SaaS Software Support Analyst
- Hiring Organisation
- Mexa Solutions LTD
- Location
- Poole, Dorset, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £36,000 per annum
across Problem Management, reporting and customer onboarding Close collaboration with technical teams and Product Managers The chance to develop your skills within an established ITIL environment What you’ll do You’ll look at how customers’ software services are performing, where problems are developing and what needs attention. Some days … questions, joining the dots and following through. What you’ll bring You’ll have experience in a technical, customer-facing environment, ideally within an ITIL-based team, and understand the importance of incidents, problems, SLAs and service quality. We’re looking for someone who can: Investigate problems and make sense ...