1 of 1 Customer Engineer Jobs in East Anglia

over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit Job D escription : As a Customer Support Engineer, you will play a critical role in ensuring our customers receive exceptional technical support. This position requires patience, discipline, and the ability to react quickly and … calmly under pressure. You will develop an in-depth understanding of our products to provide effective solutions to customer queries, while collaborating closely with both customers and our software development team to share insights on product performance and customer needs. What experience do I need: You will be working in the dynamic and fast-paced cyber security industry … adaptability, organization, and a proactive mindset are key. This role involves wearing multiple hats and thriving in an environment of rapid growth. Responding to support requests via the Darktrace Customer Portal, Explaining software features and helping customers maximize platform value, Ensuring customer deployments run smoothly and efficiently, Acting as a liaison between customers and the development team when More ❯