2 of 2 Remote Proactive Monitoring Jobs in East London

additional holidays Life assurance Income protection Discount & Perks platform Employee wellbeing Key Responsibilities of the Senior Relationship Manager: Deliver high retention rates by proactively monitoring client satisfaction, addressing concerns, and identifying potential churn risks. Drive a positive NPS trajectory with improvements over the previous years baseline. Moving beyond feature More ❯

identifying and resolving issues swiftly and effectively, while communicating clearly and effectively with stakeholders during incidents to ensure alignment and prompt resolution. Take a proactive approach to support, digging into issues to identify root causes and developing long-term, proactive solutions to prevent recurrence. Document and share knowledge More ❯