2 of 2 Remote/Hybrid Customer Service Jobs in East London

Hybrid (3 days per week in the office) Salary: £32,000–£42,000, depending on experience The Opportunity We are seeking a technically strong, customer-focused 2nd Line Technical Support Analyst to join a busy team orientated IT support team, providing technical support and infrastructure management to a diverse … excellent opportunity for someone with broad technical knowledge who enjoys troubleshooting complex issues, taking ownership of escalated tickets and working across a variety of customer environments. Candidates with MSP experience are particularly encouraged to apply. Key Responsibilities Take ownership of escalated 1st Line tickets and resolve complex technical issues. ...

Client and Account Support Assist with client enquiries and work with the wider team to understand requirements, gather information and coordinate next steps. Support customer renewals, contract administration and account-related follow-up, helping to maintain strong client relationships and retention. Work with the sales, service and finance … correctly. Help identify opportunities to improve client administration, reporting accuracy and internal communication. Skills and Experience Previous experience in a sales support, sales administration, customer service or account support role. Strong attention to detail, with the ability to manage multiple tasks and follow processes accurately. Confident communication skills ...