1 of 1 Remote Customer Experience Jobs in Doncaster

blended working pattern is available. Reporting to the E-Commerce Manager, the successful candidate will be responsible for supporting the smooth operation of the e-commerce platform, optimising the customer experience, and maximizing revenue through various digital channels. Covering Website and Platform Management, Product Management, Customer Experience Management, Analytics and Performance Monitoring. Key Responsibilities Assist in … timelines, deliverables, and resource allocation for the deployment and maintenance of the e-commerce solution Improve e-commerce offerings design and functionality through analytics Monitor e-commerce traffic and customer reviews to gauge responses to updates, new product introductions, and other changes. Person Specification Proven experience in e-commerce, ideally within rail, transportation, or related sectors Strong knowledge … to stakeholder management, both internally and externally Strong analytical skills to analyse e-commerce data and metrics to identify opportunities for growth and improvement and drive decision making A customer-focused approach, with the ability to resolve online enquiries and issues effectively Strong organisational skills with the ability to manage multiple projects A creative, results-driven mindset with attention More ❯