1 of 1 Remote Technical Support Jobs in Dorset

Technical Finance Support Specialist Location: Hybrid - must be able to travel to our Poole office at least twice a week Employment Type: Full-time Salary: Competitive + Equity + Benefits Awards: The Times Top Place to Work - 3 Years Running We're looking for a Technica l Customer Support Specialist with a strong finance or accounting background … fast-paced, innovative tech company. What you'll be doing: Be the first point of contact for customer queries (phone and email) Troubleshoot and resolve issues with accounting software (technical and functional) Guide customers through system setup and day-to-day usage Log and manage support tickets, escalating when needed Work closely with our product and implementation teams … to resolve complex cases Support customers during onboarding and live implementations Contribute to user guides, FAQs, and process documentation Spot opportunities to improve our product and share insights with the team What we're looking for: Previous customer support or client-facing experience A background in accounting, bookkeeping, or finance administration (e.g. experience as an accounts assistant, finance More ❯