4 of 4 Remote/Hybrid ITSM Jobs in Devon

resolving issues and keeping work moving forward. Experience supporting and coaching colleagues through regular collaboration and day‐to‐day leadership. An understanding of IT service management, change management or ITIL principles would be beneficial, but not essential. A shared passion for collaboration, continuous improvement and delivering great outcomes for both ...

issues. Perform root cause analysis and implement long-term solutions to prevent recurring issues. Manage and update service tickets within the IT Service Management (ITSM) platform. Ensure incidents and requests are resolved within agreed Service Level Agreements (SLAs). Provide remote and on-site support across Pennon Group locations. Build … user technologies. Strong analytical and problem-solving skills with experience resolving complex technical issues. Experience working within ITIL-aligned support environments. Experience using ITSM platforms to manage incidents and service requests. Strong interpersonal and communication skills with the ability to engage effectively with both technical and non-technical stakeholders. Ability ...

layout markups ( Typst ). Product Onboarding: Collaborate with Product Managers, Service Delivery Managers, and stakeholders to support the end-to-end product onboarding journey. ITSM & Service Operations: Log, manage, and resolve Changes, Incidents, and Problems using ServiceNow . Continuous Improvement & Testing: Assist with executing test scripts, gathering user feedback … Handlebars.js or Moustache.js , along with document markup tools like Typst (or strong experience with similar markup frameworks like LaTeX/XML/JSON). ITSM Tooling: Proficiency in using ServiceNow for Incident, Problem, and Change Management. Operational Mindset: Proven track record in application support, configuration, or technical ops within ...

layout markups ( Typst ). Product Onboarding: Collaborate with Product Managers, Service Delivery Managers, and stakeholders to support the end-to-end product onboarding journey. ITSM & Service Operations: Log, manage, and resolve Changes, Incidents, and Problems using ServiceNow . Continuous Improvement & Testing: Assist with executing test scripts, gathering user feedback … Handlebars.js or Moustache.js , along with document markup tools like Typst (or strong experience with similar markup frameworks like LaTeX/XML/JSON). ITSM Tooling: Proficiency in using ServiceNow for Incident, Problem, and Change Management. Operational Mindset: Proven track record in application support, configuration, or technical ops within ...