3 of 3 Customer Service Jobs in South Lanarkshire

within SLA Take ownership of incidents from initial investigation through to resolution Escalate complex or high-priority issues where required Maintain and update the service desk (Jira) , ensuring timely responses Ensure systems and processes align with company policies and standards What We're Looking For Essential Experience supporting Windows … Understanding of DNS, DHCP, NAT, Group Policy Experience with backup technologies or VOIP systems Key Attributes Proactive, self-motivated, and hands-on Strong customer service mindset Able to work independently and as part of a team Comfortable in a fast-paced environment with tight deadlines Eager to learn ...

About Certum: Certum Limited are looking for an apprentice to join their rapidly expanding team. They are a Managed Service Provider based in Glasgow, providing IT support to a wide range of different customers throughout different vertical markets within Scotland and the UK. They mainly work with the Microsoft … tickets are fully up to date with relevant notes Updating our centralised documentation platform to reflect any changes to customers networks or services Answering customer phone calls and logging support tickets into our helpdesk platform Responding to all tickets and incidents within the agreed SLAs Picking up and managing ...

experienced IT Support Engineer/2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service. The Role As part of the IT team, you will: Provide 1st and 2nd Line IT Support to site users Investigate and resolve …/Office 365 Support backup technologies and infrastructure systems Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones) Manage tickets via Jira Service Desk , ensuring SLAs are met Escalate complex issues where required What We're Looking For Proven experience in 2nd Line Support/IT Support ...