First Line IT Support - MSP JBLE1 NI
- Hiring Organisation
- MCS Group
- Location
- Dungannon, Co. Tyrone, UK
Provide first-line technical support to customers via phone, email and remote support tools. Diagnose and resolve hardware, software and Microsoft 365 issues. Support Windows desktop environments. Manage and update support tickets. Escalate more complex technical issues where appropriate. Deliver excellent customer service while working to agreed SLAs. Assist … What We're Looking For 1-3 years' experience in an IT Support or Helpdesk role. MSP experience is highly desirable. Experience supporting Microsoft Windows and Microsoft 365. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. A proactive attitude with a willingness to learn. Someone ...