4 of 4 ITSM Jobs in East Anglia

governance, data governance, audit readiness and data privacy. Proven experience delivering solutions using agile methodologies. Significant experience of incident management, change management and IT service management practices. Experience leading and developing technical teams. Proactive approach to continuous improvement and ensuring system health. Excellent stakeholder management, communication and presentation skills. Strong ...

Incident, Problem, Change & Service Management) Experience across M365, Azure, Service Desk, Cloud, Network or End User Computing Excellent stakeholder and supplier management skills ServiceNow ITSM experience SC Clearance is essential (active clearance preferred) This is a fantastic opportunity to support a high-profile programme within a complex, regulated environment. ...

clear, friendly telephone and digital support to diagnose and resolve technical incidents. Incident Management: Accurately record, classify, prioritize, and monitor tickets within our IT service management system in line with SLAs. System Administration: Manage user accounts, system permissions, and desktop software installations. Customer Care: Translate complex technical issues into simple ...

with strong analytical and problem-solving skills Confident supporting Microsoft environments including M365, Intune/Autopilot, Entra ID, and Active Directory Familiarity with an ITSM platform such as Halo, Zendesk, or similar Clear communicator who can explain technical concepts to non-technical colleagues Someone who takes initiative, spots opportunities ...