Senior Customer Support Engineer
- Location
- Dudley, England, United Kingdom
role will need to focus on providing exemplary and continuously improving support to our customers in whatever form this may take, from product technical support through to on-site assistance. This is measured in terms of speed of picking up new support tickets and speed at which support … concise, reproducible steps for any product issues reported to engineering via the triage process. Develop solid knowledge of MEIDS' product roadmap and clarity for what legacy products are to be supported and process to move older product installations towards latest technology. Continuously learn ...