2 of 2 Remote/Hybrid Senior Service Desk Analyst Jobs in East Anglia

enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for ICT Senior Service Desk Analyst who would like to help us reach our mission to earn customer loyalty and drive business growth … providing consistently excellent service. Purpose of this role Provide a senior level of first line support by acting as an escalation point for other Service Desk Analysts and Team Leaders. Manage team on a deputised basis by coordinating workflows and making decisions on behalf of Service ...

Senior Service Desk Analyst Reports To: Incident Manager Location: Huntingdon The Service Desk Analyst provides expert-level technical support as the primary escalation point for the First Line team, working proactively to ensure all SLAs are met and customer satisfaction remains high. Serving … partner to the Incident and Service Delivery Managers, you will be responsible for maintaining the integrity of all records within the ManageEngine ITSM system while bridging the gap between technical teams and non-technical stakeholders. By translating complex business requirements into technical solutions and collaborating closely with 2nd Line ...