1st Line Support Engineer
- Hiring Organisation
- Bidwells LLP
- Location
- Cambridge, Cambridgeshire, East Anglia, United Kingdom
- Employment Type
- Permanent
processes, ensuring smooth setup and security compliance. Monitoring IT systems and alerts, taking proactive action to keep everything running smoothly. Keeping accurate records in ServiceNow, including incidents, assets and knowledge base updates. Assisting with hardware and software procurement, ensuring stock levels meet demand. Getting involved in IT projects and upgrades … bespoke). Excellent customer service and communication skills, with the ability to manage expectations diplomatically. Experience using an IT service management tool (e.g. ServiceNow). Ability to prioritise workload, solve problems effectively and work flexibly as part of a team. Full UK driving licence and own transport for occasional office ...