Exeter, Devon, United Kingdom Hybrid / WFH Options
Focus Group
to resolve cases where required. Make sure that cases are managed in line with agreed SLAs and Senior Engineer input is sought, with sufficient SLA remaining. Qualifications Customer service focussed with an excellent telephone manner. A demonstrable ability to follow process and build a reassuring rapport with customers. The ability More ❯
As a senior engineer, you will be working as part of a dedicated team to deliver reactive support, ensuring compliance with the SLAs (ServiceLevelAgreement) associated with the contract. All necessary product training will be provided along with mentoring from colleagues within the site team to enable the successful More ❯
As a senior engineer, you will be working as part of a dedicated team to deliver reactive support, ensuring compliance with the SLAs (ServiceLevelAgreement) associated with the contract. All necessary product training will be provided along with mentoring from colleagues within the site team to enable the successful More ❯
Exeter, Devon, United Kingdom Hybrid / WFH Options
Clearline Recruitment Ltd
resolve 2nd line support cases, including hardware/software troubleshooting and remote configurations. Support 1st line with overflow calls and mentoring. Ensure timely updates, SLA adherence, and clear documentation. Escalate complex issues with adequate context to 3rd line or Field teams. Promote ITIL best practices and contribute to continuous serviceMore ❯
data flow across departments. Working with business stakeholders to align technology with operational goals. Managing third-party suppliers and software vendors, from procurement to SLA compliance. Driving application-related projects, balancing timelines, budgets and risk. Monitoring performance, leading improvement efforts and managing the applications roadmap. What You'll Bring: Experience More ❯
