1 of 1 Remote Customer Executive Jobs in East London

services, and Social Value Academy. To date, we've unlocked over £47bn in social value and we're only just getting started. We're now looking for a Senior Customer Success Executive to join our fast-paced, collaborative team. This role is vital to our growth, supporting some of our valuable key customers to achieve their social value … to leave a legacy in a purpose-driven business What You'll Do · Act as a trusted partner for key accounts, building strong relationships and ensuring ROI · Proactively monitor customer health (NPS, CSAT, product usage), addressing risks and building recovery plans · Deliver tailored success plans aligned with customer goals and measurable outcomes · Collaborate with Account Managers, Delivery and … Operations teams to drive retention and growth · Champion the voice of the customer internally, influencing product development and service improvements What We're Looking For · Proven experience in a customer-facing role, ideally within SaaS or tech solutions · Experience supporting clients to maximise value, adoption, or utilisation of a product/service · Team leadership or mentoring experience, with More ❯