IT Service Manager
dunfermline, north east scotland, United Kingdom
Change Digital – Digital & Tech Recruitment
We're hiring: IT Service Manager We're seeking a detail-driven and experienced IT Service Manager to take ownership of system health, performance, and stakeholder satisfaction across the technology estate. If you're passionate about keeping services stable, secure, and continuously improving, this … role offers the ideal opportunity to make a lasting impact. As an IT Service Manager, you’ll play a central role in incident response , service monitoring, and process optimisation, while maintaining a strong focus on governance, audit compliance, and communication. This is a hands-on role … incident response and resolution efforts, including stakeholder updates and post-incident reviews Driving continuous improvement initiatives based on data, feedback, and audit insights Ensuring service-level compliance, audit readiness, and strong documentation practices Building productive relationships with internal and external stakeholders Overseeing infrastructure-related projects and vendor contracts to More ❯
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