1 to 25 of 27 Problem Management Jobs in London

migration/implementation of Freshservice Lead service onboarding and operational readiness activities Build, refine, and document support models Ensure effective incident and major incident management Drive problem management and service improvement Oversee request fulfilment processes Support change management governance Maintain oversight of CMDB/asset management Lead knowledge management, including knowledge transfer and documentation Ensure ITSM processes are embedded and aligned to ITIL standards We are specifically looking for candidates with: Proven experience implementing, migrating to, or transforming ITSM services onto Freshservice Experience supporting ServiceNow to Freshservice migrations highly desirable Strong Service Delivery Management ...

support readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support security … senior IT leadership Act as a senior escalation point for complex technical issues Define and track KPIs, providing performance insights to leadership Support change management and SaaS implementation across the business Develop knowledge management frameworks and self-service documentation Manage relationships with external vendors and B2B partners Requirements ...

support readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support security … senior IT leadership Act as a senior escalation point for complex technical issues Define and track KPIs, providing performance insights to leadership Support change management and SaaS implementation across the business Develop knowledge management frameworks and self-service documentation Manage relationships with external vendors and B2B partners Requirements ...

countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship … supporting critical trading applications. Shape the future of our production services through strategic leadership and hands‐on technical expertise. You will be responsible for management and development of a high‐performing team in our London location while providing regional leadership and oversight, governance, and the execution of running ...

Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee and drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing together multiple … reliability of IT Services and the end-to-end Customer Service through Experience Level Management. Also, play an active role in the Experience Management Group (XMG) - chairing the forum where required. * Drive both reactive and proactive Problem Management activities, including the collation and analysis of data that ...

complex issues, supporting infrastructure and applications, contributing to root cause analysis, and ensuring services meet agreed service levels and operational standards. Key Responsibilities: Incident & Problem Management Act as the primary owner of incidents and service requests from initiation to resolution. Diagnose and resolve complex technical issues across applications … systems, and infrastructure. Perform root cause analysis for recurring incidents and contribute to problem management processes. Ensure incidents are managed in accordance with best practices and defined service levels. Service Assurance & Monitoring Monitor the health and availability of critical systems and services. Investigate service alerts and proactively resolve ...

strategy with PETO leadership, redesigning ITIL processes, ticket flows and the operating model to build a best‐in‐class function. Re‐engineer Jira Service Management workflows, queues, automations, and implement a unified Service Catalogue mapping services to owners, SLAs/SLOs, request types, runbooks and escalation paths. Establish strong … clear priority/severity definitions, escalation criteria and evidence standards to increase L2 first‐time resolution and protect L3 capacity. Build and run the Problem Management function, driving RCA and preventative actions that reduce recurrence and improve system resilience. Shift Technical Operations toward proactive protections (SLOs, error budgets ...

Security Operations Centre. These services include Denial Of Service Protection (DDoS), Web Application Firewall, Intrusion Prevention & Detection, File Integrity Monitoring, Vulnerability Scanning, Privileged Access Management, SIEM. • Responsible for operating and maintaining data leakage prevention toolsets, responding to alerts for data loss events including investigation and management … incident response capability. Must be capable of acting as the single point of contact for all security related response actions and decisions. This includes management of each incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. • Responsible ...

through platforms such as Microsoft Azure & Microsoft 365. The Team The Director of Infrastructure and Cyber Security is a global role managing the delivery, management and update of Infrastructure and Cyber Security at the Foundation's 6 offices (Beijing, Frankfurt, London, Montreal, San Francisco, and Tokyo). The role … relationships, and works with business leaders and the CTO to shape the organisation’s infrastructure and security roadmap. The Director ensures innovation, resilience, risk management, and service continuity in a distributed environment. IFRS prioritises cloud‐based technology platforms. Drive standardisation across multiple offices while accommodating regional requirements. Develop strategies ...

Company: Albany Beck Location: London (Hybrid) About Albany Beck Albany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help clients scale efficiently, while offering meaningful, long-term career opportunities … engineering practices Develop and embed operational resilience and service reliability measurement frameworks Design requirements-based architecture for observability and reliability tooling Improve incident, problem, and outage management maturity across technology teams Partner with infrastructure, platform, and application support teams to embed SRE principles Drive transition from reactive operational ...

Operations function within a fast-paced and innovative digital environment. This is an exciting opportunity for a customer-focused technology leader with strong operational management experience, a passion for service excellence, and a proactive approach to continuous improvement. You’ll work closely with technology and business stakeholders to ensure … line support operations, ensuring high-quality customer service and SLA achievement Manage workload allocation, resource planning, and day-to-day operational performance Drive proactive problem management, trend analysis, and preventative measures to reduce recurring incidents Own and optimise Service Management platforms such as ServiceNow and related monitoring ...

support issues Develop a strong understanding of Transreport’s products, customers, and operational environment Improve visibility and consistency across support processes, documentation, and incident management Build strong working relationships across Customer Success, product, and engineering teams Help drive SLA adherence and improve the overall support experience for customers Within … escalation point for complex or high-impact issues Take ownership of second-line and above support cases Ensure that SLAs are consistently met Incident & Problem Management Lead incident response for major or high-severity issues Coordinate internal teams during incidents and provide clear client communication Drive root cause ...

Desirable: experience using M365 Security Controls Ensure internal systems are managed to the highest standard by following industry best practice Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes Actively contribute to the development of existing ...

service desk. Adhere and contribute to the service desks processes and procedures. Contribute to Digital Services projects as needed. To work within a Service management system and ensure all appropriate actions are undertaken including change and release management, problem management and incident management. Please … Specification Qualifications Essential GCSE English and Mathematics Desirable IT professional/technical qualification i.e Microsoft/CompTIA Experience Essential Experience in the provision and management of IT services within a large organisation Desirable Experience in managing clinical applications Experience supporting NHS IT systems Skills Essential Excellent communication skills ...

Desirable: experience using M365 Security Controls • Ensure our internal systems are managed to the highest standard by following industry best practice • Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes • Actively contribute to the development of existing ...

service enhancements, small change requests, and ongoing improvementscoordinating activities, communicating clearly with stakeholders, and ensuring work is prioritised effectively. This position blends service management, customer engagement, operational oversight, and light project coordination. It suits someone who thrives in a fast-moving environment, communicates with clarity, and is always looking … ways to elevate service quality. Applicant requirements: Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech Strong B2B relationship management experience, ideally in fintech or financial services Knowledge of ITIL and service level management (certification preferred) Experience supporting live customers and driving ...

Global Support Head and local technology leadership Providing technical support to senior leaders directly, when required ITSM Governance Maintaining and maturing Incident, Problem, Change, and Asset Management processes in line with an ITIL-aligned framework and audit controls Administering and continuously improving ServiceNow workflows, including automation, routing rules … reporting configuration Actively participating in CAB meetings to assess risk and coordinate scheduling; leading end user communications ahead of impactful changes Overseeing asset management across international offices, ensuring configuration items and inventory records are accurate and current Driving Problem Management activity, ensuring root cause analysis is completed ...

looking for a Senior Application & Data Engineer to join their internal technology team. You will be supporting the design, delivery, and ongoing management of business-critical applications and reporting solutions across Microsoft Azure and the Power Platform ecosystem. The role is Hybrid and you will be required onsite … suppliers, and senior stakeholders to ensure successful delivery Provide technical leadership across application, reporting, and data services Follow ITIL processes for incidents, changes, and problem management Required Experience Strong background within Financial Services, Investment Management, or similar regulated environments Proven experience delivering modern application and reporting solutions ...

escalation point for application and operational teams during major incidents, including participation in P1/P2 bridges. Support post-incident reviews and contribute to problem management activities. Execute Linux patching and maintenance activities, including scheduled out-of-hours changes. Perform routine platform administration including: Filesystem and capacity management … access reviews Coordinate with infrastructure and hardware vendors for fault diagnosis, hardware replacement and support activities. Raise and implement infrastructure changes through formal change management processes. Maintain operational documentation, runbooks and knowledge base articles. Respond to monitoring alerts and support backup/restore activities. Participate in an on-call ...

Maintain and optimise production environments in AWS (EKS, EC2, RDS/Aurora, S3). Develop and maintain Infrastructure as Code using Terraform and configuration management with Ansible. Enhance monitoring, logging, and alerting using the Grafana stack (Prometheus, Loki, Tempo). Participate in incident management, root cause analysis … production. Proficient with AWS services relevant to production workloads (EKS, EC2, RDS/Aurora, S3, IAM). Infrastructure as Code with Terraform and configuration management with Ansible. Strong experience with observability tools (Grafana, Prometheus, Loki, Tempo). Understanding of SRE concepts (SLIs, SLOs, error budgets, capacity planning). Comfortable ...

Maintain and optimise production environments in AWS (EKS, EC2, RDS/Aurora, S3). Develop and maintain Infrastructure as Code using Terraform and configuration management with Ansible. Enhance monitoring, logging, and alerting using the Grafana stack (Prometheus, Loki, Tempo). Participate in incident management, root cause analysis … production. Proficient with AWS services relevant to production workloads (EKS, EC2, RDS/Aurora, S3, IAM). Infrastructure as Code with Terraform and configuration management with Ansible. Strong experience with observability tools (Grafana, Prometheus, Loki, Tempo). Understanding of SRE concepts (SLIs, SLOs, error budgets, capacity planning). Comfortable ...

clients and deploying IT solutions Collaborate with 3rd Line Engineers on more complex technical challenges Communicate clearly with customers and internal stakeholders Contribute to problem management and continual service improvement initiatives You’ll work closely with service desk teams, senior engineers, and client stakeholders to deliver high-quality ...

compliant connectivity between Transform apps and those of other OpCos. Facilitate both inbound and outbound connectivity while managing risk and maintaining service integrity. Performance Management:Define and monitor service levels (availability, latency, packet loss, incident response and resolution times). Proactively address issues impacting service quality. Security & Compliance:Oversee … next generation firewall deployments, SSE/cloud security services, and enforce policy-based access controls. Ensure compliance with all regulatory and business requirements. Incident & Problem Management:Lead the network incident response, prioritization, and escalation processes. Work closely with engineering and service desk teams on rapid restoration and continuous ...

customer who are seeking an experienced Senior Network Engineer to join their team, combining strong technical expertise with excellent planning and project management capabilities. This is a varied and hands-on role that goes beyond configuration work. You will play a key part in supporting business-as-usual … ability to plan and deliver projects, not just execute technical tasks Experience supporting BAU environments alongside project delivery Familiarity with ITSM processes (incident, change, problem management) Strong organisational and coordination skills, with attention to detail Experience with Jira or similar project management tools For this role ...

customer who are seeking an experienced Senior Network Engineer to join their team, combining strong technical expertise with excellent planning and project management capabilities. This is a varied and hands-on role that goes beyond configuration work. You will play a key part in supporting business-as-usual … ability to plan and deliver projects, not just execute technical tasks Experience supporting BAU environments alongside project delivery Familiarity with ITSM processes (incident, change, problem management) Strong organisational and coordination skills, with attention to detail Experience with Jira or similar project management tools For this role ...