3 of 3 ITIL Jobs in Ealing

Nugi Tech is looking for a Technology Support Lead to oversee technical operations and manage their service desk across teams in the UK and Nigeria. The role requires strong leadership skills and deep technical knowledge ...

will be assessed. Person Specification Experience Essential Relevant IT qualification e.g. Microsoft Certified Technology Specialist in Windows 7 or 8, IT Hardware Vendor certification ITIL Foundation Evidence of Customer Facing skills course and/or experience Desirable Communications support qualification Microsoft Certified Technology Specialist in Windows 7 or 8 Experience … providing at desk IT support, installation and configuration services Experience of working in a complex IT networked environment Experience of working in a ITIL driven environment Working to SLA targets and meeting tight deadlines under pressure Desirable NHS ICT or Support Experience Small Contact Centre/Help Desk (extended hours ...

paths to accelerate resolution. About You: You have proven experience leading IT support or technical operations in a product or services environment. You understand ITIL practices and service metrics, and you are comfortable interpreting SLAs, SLOs, and error budgets. You can administer common stacks (Windows/Linux servers, identity … clients and engineers, make sound trade‐offs under pressure, and mentor teammates to raise the bar. Nice to Have — Technical: You can apply the ITIL framework to improve incident, problem, and change management and to raise overall service quality. You use ticketing systems such as Jira to structure workflows, track ...