2nd Line Support Analyst
- Hiring Organisation
- Venesky Brown
- Location
- Dundee, Scotland, United Kingdom
monitoring, performance monitoring, log analysis, process/task automation and proactive maintenance. - Knowledge of systems management/monitoring tools. - Experience of working with an ITIL-based service management system, resolving incidents and requests. - Experience of adhering to operational standards, methodologies and good practice. - Understanding of data security best practice … GDPR. - Evidence of a commitment to CPD. Desirable Skills: - Postgraduate or professional qualification in a relevant discipline. - ITIL certification. - Relevant professional certifications. - Administration of cloud environments, preferably Azure. - Working knowledge of enterprise Linux. - Understanding of SharePoint Online administration and configuration, such as SharePoint site structure and permissions architecture. - Experience ...