2 of 2 Customer Service Jobs in Douglas

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for a Product Manager to join the Home and Broadband group within their professional services team. Reporting to the Head of Product, the Product Manager will play a central role in driving the … the development, management and continuous improvement of fixed broadband, home phone and value-added services (VAS) including gaming, content and smart home initiatives Own the product roadmap and associated customer journeys, ensuring each product delivers strong commercial performance and a smooth customer experience Champion the Guernsey fibre programme, driving customer adoption now that network build is nearing … full coverage, and using insight to shape retention, migration and upsell strategies Collaborate across commercial, technical, regulatory and customer support teams to develop and launch compelling propositions aligned with business goals and customer needs Set and deliver the 5-year strategy, Annual Operating Plan (AOP), forecasts and KPIs for your product areas and key customer segments Monitor More ❯

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for a Senior Infrastructure Engineer. - Cloud Services to join their professional services team. The Senior Infrastructure Engineer will work closely with customers to design and deliver complex, enterprise level infrastructures that integrate and … Provide professional consultancy surrounding infrastructure technologies, for example cloud services on boarding Raise third party support cases with appropriate criticalities, managing and escalate as necessary Proactively contribute to continuous service improvement with ideas and suggestions Mentor and guide other team members in their specialist areas of technology Draft and create documentation for new systems, services and technologies including procedures … have: Expert knowledge of IT infrastructure, including hardware, operating systems, storage, virtualization and security devices 5 or more years' experience in a senior systems administration role, preferably in a service provider environment Knowledge and experience of ITIL, ISO27001 and PCI-DSS preferred Expert knowledge of backup and replication technologies Professional level qualifications across multiple disciplines such as VCP, MCSE More ❯