1 to 25 of 31 Problem Management Jobs in London

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root … Cause Analysis (RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). Youll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, youll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. Youll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As More ❯

IT Service Management Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root … Cause Analysis (RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You’ll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the … Problem Manager Analyst/IT Service Management Analyst, you’ll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You’ll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive More ❯

Problem Manager Annual Salary: London: £44,700-£47,500 Non-London: £42,900-£45,600 Location: Multiple locations including Durham (DH1), Lytham St Anne's (FY8), Glasgow (G2), and Southwark, London (SE1) 40% hybrid working Job Type: Full-time A new exciting permanent opportunity has become available working with a growing civil service organisation, specifically within their enterprise service … management team, where they're looking to hire two experienced problem managers and play a pivotal role in supporting the Head of Service Operations in delivering contracted requirements related to operational and IT Services problem management. This role involves negotiating solutions with Service Providers, developing and implementing improvement initiatives, and ensuring seamless service operations during their ongoing … either of the four locations highlighted above and the salaries will be reflected whether this is London or non-London locations. Day-to-day of the role: Manage the Problem Management Process and coordinate actions to ensure speedy resolution with minimal disruption. Provide assurance that problems are identified, communicated, and assessed in line with requirements and agreed SLA More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology, and vendor … have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability, client satisfaction More ❯

Problem Manager London – Permanent | £64,000 – £71,000 VIQU are partnering with a leading Energy Company to recruit a Problem Manager to oversee the end-to-end management of service-related issues across a complex multi-supplier environment. You’ll take ownership of problem identification, RCA, and prevention, while driving continuous improvement and maturing service performance. … The role requires strong alignment to ITIL v4 Service Value Streams and the four Service Value Pillars , ensuring Problem Management activity delivers measurable operational and business value. Key Responsibilities: • Manage the full problem lifecycle, from identification through to prevention and closure.• Conduct RCA, trend analysis, and maintain the Known Error Database (KEDB).• Collaborate with internal teams … end value delivery.• Improve maturity across the Service Value Pillars : Organisation & People, Information & Technology, Partners & Suppliers, Value Streams & Processes.• Deliver process improvements, reporting, dashboards, and proactive alerting.• Develop a Problem Management community to embed best practice. Key Skills & Experience: • Strong background in Problem Management or ITIL-aligned Service Management.• Practical ITIL v4 experience, including Value Streams More ❯

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root More ❯

Problem Manager London – Permanent | £64,000 – £71,000 VIQU are partnering with a leading Energy Company to recruit a Problem Manager to oversee the end-to-end management of service-related issues across their network. You’ll take ownership of problem identification, root cause analysis, and resolution, collaborating with internal teams, suppliers, and regulators. This role … offers the opportunity to drive continuous improvement, build processes, and influence service performance across the organisation. Key Responsibilities: • Own and manage the full problem lifecycle, from identification to resolution and prevention. • Conduct Root Cause Analysis (RCA) and trend analysis to address recurring issues. • Maintain and improve the Known Error Database (KEDB) and associated documentation. • Engage with internal teams, suppliers … and regulators to communicate solutions and manage risks. • Drive process improvements, reporting, dashboards, and alerting to enhance service performance. • Build a Problem Management community to share knowledge and best practices. • Assess and mitigate operational and commercial risks associated with recurring problems. Key Skills & Experience: • Experience in problem management or ITIL-aligned service management. • Strong analytical, data More ❯

practise. • Supporting migrated solutions in hyper care period following migration and troubleshooting issues. • Documenting work and handing over to BAU teams when complete. • Adhering to ITIL processes (including Change Management, Problem Management and Major Incident Management). • Delivery of tasks in a sprint methodology, the ability to accurately forecast/estimate task timescales, and call out … experience of the following: • Support and configuration of SharePoint 2010. • Power Automate/Power Apps. • Migration of InfoPath Forms. • SharePoint Workflows. • Migration of custom SharePoint lists. • Entra ID Identity Management (Users/Groups). • Document Management within SharePoint Online. • Windows Server administration and IIS knowledge/skills • Excellent communication skills to engage with stakeholders and technical teams. • Understanding More ❯

benefits Why this role matters As a Senior Manager, you will influence how the delivery or multiple deliveries are managed. To thrive, you'll demonstrate accountability, predictability and early problem management. You'll be part of the Programme Delivery Team that works across various areas to manage the more complex deliveries. We keep the project management capability centrally … and work across different departments to provide project and programme management expertise. The Networks Data & AI department is the department that you'll be primarily working with. The team is at the forefront of transforming how data is used to drive decisions, improve customer experiences, and deliver operational excellence across BT. This role ensures that complex, high-impact data … in 'Data and AI' Planning - Set up, plan, and execute programmes aligned with business objectives. Governance - Establish and run governance forums, steering boards, and delivery calls. Regular progress reporting. Problem Management – Actively manage risks, issues, and dependencies across multiple teams & projects. Financial management - Oversee programme finances including budgeting, resource planning, and cost forecasting and tracking. Coach - Delivery More ❯

software, hardware and peripherals. They will be responsible for responding to, updating and resolving support tickets in a timely manner and according to SLAs. The candidate must have excellent problem-solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate staff members. The role primarily involves configuring … and maintaining online ordering and automation platforms that we have built for our clients. The role will also involve performing testing the configuration of our products, major incident management, root cause analysis, developing checklists for typical problems and recommending procedures and controls for problem prevention. This position will support multiple bespoke applications developed in-house by LineTen and … and maintenance activities. Document and keep Standard Operating Procedures (SOPs) updated. Perform Root Cause Analysis at the end of major or recurring incidents which can then be used for Problem Management Analysis of Incidents and Change Requests (BAU and non-BAU) feeding findings back to the relevant stakeholders and product owners in the company. Provide overflow testing when More ❯

users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st Line Support … Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration … endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration – Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking – TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness – Understanding of incident, problem, and change More ❯

IT Problem Manager - London (3 days) - Permanent A fantastic opportunity has arisen for an IT Problem Manager to join our London based law firm on a permanent basis. Key Responsibilities * Own and manage the full problem management process, aligned with ITIL v4 * Identify and investigate root causes through structured RCA sessions * Maintain the Known Error Database … bridges, ensuring timely resolution and effective communication * Conduct Post-Incident Reviews and ensure follow-up actions are tracked * Monitor incident trends and produce regular reporting for stakeholders * Support change management processes including risk/impact assessments * Participate in CAB/TCAB meetings and ensure adherence to governance standards * Help ensure changes are implemented with minimal disruption to services Key … Experience & Skills Required * Proven experience in IT Service Management, ideally within legal or large enterprise * Strong knowledge of ITIL v4 (Foundation certificate essential) * Familiarity with Problem, Incident & Change Management best practices * Hands-on experience using ITSM tools (e.g. ServiceNow, BMC Remedy, Cherwell) * Excellent analytical, communication, and stakeholder engagement skills * Calm under pressure, highly organised, and confident leading More ❯

job Provide leadership for service delivery, infrastructure and platforms, and cyber security, ensuring resilient, scalable, and secure technology that staff can trust every day Drive commercial performance and contract management across a complex multi supplier/outsourced ecosystem, maximising value and managing risk Build and inspire high performing teams, embedding CNWL values and the Trust's SCARF cultural framework … responsibilities Please refer to the attached Job Description and Person Specification on this advert for further info. Main Duties & Responsibilities Service delivery & operations Own end to end IT service management (ITIL) performance: incident, problem, change, request, and knowledge management; maintain high availability, robust SLAs, and clear customer experience measures (CSAT/NPS) Deliver mature service measurement and … the digital portfolio. This includes infrastructure upgrades, cyber security initiatives, and business change programmes Champion the adoption of agile and iterative delivery approaches where appropriate and ensure robust benefits management and realisation Engage proactively with clinical, operational, and corporate leaders to ensure digital projects meet the needs of the Trusts diverse services. Foster a culture of collaboration, transparency, and More ❯

remote and hybrid working experiences. Microsoft 365 Administration - Proficient in managing Exchange Online, SharePoint Online, Teams, OneDrive for Business, and Microsoft Entra ID (Azure AD). Experience with mailbox management, delegation permissions, large mailbox troubleshooting, Teams premium features, shared calendars, distribution lists, and priority user provisioning with expedited SLA handling. Infrastructure Management & Monitoring - Strong knowledge of on-premises … whilst minimising user impact. Cloud Operations (Azure) - Hands-on experience managing cloud infrastructure including virtual machines, storage accounts, networking, load balancers, and resource optimisation. Familiarity with Azure Monitor, cost management, backup solutions, disaster recovery configurations, and implementing infrastructure changes following change management procedures. Client-Facing Communication Skills - Exceptional interpersonal and communication abilities with experience translating technical issues into … non-technical executives. Skilled at providing regular status updates during incidents, managing stakeholder expectations, delivering training sessions to VIP users, and building trusted relationships across the organisation. Identity & Access Management - Expert knowledge of Active Directory, Azure AD/Entra ID, group policy management, and privileged access management. Experience with VIP account provisioning, security group memberships, RBAC, conditional access More ❯

IT Problem Manager - London (3 days) - Permanent A fantastic opportunity has arisen for an IT Problem Manager to join our London based law firm on a permanent basis. Key Responsibilities Own and manage the full problem management process, aligned with ITIL v4 Identify and investigate root causes through structured RCA sessions Maintain the Known Error Database More ❯

site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of service performance, supplier management, and continuous improvement - ensuring that systems supporting both front and back of house operations run seamlessly. You'll work closely with Product Owners, Business Stakeholders, and external vendors, driving … Lead service reporting, SLA tracking, and root cause analysis for major incidents. Work closely with Product and Business Owners to align service delivery with operational needs. Drive operational stability, problem management, and proactive issue prevention. Support change and release governance for restaurant-impacting changes. Champion a customer-first mindset, ensuring technology enables great guest experiences. About You: Proven … a hospitality or multi-site retail environment (hospitality strongly preferred). Experience in proactively managing multi-vendor environments, particularly Vista, Oracle, and Fourth. Strong understanding of ITIL processes (Incident, Problem, Change, and Service Level Management). Excellent stakeholder engagement skills with a collaborative, delivery-focused approach. Comfortable working independently, managing priorities, and driving outcomes autonomously. Calm under pressure More ❯

reporting throughout. The Engineer plays a key role during incident and follow-up, including taking part in incident calls, root cause analysis exercises, and supporting sites throughout resolution of problem tasks. The Engineer may play a consultative role in the review of high-risk changes and incident reports. What youll do General Duties To assist the EMEA Reliability Manager … and Technical Operations team in defining and implementing the Incident and Problem Management policy, process, and procedure, working with sites to ensure adoption, improving and optimising where appropriate, and owning specific problems and problem tasks as required. Energy Efficiency and Technology Developments Keeps up to date with data centre developments in terms of new technology in close … Technical Operations on any concerns relating to plant condition and operational activities. Reactive Skills When, directed by the Reliability Manager or the Director of Technical Operations, carry out project management duties such as initial planning, costing, procurement, subcontractor selection, supervision, and management. Technical Operations Team Working Work collaboratively with the management and colleagues in Technical Operations across EMEA More ❯

based platforms: Lead the architecture, implementation, hardening, and continuous improvement of Linux operating systems, platform services, and supporting infrastructure to ensure performance, scalability, and operational excellence. Drive incident and problem management: Take ownership of high-severity incident response, advanced troubleshooting, root-cause analysis, and long-term remediation. Establish engineering best practice: Define and enhance standards, patterns, and automation … strategies-including configuration management, infrastructure-as-code, CI/CD pipelines, and repeatable operational processes. Collaborate across technical domains: Work closely with architecture, security, network, cloud, and service management teams to ensure solutions meet enterprise standards, regulatory obligations, and availability targets. Shape long-term platform strategy: Contribute to technology roadmaps, life cycle management, capacity planning, and future More ❯

security requirements. Take ownership of incidents and proactively drive continuous service improvement. What We’re Looking For: Strong infrastructure and end-user support background. Proven experience with incident and problem management. ITIL V3 Foundation qualification (or equivalent). Excellent communication, organisational, and troubleshooting skills. Ability to work collaboratively across teams and manage external stakeholders. Experience within financial services is More ❯

security requirements. Take ownership of incidents and proactively drive continuous service improvement. What We’re Looking For: Strong infrastructure and end-user support background. Proven experience with incident and problem management. ITIL V3 Foundation qualification (or equivalent). Excellent communication, organisational, and troubleshooting skills. Ability to work collaboratively across teams and manage external stakeholders. Experience within financial services is More ❯

and refreshes. Lead complex technical projects from design through implementation. Manage remote access solutions and wireless network performance. Develop and maintain system documentation and participate in change, incident, and problem management processes. What They Are Looking For Minimum 5 years' experience in network engineering within enterprise environments. Expert knowledge of Cisco or equivalent platforms, including BGP, OSPF, VLANs … of network security principles, firewalls (e.g., Palo Alto, Cisco ASA), VPNs, and segmentation. Experience with enterprise Wi-Fi design and troubleshooting (Aruba, Cisco, or similar). Excellent communication and problem-solving skills. Preferred: Bachelor's degree in Computer Science or related field. Experience with SD-WAN, network automation (Python, Ansible, Terraform), and monitoring tools (SolarWinds, ThousandEyes). Familiarity with More ❯

Prioritise tasks and stay on top of competing demands Maintain High Ticket Quality: Ensure accurate, detailed and professional ticket updates Follow ITIL Processes: Adhere to incident, request, change and problem management procedures CANDIDATE REQUIREMENTS Proven experience in a similar IT support role with a solid technical background Strong client-facing communication skills with the ability to explain technical … Strong troubleshooting skills with the ability to work using your own initiative Ability to follow established processes and escalate issues appropriately to meet SLAs Highly organised with effective time-management skills BENEFITS Annual Salary up to £34,000 pro rata with a bonus up to £5,000 Working in an inclusive environment Industry renowned training/certifications (sponsored by More ❯

Auto healing – Python, Shell Scripting, Java scripts etc...Developing custom services – Monitoring • Experience with logging, monitoring, and event detection on Cloud or Distributed platforms. • ITIL – Incident/Change, Proficient in Problem management – Blameless postmortem, findings, applying permanent fixes, Documentation for lesson learn. • Technical operations application support and stability, realiability and resiliency experience. AND • DevOps, Ansible, Terraform, Dockers, AWS (Atlas More ❯

Your responsibilities will include: Taking ownership of customer tickets, triaging, troubleshooting and resolving issues while delivering clear and timely communication Meeting and exceeding customer SLAs through effective incident and problem management Supporting senior engineers with the planning and implementation of project work and network changes Monitoring network performance, identifying issues and proactively suggesting configuration improvements Performing software/… firmware upgrades and executing changes via formal change control (CRQs) Contributing to vulnerability management and security best practice Developing scripts and automation to streamline repetitive tasks Maintaining accurate asset records and support documentation What We're Looking For Solid experience as a Network Engineer (2-5 years) ideally within a managed service provider or large enterprise environment Hands-on … or similar Strong foundational understanding of routing, switching, Firewalls, network topology and the interaction between physical, virtual and cloud layers Proven troubleshooting skills and a logical, methodical approach to problem-solving Some exposure to Scripting/automation (Python, Ansible or similar) is highly advantageous Good working knowledge of IT security concepts and change control processes Excellent communication skills and More ❯

Your responsibilities will include: Taking ownership of customer tickets, triaging, troubleshooting and resolving issues while delivering clear and timely communication Meeting and exceeding customer SLAs through effective incident and problem management Supporting senior engineers with the planning and implementation of project work and network changes Monitoring network performance, identifying issues and proactively suggesting configuration improvements Performing software/… firmware upgrades and executing changes via formal change control (CRQs) Contributing to vulnerability management and security best practice Developing scripts and automation to streamline repetitive tasks Maintaining accurate asset records and support documentation What We’re Looking For Solid experience as a Network Engineer (2–5 years) ideally within a managed service provider or large enterprise environment Hands-on … or similar Strong foundational understanding of routing, switching, firewalls, network topology and the interaction between physical, virtual and cloud layers Proven troubleshooting skills and a logical, methodical approach to problem-solving Some exposure to scripting/automation (Python, Ansible or similar) is highly advantageous Good working knowledge of IT security concepts and change control processes Excellent communication skills and More ❯