2 of 2 Remote Customer Service Jobs in Durham

responsibilities will encompass: Provide 1st line technical support to clients - supporting networks, cloud services, infrastructure and connectivity Troubleshoot and fix technical faults and issues Respond to client queries and service requests Assist with user rights, passwords, accounts Handle basic security administration Diagnose issues and explain technical details clearly Occasional onsite visits to clients. Our perfect candidate should have a … wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness … and relationship-building skills Administering Microsoft Active Directory, Exchange Server & Office 365 Comp TIA, Relevant Apprenticeship or higher education Degree or degree equivalent qualifications is desirable People centric approach & service Competent with Windows desktop & application support Tablet and mobile device support Basic network troubleshooting incl. ping and trace route An understanding of razorblue's business, clients and the market More ❯

development projects, CTFs etc) Aneagerness to expand your security knowledge. Problem-solving skills and the ability to work under deadline. Adaptability, an eagerness andwillingness to learn, and a strong customer-focused mindset. Communicationand customer service skills. The ability to manage your own workflow and time. A strong team-player. Desirable (not essential) Relevant industry certifications (e.g. Offsec More ❯