2 of 2 Case Management Jobs in East Anglia

team and be the specialist for legal application support, including InTapp, iManage, Bighand, Laserforms, and any other relevant legal applications, including HR, case management, and finance systems. This means you will be the escalation point in the incident and problem management processes and become the legal application ...

AsaPayrollCustomerSupportAgent,you'llrepresentZellisinbothinternalandcustomer-facinginteractions,deliveringhigh-quality,multi-channelsupportforoursoftwaresolutions.YoullworkwitharangeofstakeholdersHR/Payrollmanagers,Finance,ITprofessionalstoresolveissues,improveservicedelivery,andenhancethecustomerexperience. Wewillprovidefullproducttraining,supportedbyyourteam,butyoullneedtobetechsavvyideallywithaPayrollbackgroundandathirsttolearnwithinterestindevelopingacareerinasoftwaresupportenvironment. KeyResponsibilities TechnicalSupport :ProvideexpertpayrollrelatedsupportacrossZellisproducts,resolvingsoftwareanddata-relatedissues,andcontributingtoproductimprovement. CaseManagement: HandlePayrollrelatedsupportcasesthroughtoresolution,ensuringtimelycustomerupdatesandSLAcompliancewhiledeliveringapositivecustomerexperience. KnowledgeSharing :KnowledgeArticlecreation. Collaboration :Provideinputinsupportteaminmeetings,followdefinedsupportprocedures,andhelpdrivecontinuousimprovement. Travel&Flexibility :OccasionaltraveltoZellis/customermayberequired.Occasionalon-callsupport(evenings/weekends)onarotabasis. Skills&Experience PriorexperienceinaPayrollprocessing,advisoryorcustomersupportrolewithdemonstrableknowledgeofPayrolllegislationandbestpractice Provenexperienceincustomerserviceorcustomersupportrole ProficientwithPayroll&casemanagementsoftwareaswellastheMicrosoftsuiteofproducts ExperiencewithSLAs ...