1 of 1 Remote/Hybrid Information Security Jobs in Dundee

2nd Line Support Analyst

Hiring Organisation
Venesky Brown
Location
Dundee, Scotland, United Kingdom
specific focus on event monitoring, incident resolution, performance monitoring, log analysis, process/task automation and proactive maintenance (e.g., applying routine patches and security updates). - Provide a customer-focused second-line operational support service, managing and resolving incidents and requests using service management processes within agreed SLAs, applying … fixes and workarounds as required. - Support problem management by using specialist knowledge to provide technical diagnostic information, help identify root cause and validate remediation and changes. - Administer Microsoft 365 services (including Entra ID, Exchange Online and SharePoint), managing user and group access, supporting permissions where appropriate, and maintaining/ ...