2 of 2 Remote Incident Response Jobs in East Anglia

to uncover anomalies. You'll also conduct proactive threat hunting and maintain detailed risk profiles for users, systems, and applications to support a strong security posture. Endpoint Detection and Response (EDR) You'll manage and maintain endpoint security and compliance, performing daily health checks and resolving any issues that arise. Working closely with Infrastructure teams, you'll ensure endpoint … implement and configure DLP solutions, define classification policies, and monitor for potential data leaks. Your work will help protect sensitive information and prevent unauthorised data exfiltration across the organisation. Incident Response You will form a key part of the incident response team when security incidents occur—analysing threats, assessing business impact, and be part of the … response lifecycle from containment to recovery. You'll document incidents thoroughly, follow established playbooks, and help improve them over time. Automation will be key to streamlining investigations and enriching threat intelligence. Testing and Validation You'll take part in cyber crisis simulations, penetration testing, and table-top exercises to ensure our defences are robust and response plans are More ❯

Responsibilities Lead, coach, and develop a multisite team of 1st to 3rd line IT Support Analysts. Oversee daily operations of the IT Service Desk, ensuring SLAs are met across incident, request, and problem management. Act as the primary escalation point for major incidents, coordinating resolution and stakeholder communication. Own and improve ITSM processes including incident, problem, request, change … and major incident management. Monitor service desk KPIs. Ensure smooth collaboration across infrastructure, development, and platform teams. Maintain excellent service quality and communication with internal and external users. Promote a culture of continuous improvement and customer service excellence. Contribute to IT strategy by identifying automation opportunities and service enhancements. Service Desk Manager Requirements Proven experience managing an IT Service … Desk or Technical Support function. Strong working knowledge of ITSM frameworks. Hands on expertise in incident, request, problem, and major incident management. Skilled in leading and developing high performing support teams (1st to 3rd line). Experience with major incident response and crisis communication. Customer focused with strong interpersonal and stakeholder management abilities. Familiarity with ITSM More ❯