in Devon

Salary distribution for jobs citing Customer Service in Devon over the 6 months to 14 May 2025.

Salary histogram for Customer Service in Devon

Customer Service
Job Locations in Devon

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Devon region over the 6 months to 14 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Exeter +21 40 £31,500 -21.25% 13
Plymouth +18 38 £25,087 -13.49% 11
Tavistock - 15 £25,087 -
Ivybridge - 13 £25,087 -
Barnstaple +2 5 - -
Customer Service
South West

Customer Service
Co-occurring Skills and Capabilities in Devon by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (10.53%) Microsoft Exchange
2 3 (2.26%) SharePoint
3 1 (0.75%) Confluence
Applications
1 8 (6.02%) Microsoft Office
2 4 (3.01%) Microsoft Excel
2 4 (3.01%) Microsoft PowerPoint
Cloud Services
1 29 (21.80%) Microsoft 365
2 19 (14.29%) Azure
3 17 (12.78%) Entra ID
4 3 (2.26%) OneDrive
Communications & Networking
1 70 (52.63%) Broadband
2 17 (12.78%) DNS
3 14 (10.53%) Firewall
4 9 (6.77%) Remote Desktop
5 4 (3.01%) Internet
6 3 (2.26%) DHCP
7 2 (1.50%) IPsec
7 2 (1.50%) LAN
7 2 (1.50%) VLAN
7 2 (1.50%) VPN
7 2 (1.50%) WAN
7 2 (1.50%) Wi-Fi
Development Applications
1 1 (0.75%) JIRA
General
1 72 (54.14%) Games
2 69 (51.88%) Banking
3 16 (12.03%) Manufacturing
4 12 (9.02%) Social Skills
5 8 (6.02%) Retail
6 4 (3.01%) Telecoms
7 1 (0.75%) Organisational Skills
7 1 (0.75%) Public Sector
Job Titles
1 70 (52.63%) Customer Service Advisor
2 25 (18.80%) 2nd Line Support
2 25 (18.80%) Support Technician
3 24 (18.05%) Technical Support
4 17 (12.78%) IT Support
5 4 (3.01%) Analyst
5 4 (3.01%) Desktop Support
6 3 (2.26%) Desktop Analyst
6 3 (2.26%) Desktop Support Analyst
6 3 (2.26%) Support Analyst
6 3 (2.26%) Support Engineer
7 2 (1.50%) 2nd Line Engineer
7 2 (1.50%) 2nd Line Support Engineer
7 2 (1.50%) IT Engineer
7 2 (1.50%) IT Support Engineer
7 2 (1.50%) IT Technician
8 1 (0.75%) Azure Engineer
8 1 (0.75%) Cloud Engineer
8 1 (0.75%) Digital Product Owner
8 1 (0.75%) IT Analyst
Miscellaneous
1 4 (3.01%) Social Network
1 4 (3.01%) Video Conferencing
2 3 (2.26%) Driving Licence
3 1 (0.75%) Product Ownership
3 1 (0.75%) Renewable Energy
3 1 (0.75%) Smartphone
Operating Systems
1 17 (12.78%) Windows
2 5 (3.76%) Windows Server
3 1 (0.75%) Linux
3 1 (0.75%) Mac OS
3 1 (0.75%) Windows Server 2019
Processes & Methodologies
1 91 (68.42%) Problem-Solving
2 16 (12.03%) Coaching
2 16 (12.03%) Customer Experience
2 16 (12.03%) Service Delivery
2 16 (12.03%) Technical Analysis
3 14 (10.53%) ITIL
4 12 (9.02%) ITSM
5 9 (6.77%) Case Management
5 9 (6.77%) Change Management
5 9 (6.77%) Service Management
6 4 (3.01%) Customer Requirements
7 3 (2.26%) Agile
7 3 (2.26%) Cybersecurity
8 2 (1.50%) Collaborative Working
9 1 (0.75%) CI/CD
9 1 (0.75%) Collaborative Culture
9 1 (0.75%) DevOps
9 1 (0.75%) Roadmaps
9 1 (0.75%) User Experience
9 1 (0.75%) User Stories
Programming Languages
1 1 (0.75%) PowerShell
Qualifications
1 32 (24.06%) Microsoft Certification
2 24 (18.05%) Network+ Certification
3 23 (17.29%) MCITP
4 16 (12.03%) NVQ Level 4
5 8 (6.02%) A+ Certification
6 1 (0.75%) Azure Certification
6 1 (0.75%) SC Cleared
6 1 (0.75%) Security Cleared
Quality Assurance & Compliance
1 9 (6.77%) SLA
2 1 (0.75%) GDPR
System Software
1 26 (19.55%) Active Directory
2 2 (1.50%) Hyper-V
Vendors
1 70 (52.63%) BT
2 19 (14.29%) Microsoft
3 3 (2.26%) ServiceNow
3 3 (2.26%) VMware
4 1 (0.75%) Cisco