2 of 2 Microsoft Jobs in East Grinstead

line support to at least 250 users Troubleshooting and resolving hardware, software and networking issues over the phone Experience of providing support for: Microsoft Windows 10 Active Directory Remote working Hardware builds/re-imaging Citrix virtual Desktops IP Telephony ESSENTIAL SKILLS & EXPERIENCE: Service Level Agreements Individual and Team ...

line support to at least 250 users. Strong troubleshooting skills across hardware, software, and networking issues, including remote support. Experience supporting: Microsoft Windows Active Directory Remote working solutions Hardware builds and re-imaging Citrix virtual desktops IP telephony Experience working to Service Level Agreements and performance targets. Excellent communication … strong working knowledge of ITIL. Experience with Assyst or similar IT Service Management tools. Google Workspace/Gmail support experience. Avaya telephony experience. Microsoft SCCM. SAP support experience. ...