1 of 1 Epicor Jobs in East Anglia

The Manager, Customer Support is responsible for managing a support team that provides application software support to Epicor's ERP software customers. In addition to operational responsibilities, this role works closely with Epicor's Sales, Professional Services, Product Development and other Support teams to ensure overall customer satisfaction. Duties & Responsibilities Leads a team of application support specialists to … provide appropriate and timely solutions to customers using Epicor's BisTrack ERP software and related applications Diagnoses issues, identifies root causes and implements solutions. Works with other Support leaders to resolve complex issues. Ensures company policies and best practices are applied while providing support to customers. Monitors team performance against KPIs. Ensures the team is properly trained in company … experience and demonstrated success/knowledge 3+ years managing and developing employees 3+ years of specialized/industry experience Bachelor's degree (or equivalent experience) Hybrid Working Approach At Epicor, we believe in providing our employees with a flexible and balanced work environment that supports both productivity and well-being. Our hybrid working model allows team members to enjoy More ❯