2 of 2 Customer Service Jobs in East Kilbride

within SLA Take ownership of incidents from initial investigation through to resolution Escalate complex or high-priority issues where required Maintain and update the service desk (Jira) , ensuring timely responses Ensure systems and processes align with company policies and standards What We're Looking For Essential Experience supporting Windows … Understanding of DNS, DHCP, NAT, Group Policy Experience with backup technologies or VOIP systems Key Attributes Proactive, self-motivated, and hands-on Strong customer service mindset Able to work independently and as part of a team Comfortable in a fast-paced environment with tight deadlines Eager to learn ...

experienced IT Support Engineer/2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service. The Role As part of the IT team, you will: Provide 1st and 2nd Line IT Support to site users Investigate and resolve …/Office 365 Support backup technologies and infrastructure systems Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones) Manage tickets via Jira Service Desk , ensuring SLAs are met Escalate complex issues where required What We're Looking For Proven experience in 2nd Line Support/IT Support ...