Service Desk Analyst
- Hiring Organisation
- South West Water
- Location
- Exeter, Devon, South West, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
hardware, software, systems, and network-related issues Diagnosing and resolving technical problems efficiently and professionally Managing incidents and service requests through the IT Service Management platform Ensuring tickets are accurately recorded, updated, and resolved within agreed service levels Escalating complex issues to specialist teams when required Supporting user access … identity management processes in line with information security requirements Maintaining knowledge base articles and service documentation Delivering guidance and training to end users where appropriate Identifying opportunities to improve service delivery and support processes What we're looking for: You'll be a customer-focused IT professional with ...