Senior IT Engineer - T3
- Hiring Organisation
- Redsquid
- Location
- Dunbartonshire, Scotland, United Kingdom
- Employment Type
- Permanent
broad range of customers and technologies. Maintaining a high degree of customer service for all IT Support queries and projects. Accurately updating / maintaining our ticketing system and striving to exceedSLAs. Responding to enquiries from clients and escalated tickets and effectively resolve any server hardware or software problems. … supporting colleagues. Providing technical support resource to support teams. Maintain accurate technical documentation and asset records. Out of Hours work on occasion Skills / Experience preferred: Proven experience in a 2nd / 3rd line support role within an MSP. Windows Server 2012, 2016 and 2019 installation ...