1 of 1 Remote TCP/IP Jobs in East Anglia

looking to work on a variety of technical projects and if you're eager to grow your skills within a supportive team. Key Responsibilities · Act as the first / second-line point of contact via phone, email, and ticketing system. · Log, categorise, prioritise and resolve incidents within agreed standards . · Assess and resolve issues across hardware, software, and … Help update guides and improve services. · Deliver excellent customer service at all times. Level 2 engineers will additionally: · Take ownership of more complex technical issues . · Support server / Azure Active Directory administration. · Assist with solving network / switch / firewall issues. · Provide guidance to Level 1 engineers where appropriate. Knoweldge, Skills & Experience Essential … Experience in an IT support / helpdesk role (MSP preferred). · Strong communication and customer-service skills. · Very good understanding of Windows 10 / 11. · Knowledge of Microsoft 365 support and administration. · Solid understanding of TCP / IP, DHCP, DNS. · Experience using an ITSM / ticketing system. · Ability More ❯