Service Delivery / Customer Support Manager - ERP, SaaS, Tech
- Hiring Organisation
- Recruitment Revolution
- Location
- Peterborough, Cambridgeshire, East Anglia, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £55,000
develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores Own customer onboarding alongside Professional Services; from go-live through to real adoption and value Act as the senior escalation point for complex or high-impact customer issues … Calm under pressure and trusted by customers when it matters most What Success Looks Like: Consistently high CSAT and NPS and KPI scores Faster onboarding and reduced time-to-value for new customers Lower churn and stronger long-term customer retention A confident, high-performing, engaged service team Customers ...