IT Service Desk Team Lead
Meadowfield Industrial Estate, Durham, County Durham, England, United Kingdom
Hybrid/Remote Options
Hybrid/Remote Options
CEF - City Electrical Factors - IT
a team of Service Desk analysts, oversee daily operations, and ensure customer satisfaction meets the standards required. This role involves handling escalations, providing technical guidance, and improving processes through data analysis and training. The ideal candidate will have a keen eye for identifying areas for automation and use of AI to reduce burden on Service Desk, whilst delivering More ❯
Employment Type: Full-Time
Salary: Competitive salary
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