5 of 5 Remote Process Improvement Jobs in Devon

against agreed -upon metrics . Data Analysis and Reporting: Ability to extract, analyse, and present data effectively through dashboards and reports to demonstrate service delivery and identify areas for improvement . Leadership & Management: Team Leadership experience: Demonstrable experience in leading, mentoring, and developing a team of IT support professionals . Problem-solving and Troubleshooting Leadership:Proven ability to guide … Excellent verbal and written communication skills, with the ability to articulate technical information clearly to both technical and non-technical audiences, and to manage stakeholder expectations effectively . Service improvement Focus:A proactive approach to identifying and implementing service improvements, optimising workflows, and enhancing end-user satisfaction. Time Management and Prioritisation: Strong organisational skills with the ability to manage … IT support teams, fostering a culture of accountability, collaboration , and growth. Strategic Problem Solving: ability to guide teams through complex technical challenges, ensuring timely and effective resolution. Continual Service Improvement Mindset: track record of identifying inefficiencies and implementing process improvements to enhance service delivery and user satisfaction. Data- Driven IT Service Reporting: strong analytical skills to extract, interpret More ❯

team in delivering excellent service to our users. You'll be responsible for overseeing day-to-day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and service delivery. You'll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service … reporting on service desk KPIs, customer satisfaction, SLA compliance, and overall support effectiveness Championing a customer-centric culture by promoting professionalism, empathy, and accountability within the support team Identifying process improvements, contribute to automation and monitoring strategies, and support the roll-out of service enhancements Coordinating training and onboarding of new support team members, ensuring documentation and knowledge-sharing … standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum/pro rata. Supporting your application Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities' employer, we want to make sure we More ❯

shared understanding of project requirements and quality expectations. Documentation: Maintain accurate documentation including test plans, cases, reports, and release notes. Document test results and recommendations for future reference. Continuous Improvement: Stay updated with industry best practices and emerging technologies. Identify and implement process improvements to enhance testing practices. Required Skills & Qualifications: Bachelor’s degree in computer science, Engineering … solutions. Collaborative and supportive work environment. Professional development and continuous learning opportunities. Competitive salary and benefits package. If you have a passion for testing and a drive for continuous improvement, we encourage you to apply for this exciting role as a Manual Software Tester to make a significant impact in the world of software development. To apply, please submit More ❯

of change – and they’re looking for a skilled Business Analyst/PMO Lead to help steer the ship. You’ll be the bridge between technology and operations, leading process discovery, requirements gathering and strategic project coordination across the business. This is a hybrid role where you’ll wear both your BA and PMO hats – and make a tangible … Management System and shaping how projects are prioritised, resourced, and governed across the organisation. What You'll Be Doing: Facilitating workshops, gap analysis, and As-Is/To-Be process reviews Acting as a change champion – translating business needs into clear technical and process solutions Coordinating cross-functional projects and reporting on impact Leading the Request for Work … realisation, and resource allocation What We're Looking For: Proven experience as a Business Analyst, PMO Lead, or similar hybrid role Skilled in stakeholder engagement, requirements gathering, and business process improvement Experience working with project frameworks like Prince2, Agile, or Lean Ability to lead on change management and strategic analysis Public sector or housing experience is a bonus More ❯

Monitor and resolve client and employee queries. Supervise and develop junior and mid-level team members, including formal reviews. Participate in business development initiatives and strategic planning. Support internal process improvement and implementation. Maintain up-to-date knowledge of regulatory and compliance changes. Complete daily timesheets accurately. Provide Partner cover when required. Essential Requirements: ACA or ACCA qualified More ❯