6 of 6 Case Management Jobs in the East of England

Proactive, collaborative, and able to work independently when required. Desirable Skills & Experience: Basic understanding of software development life cycle (SDLC) and Agile methodologies. Experience with automation tools or workflow management systems. Exposure to legal technology platforms (e.g., document management, case management). Legal Industry experience/knowledge Knowledge of scripting or coding languages (Python, JavaScript, etc. More ❯

and enhance the customer experience. Key Responsibilities Technical Support : Provide expert support across Zellis products (e.g., ResourceLink, MyView), resolving technical and data-related issues, and contributing to product improvement. Case Management: Handle support cases through to resolution, ensuring timely updates and SLA compliance while delivering a positive customer experience. Knowledge Sharing : Create and maintain knowledge articles; identify trends … continuous improvement. Travel & Flexibility : Occasional travel to Zellis/customer sites required Skills & Experience Background in software support or operational services; HCM knowledge is a plus. Strong communication and case management skills. Experience with SLAs, KPIs, and customer satisfaction metrics (e.g., NPS). Team-oriented, self-motivated, and able to manage workloads under pressure. Analytical and improvement-focused More ❯

role: Manage all aspects of tenancy fraud, sub-letting, and Right To Buy (RTB) fraud cases across the region, including conducting investigations or coordinating local investigations. Handle the effective case management of ASB cases, directing and supporting colleagues with investigations and enforcement actions. Decide on the most appropriate actions against individuals committing tenancy fraud or perpetrating ASB, and … and fraud, working with solicitors, process servers, and bailiffs. Represent the organisation in court for tenancy fraud, ASB, and other tenancy-related legal cases as required. Manage complex tenancy management cases referred from Customer Support, such as complex successions and end of tenancy reviews. Liaise with the Police and other partners to gather evidence for fraud and/or … support services to ensure a coordinated response. Required Skills & Qualifications: An excellent understanding of ASB and/or tenancy fraud. Strong knowledge of relevant legislation in respect to tenancy management, fraud, ASB, and legal disrepair. Proven experience in investigative interviewing, ideally for fraud and/or ASB. Excellent investigative, intelligence gathering, and problem-solving skills. Positive mindset focused on More ❯

of the service, including planning for investment, refreshes and upgrades. Be accountable for the business cases, options analysis, procurement, evaluations, and contracts of relevant solutions. To ensure that benefits management and evaluation is incorporated throughout the project lifecycles. Direct line management and day to day management of the service, including appraisals, sickness management, staff development, recruitment … description and person specification attached for detailed information about the duties and responsibilities. Person Specification Education and qualifications Essential Educated to masters level including qualifications in digital, IT, change, management or transformation, or equivalent experience. PRINCE2 or equivalent project/programme management qualification from recognised professional body (e.g. APM, PMI) Evidence of recent continuous professional development, including leadership …/management and professional skills relevant to the post (e.g. leadership/management courses, staff development, business cases) Desirable Qualification in digital, change, transformation, management or leadership subject. Qualified in Better Business Case management (Foundation or Practitioner level) Participation/qualification from NHS leadership courses (e.g. NHS Leadership Academy, Digital Health Leadership Programme). Experience More ❯

Strong troubleshooting and analytical skills. Desirable (but not essential): Experience with SQL for data handling and migration. Familiarity with HTML, PHP, CSS, and XML/XSL translation. Understanding of case management or SaaS-based software environments. Want to know more about the role? APPLY TODAY More ❯

Strong troubleshooting and analytical skills. Desirable (but not essential): Experience with SQL for data handling and migration. Familiarity with HTML, PHP, CSS, and XML/XSL translation. Understanding of case management or SaaS-based software environments. Want to know more about the role? APPLY TODAY More ❯