1 to 9 of 9 Customer Experience Jobs in East Anglia

Staff Engineer Working with a leading tech & data company as part of an innovative team working on customer journey building and managing legacy estates. This is a permanent role based in Peterborough with a hybrid working model. Platforms/Frameworks: Node Express C#.NET Docker Kubernetes Cloudflare AWS GitLab Playwright … standards and processes across the organization, providing technical input into planning. Take a risk-based approach to decision-making, ensuring compliance with regulatory frameworks. Experience: Experience with all/most of the tech stacks mentioned above Strong ability to deal with high volumes of data Must have great … soft skills and ability to work across the business, dealing with non-technical stakeholders Experience leading engineering teams towards a shared technical vision. Proven track record in making architectural decisions that meet customer and commercial needs. Strong influencer and negotiator, adept at managing stakeholder relationships. Proficiency in building more »

public and government officer facing services. Working closely with your wider company, in particular account managers and service teams, you will strive for great customer experience and uncover new opportunities to deliver cloud based SaaS projects and clear business benefits for our customers. Is this You? Key Responsibilities … in line with the agreed budget Liaise proactively with clients on the progress of jobs and act as the first point of contact for customer complaints, responding efficiently to resolve issues as presented, escalating to the Head of Project Delivery as appropriate Maintain ongoing communications with all stakeholders including … line with the Arcus Business Management System for the delivery of the project, defining clear roles, responsibilities and accountabilities across all stakeholders. Requirements: Essential: Experience of managing projects and programmes that involve significant business change Experience of delivering software development projects to external customers Project management experience more »

annum (pro rata for part time). What we are looking for We are looking for a dynamic Digital Transformation Manager to join our Customer Experience team. The successful person will share our values, commitment, and motivation to make a difference for our residents, clients, and communities. About … change will be paramount. You'll be at the forefront of our digital projects, actively participating in their delivery. Your hands-on approach and experience in practical application of skills and knowledge will be crucial. This role requires not just overseeing, but also diving deep into the tasks at … hand, driving the change needed, and being a part of the solution. Your qualifications and experience in project management will be valuable, but it's your hands-on approach and ability to work as part of a complex project environment that will truly make a difference. Key to the more »

well as managing the associated sales administration. Key responsibilities as our Hire Desk Administrator will include: Receiving hire enquiries via telephone and email Processing customer orders using InspHire software Arranging delivery and collection of orders in accordance with the customers' requirements, and liaising, where required, with the warehouse, logistics … Provide office support for SCCS external sales personnel Supporting the management team in leading and contributing to the regular review of procedures to improve customer care, performance, and productivity Building strong long-term and productive relationships with customers by providing excellent customer experiences through quick and efficient investigations … and resolving all customer queries to ensure delivery of our service promise What we're looking for in our Hire Desk Administrator: Excellent communication, interpersonal, and negotiation skills Experience in a busy customer service office environment Organised and thorough with excellent attention to detail Self-motivated, conscientious more »

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our … and automation solutions within a port environment, equipment includes, Rubber Tyre Gantry, Automated Stacking Cranes to name but a few. Continuing to support our customer's needs we are recruiting an electrical engineer, preferably with a port or heavy, industrial engineering background. Knowledge and experience of PLC and … drives experience is preferred. The successful candidate will after training, perform the commissioning, installation, and longer-term support of this equipment. The role will be specific support for key customers in the Suffolk region with a longer-term potential of other customers in the southeast of the UK. We more »

reputation as an employer, with many long-term employees and an employee engagement score of 88%. Our mission: To deliver an outstanding client experience every day, by creating a great place to work. What could you learn? We have our own, bespoke, City and Guilds accredited training centre. … to communicate effectively with a wide variety of people at different levels and will understand the importance of and be able to demonstrate excellent customer service at all times. What do you need to have? A practical mind with building site experience would be an advantage, but is … the safeguarding requirements of our customers, many of whom are schools or hospitals, we complete confidential criminal record checks on all roles that attend customer sites. If you are successful, you will be required to complete an advanced DBS check. We strictly follow the DBS code of practice and more »

the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich a village just outside (ideally you will be able to drive but public transport options are available). Salary … per annum + benefits Requirements for First-Line Technical Support Engineer: Strong technical acumen from an IT apprenticeship, STEM degree or work experience in a technical setting Proven commercial experience in ensuring an amazing customer experience Excellent problem-solving skills Strong troubleshooting skills You truly care … about customer experience Strong verbal and written communication skills - this role is largely communicating with customers via phone and email Responsibilities for First-Line Technical Support Engineer: Triage customer support enquiries for a communications software suite of products Log all calls on the CRM Solve issues where more »

responsible for managing the design aspects of tenders and projects in progress, leading and providing a professional, comprehensive and sustainable design service for the customer, key partners, suppliers at bid and delivery stages. About You With previous experience on both single stage tenders and preferred terms work, youll … level or HNC/HND in a relevant technical discipline and ideally be a member of an industry recognised professional institute (e.g. CIOB). Experience of working on Educational, Healthcare, Leisure or Defence schemes between £5 and £20 million would be advantageous. A full UK driving licence is essential. … building a sustainable and profitable business unit based on selective, relationship-based business driven by outstanding people who are motivated by delivering an exceptional customer experience. Relationships with our customers and supply chain partners drives our business strategy. We have a balanced approach to securing new work, engaging with more »

tables essential for growth in marketing. This includes evolving our data structures and managing inclusion/exclusion rules to drive automated nurture throughout the customer lifecycle. Your knack for data management and analytics will be key as you oversee the collection, management, and interpretation of marketing data. You'll … ll ensure best-in-class data hygiene, building automated databases for both acquisition and retention efforts. This will enable accurate contact data across various customer roles, optimising our outreach strategies. Process optimisation will be second nature to you. Constantly assessing and refining marketing automation processes for greater efficiency, scalability … driving strategic growth through data-driven insights and operational excellence. You'll be a key player in shaping our organisation's marketing effectiveness and customer experience journey. Culture & Benefits We have a strong vibe and are all about that autonomous, dynamic energy! We're the captains of our more »