IT Helpdesk Support
- Hiring Organisation
- Goodman Masson
- Location
- Canary Wharf, London, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £19.75 per hour
software applications Analyse incidents and determine the appropriate internal team or external vendor for resolution Monitor and diagnose end-user issues using helpdesk and network management tools Ensure all incidents and requests are logged, tracked, monitored, and resolved in line with agreed service levels Provide expertise and resolution … support continuous service improvement Skills & Experience Required: Experience in an IT helpdesk or service desk environment Solid understanding of service desk operations and incident management Comfortable working in a highly process-driven environment and following documented procedures Ability to work independently and as part of a team Strong communication ...