2 of 2 SLA Jobs in Devon

changing referral levels/capacity etc., and use this to justify that the activity levels are necessary. To monitor and review the Trusts Service Level Agreement Monitoring reports and the associated algorithm, in conjunction with the Data Solutions Team, to ensure consistency with other reports both within the Trust ...

hosting call centre functionality for both Primary and Acute health care. Service Desk - Monitor call flows and follow up any breaches of the SLA following ITIL best practice. The team work closely with the other operational teams to develop scripts to ensure that the calls are handled quickly and efficiently ...