Service Manager
- Hiring Organisation
- Worldline
- Location
- Newton Aycliffe, England, United Kingdom
What we’re after (skills and background): · Degree in IT, Engineering, Business, or similar, or solid real-world experience · Hands-on experience in service management, account management, or a similar role · Know-how on service delivery metrics, SLAs, and reporting · Budgeting or cost-management experience · Great … approach to change Nice to have: · Experience of the Rail Industry, Planning, Control or Rostering · ITIL certification What you’ll bring (core strengths): · Customer management · Ownership and governance of services · Problem solving and decision making · Stakeholder engagement · Data and reporting · Financial awareness · Change management · Clear, effective communication ...