Help Desk Specialist
Dundee, Scotland, United Kingdom
K&K social resources and development GmbH
collisions on high priority incidents. Prepare requests for rollout. Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. Microsoft environment knowledge (desktop, o365). Have good technical understanding of the products building up a desktop service. Experience from the desktop environment. Understanding and experience of ITSM and ticketing … problem solving skills required. Knowledge of Active Directory ITSM ticketing tools such as ServiceNow. Remote desktop connectivity applications like Team Viewer. MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio VPN (Cisco) and remote dial-in users. Support for laptop, desktops, and printers of all models Soft Skills Excellent communication and More ❯
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