1 to 20 of 20 SLA Jobs in East Anglia

Exciting opportunity to slowly move away from BAU in becoming a Project Engineer. Are you looking for the opportunity to maintain a broad skillset? If so, then look no further… I’m looking for an experience Infrastructure Engineer to join more »

DevOps tools, such as those involved with Continuous Integration and Configuration Management Nice-to-have experience Experience of problem solving within the bounds of SLA’s Good working knowledge of: Ubuntu (which is used on 95%+ of systems that we maintain) Jenkins Git nginx Familiarity with Drupal Why work more »

Management Leads for issues requiring development. ● Provide telephone and ticket system (JIRA) support to a high degree of customer satisfaction and in line with SLA’s. ● Ensure all Incidents and Requests are accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk Service Management tool (JIRA). ● Deliver excellent more »

the best level of customer service and support. • Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. • Work proactively with call allocators to ensure SLA’s are met in the most economic way. • Have a solid understanding of customers SLA requirement more »

interpersonal communication skills. Ability to work autonomously. 1st/2nd level operations experience with Application support team or service desk Experience of working to SLA's Problem determination skills Self-motivation Ownership and management - Able to work alone on tasks once trained Methodical - Common sense Communication skills Problem triage Team more »

tickets, prioritising accordingly ● Follow local asset management policies and procedures ● Planning and direction of own activities with minimal management supervision. ● Meet or exceed the SLA commitments ● Contribute to activities of all onsite SCC teams as required ● Proactive search for improvements & ensuring these are captured & progressed ● Work with onsite management to more »

across the EMEA region. Responsibilities: End to end processing of 4 payrolls across Spain, Belgium, Isreal and the UK 8+ years in EMEA processing SLA approving Payroll-related inquiries and issues from employees & the business Ongoing vendor internal process improvement Skills: Fluent in English + other languages highly desirable ADP more »

network design and implementation Miraki and Cisco switches administration. Manage solution design with 3rd party suppliers Manage relationships with 3rd party suppliers, service health, SLA’s etc Azure tenant administration – Subscription management, IAM, billing. Azure Active Directory – AAD Connect, Identity and Access Management, MFA, Conditional Access Azure Disaster recovery and more »

and production system. Provide the maintenance and monitoring of an on-premise security system. Be responsible for resolving faults and meeting response/fix SLA’s. Provide support to G4S engineers and contractors. Follow support procedures and policies, maintain and adapt documentation to reflect system and operational changes. Be responsible more »

1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become an integral member of more »

Exciting opportunity to slowly move away from BAU in becoming a Project Engineer. Are you looking for the opportunity to maintain a broad skillset? If so, then look no further Im looking for an experience Infrastructure Engineer to join and more »

a schedule. Ensuring all service related matters are dealt with in accordance with the contract terms and conditions. Responding to and meeting the clients SLA requirements Working with teams to ensure all open service calls are resolved in a timely manner maintaining and agreed on site spares holding Managing and more »

latest development techniques and technology. High technical understanding of IT systems and interface methods. Experience of Business Case development, with experience of managing Supplier SLA's and relationships to develop and deliver effective solutions. Customer focused and the ability to deal effectively with end-user problems. An ability to motivate more »

desktop environments). Integration and test of new products (both hardware & software). Administration & enhancement of the environment and its supportability. Aware of relevant SLA structure & to respond, fix or escalate according. Windows Infrastructure Engineer - Hemel Hempstead (Hybrid) - £35-40K more »

interpersonal communication skills. Ability to work autonomously. 1st/2nd level operations experience with Application support team or service desk Experience of working to SLA's Windows experience Onsite availability Working within a Support team environment Sec Clearance SQL Awareness Analytical skills Log analysis competency Window 2016 server knowledge and more »

We have an exciting opportunity for an Ecommerce Assistant to join the UK’s largest specialist wine retailer! The Role: As an Ecommerce assistant at Majestic Wine you will be responsible for ensuring day to day maintenance of Majestic.co.uk, meeting more »

for all company users in all aspects of IT Log faults with 3rd party maintainers, following up and ensuring resolutions are completed within agreed SLA's Assist with conception, design and implementation of any new or enhanced IT solutions Maintain the company's IT asset database Ability to work on more »

other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT more »

other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT more »

other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT more »