13 of 13 ServiceNow Jobs in the East of England

technical and non-technical. Ability to manage workload and prioritise effectively. Desirable Exposure to Active Directory/Microsoft Entra. Experience with ticketing tools (Zendesk, ServiceNow, Jira, etc.). Understanding of ITIL principles and service management processes. Basic networking knowledge (DNS, DHCP, VPN). Experience supporting SaaS applications. Behaviours & Attributes Customer ...

Experience working in a service desk or IT support environment. Previous experience in a supervisory role with direct reports. Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management). Experience working with SLAs, KPIs, and service reporting. Good understanding of ITIL principles and service management practices. Knowledge of common enterprise ...

DHCP, VPN) Strong troubleshooting and customer support skills Desirable: Azure/cloud platforms Virtualisation (VMware/Hyper-V) PowerShell/scripting ITSM tools (e.g. ServiceNow) Experience 3+ years in IT support or systems roles Experience in a structured IT environment ITIL knowledge (preferred) Full UK driving licence required ...

including Active Directory, Exchange, Azure/Entra ID, Intune and Microsoft 365. Experience administering ITSM platforms and developing workflows within systems such as HaloPSA, ServiceNow, Jira Service Management or similar platforms. Experience working with REST APIs and system integrations. Experience of network automation using Python, Ansible or API-based configuration ...

documentation. Mentor junior analysts and champion standards for configuration, documentation, and knowledge sharing. Provide operational support for incident resolution and access request processes, including ServiceNow ticket handling . Technical Expertise Workday Security Configuration Hands-on configuration of Domain Security Policies and Business Process Security Policies . Configure and manage Workday ...

close and handover Position solutions as strategic partnerships that enhance service delivery and efficiency Industry Expertise & Collaboration Maintain knowledge of ITSM platforms (e.g., ServiceNow, BMC, Freshservice, Jira Service Management) Share customer insights to support go-to-market and product strategies Collaborate with Marketing, Product, and Partner teams Maintain accurate pipeline ...

environments Maintain accurate forecasting and pipeline visibility Consistently meet and exceed revenue targets Market Insight & Collaboration Stay up to date with ITSM platforms (e.g. ServiceNow, Jira Service Management, BMC, Freshservice) Feed market intelligence back into marketing, product, and leadership teams Collaborate cross-functionally to support growth and customer success What ...

update Jira tickets (defects, progress tracking) Support User Acceptance Testing (UAT) activities and documentation Maintain project reports, trackers, and spreadsheets Raise and manage ServiceNow requests Coordinate with business teams and store operations Provide general project admin and delivery support ✅ Requirements Strong hands-on experience with Jira (essential – no training provided ...

releases and enhancements, conduct application research, and assess the impact of new functionality on business processes and system performance Using Jira, SolMan ChaRM and ServiceNow for ticketing and transport management Collaborate cross-functionally to configure, test, and support Procure-to-Pay (P2P) and Order-to-Cash (O2C) business processes Deliver ...

months contract Timings: Monday - Friday working hours 7:00 - 15:00 37.5 Hours per week Job Description Processing components and devices on SAP, ServiceNow, ITSM accordingly Updating SAP accordingly Working with our courier partners Checking the warranty on all vendors web portals Claiming warranty from all vendors web portals (raising ...

civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We are recruiting for a ServiceNow Specialist, reporting to our Head of ICT Operations, you'll be the driving force behind the development, optimisation and evolution of our ServiceNow environment. This … maximum value and supports our strategic goals. About our role Product Vision and Strategy : Define and communicate the product vision and strategy for the ServiceNow platform, ensuring alignment with the company's goals and objectives. Stakeholder Collaboration: Work closely with stakeholders, including construction project managers, IT teams, and executive leadership ...

ServiceNow Lead Developer/Architect (SC Cleared) - Remote - Contract x 4 Remote (UK Based), 3-Month Initial Contract, £500pd, Active SC Clearance (Essential) Overview A leading global technology consultancy is seeking four SC Cleared Senior ServiceNow Developers/Leads for a 3-month contract. It's a fully remote role … Employee Centre modules. Candidates must hold active, verifiable UK SC Clearance to be considered for this position. Key Responsibilities End-to-End Delivery: Execute ServiceNow implementations from requirements gathering and user story definition through to deployment and continuous optimization. Module Configuration: Configure core capabilities including workflows, forms, catalog items, knowledge ...

fluent speaking/writing of English and Swedish Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools … methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours ...