Service Desk Analyst
- Hiring Organisation
- Sellick Partnership
- Location
- County Durham, United Kingdom
- Employment Type
- Permanent
- Salary
- £28000 - £30000/annum
responsible for supporting end users across a broad range of technologies, resolving technical issues, maintaining IT assets, and assisting with infrastructure and business technology projects. You'll play a key role in ensuring technology services remain reliable, secure and customer focused. Key Responsibilities Provide 1st and 2nd line technical … support for hardware, software and business applications. Diagnose, troubleshoot and resolve incidents, escalating where specialist support is required. Deliver routine service requests and approved changes in line with IT service management processes. * Maintain accurate records of IT assets, incidents and service requests. Support the deployment, configuration and management ...