1 to 2 of 2 Documentation Skills Jobs in Durham

and provide recommendations on customers' IT environment . Resolve technical issues and assisting other members of the support team . Creation of technical design documentation and proposals Knowledge, Skills and Experience Required: A high level of technical skills is essential for this role, with a fundamental understanding … Routers & Firewalls. . Proven experience as a 3rd Line Support Engineer or similar role, ideally within an MSP or educational sector. . Excellent communication skills . Excellent design documentation skills . Client focussed . Able to work well as part of a team as well as individually … should have relevant work-related experience, attained a good all-round standard of education and have a good knowledge of current IT technologies. Desirable Skills/Knowledge . Knowledge of Aruba Central . Knowledge of Sophos Firewalls . Knowledge of the Autotask and Datto stack . Full UK driving more »

issues Undertake audits and provide recommendations on customers' IT environment Resolve technical issues & assist other members of the support team Creation of technical design documentation and proposals Knowledge, Skills and Experience Required: Proven experience as a 3rd Line Support Engineer or similar role, (ideally MSP or educational sector … . Excellent design documentation skills Client focussed Confidence/willingness to make decisions; exhibit sound and accurate judgement. Quality management - ability to look for ways to improve and promote quality Strong troubleshooting ability Windows 10, 11 & Mac OS Networking: LAN, WAN, VPN, VLANs, Switches, Managed WIFI, Firewalls and … upwards, with Active Directory Services and Group Policies Server 2016 onwards, Active Directory, SCCM, PowerShell, Backups, Hyper-V, VMWare and Failover Clustering Desirable Skills/Knowledge Knowledge of Aruba Central Knowledge of Sophos Firewalls Knowledge of the Autotask and Datto stack What we will do for you: Opportunity to more »