4 of 4 Remote/Hybrid Management Information System Jobs in Devon

software, systems, and network-related issues Diagnosing and resolving technical problems efficiently and professionally Managing incidents and service requests through the IT Service Management platform Ensuring tickets are accurately recorded, updated, and resolved within agreed service levels Escalating complex issues to specialist teams when required Supporting user access … identity management processes in line with information security requirements Maintaining knowledge base articles and service documentation Delivering guidance and training to end users where appropriate Identifying opportunities to improve service delivery and support processes What we're looking for: You'll be a customer-focused ...

fleet accounts and 10,000 to 25,000 vehicles with Lightfoot products fitted. Maintain the overall health of each fleet, including portal management, fleet setup changes and support administration, acting as a key contact for each account. SIRs Communicate proactively and reactively with customers using Salesforce, telephone … changes. Provide clear portal and self serve guidance, promoting effective customer self management where appropriate. Fleet Changes Update fleet configurations and system settings to keep Lightfoot units and fleet records up to date and aligned with customer requirements. General Support Admin Triage and coordinate inbound cases through ...

sessions. Strong customer care ethos and customer satisfaction focus: To work with the wider team and specifically the Sales, Marketing, Implementation and Product Management, to maintain and build a strong link between the commercial team and the wider business. Demonstrations: Prepare and deliver tailored product/solution demonstrations … self starter Roll Measurements: The bid library is maintained and up to date Bids consistently score within the top 2 for quality The demo system has up to date data with relevant information for us to be able to comprehensively demo the system at short notice ...

network problems minimizing downtime Install and configure hardware and software Manage software and hardware upgrades, patches, and licensing Manage and implement security event management systems, intrusion prevention systems, vulnerability scanning tools and end point security systems Manage the technical implementation of agreed projects and initiatives, working with required … maintain strong relationships with existing and new vendors and suppliers. Finally, you will maintain documentation of systems, networks, policies, procedures and other technical information Applications: To learn more about our client and this great opportunity on offer working as an IT Network Manager on an initial 3-month ...