2 of 2 Remote Customer Service Jobs in Droitwich

is responsible for the day-to-day operations, availability, and performance of our ISP network. This includes oversight of broadband edge services, IP addressing, capacity management, routing, BNG and customer premises equipment. The role combines hands-on technical leadership with strategic planning to ensure the network delivers reliable, scalable, and secure services to our customers. This is a technical … supported, including firmware management, TR069/USP ACS platforms, provisioning, and interoperability testing. Monitor and manage capacity across access, backhaul, peering, and transit links, planning upgrades before saturation. Ensure service availability across internet transit, IXP connections, peering agreements, and interconnects. Implement, maintain, and continuously improve network monitoring, alerting, and troubleshooting processes. Collaborate with Customer Service and Field … Engineering to ensure customer impacting issues are resolved quickly and effectively. Develop and maintain network documentation, runbooks, and operational procedures. Own the NOC/network budget, including forecasting for hardware, software, licensing, and capacity expansion. Key Skills Project Management – proven project management skills Results Orientation – Focussing attention on key objectives and driving effective outcomes Communication - Strong written and verbal More ❯

points and other wireless networking equipment Provide technical support and guidance to internal teams during the deployment of wireless networks Collaborate with cross-functional teams, including sales, engineering, and customer service Support the development of the organisation's wireless strategy and vision, ensuring alignment with business goals and objectives. Support the design and deployment of complex wireless systems … travel as needed Airband Perks • 25 days of paid leave a year rising to 30 plus bank holidays with service. • 5% Airband pension plus a minimum 3% employee contribution. • Customer referral bonus - a thank you for every customer you send our way. • We offer hybrid working – a mix of working from home and in the office. • Free Broadband … s phone, tablet, SIM only or mobile broadband plans. • Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service) • Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year! • Refer a friend reward scheme – a selection More ❯