Onsite IT Support Engineer / 2nd Line Desktop Support Technician
- Hiring Organisation
- AWD online
- Location
- East London, London, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £37,000 per annum
Desktop Support Technician include: Deskside Technical Support: Providing face-to-face technical support to end users and resolving IT issues efficiently Incident and Request Management: Logging, categorising, and managing incidents and service requests through the service management system Desktop Troubleshooting: Diagnosing and resolving issues related to Microsoft desktop … party vendors where required Client Engagement: Maintaining a visible on-site presence and acting as a professional ambassador for the onsite support service Ticket Management: Managing your call queue effectively, prioritising workload, and ensuring SLA adherence Customer Communication: Providing regular updates to users using appropriate communication channels Documentation Quality ...