IT Service Delivery Manager
- Hiring Organisation
- CV Screen Ltd
- Location
- Christchurch, Dorset, South West, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £40,000
Service Delivery Manager Bournemouth Salary up to £40,000 We're hiring a skilled IT Service Delivery Manager to join this fantastic MSP team in Bournemouth. As a Service Delivery Manager, You will be responsible for the day-to-day operation of the business-as-usual support … monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. DUTIES & RESPONSIBILITIES: Oversee service operations, incidents, and ITIL processes to ensure SLA compliance. Improve service delivery through trend analysis and process improvements. Manage customer service reviews ...