1st/2nd Line Helpdesk Engineer
- Hiring Organisation
- 2 Moons Computing
- Location
- East Grinstead, England, United Kingdom
project tasks alongside senior engineers. Key Responsibilities Provide 1st line support via phone, email and remote tools Manage starters, leavers and user changes in Microsoft 365 Diagnose and resolve basic hardware and software issues Escalate incidents appropriately to 2nd line and projects teams Maintain ticket accuracy, updates … Real career progression into 2nd line, projects or specialist areas Training, certifications and structured development pathways Exposure to a modern MSP stack (Intune, Autopilot, M365 Security, Ubiquiti, Meraki, etc.) A supportive team environment where hard work is recognised The opportunity to join at an exciting time of growth, with great ...