1 to 25 of 117 Problem Management Jobs in London

Title: Problem & CSI Manager- Energy Client Experience Required Location: London, UK (2Days/Week Onsite) Duration: 6Months+ Rate: 600GBP/Day Inside IR35 Role Overview We are currently hiring a Problem & Continual Service Improvement (CSI) Manager for a leading energy client. The role will support the Senior Problem Manager in developing, embedding and maturing Problem Management and Continual Service Improvement capabilities across a complex multi-supplier SIAM environment. You will be responsible for identifying recurring service issues, conducting and facilitating root cause analysis, driving remediation actions and supporting continual improvements to service resilience and availability. ...

summaryWe are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team.The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem and Release Management. Acting … organisational subject matter expert, they will drive adoption of Service Asset & Configuration Management (SACM) standards across internal teams and suppliers, improving service reliability, risk management and decision-making capability.Main duties of the jobDesign, implement and manage the ServiceNow Configuration Management Database (CMDB) using automated discovery and manual ...

.Service Improvement Initiatives: Discover areas for improvement within the IT service delivery process and spearhead initiatives to enhance service quality, efficiency, and customer satisfaction.KPI Management and Reporting: Develop, monitor, and report on Key Performance Indicators (KPIs) to track the effectiveness of the service teams, and implement corrective actions when … Create a culture where our internal employees feel valued as customers, ensuring their IT support needs are met with exceptional service and professionalism.Incident and Problem Management: Oversee incident and problem management processes, ensuring timely resolution of issues to minimize the impact on business operations.Vendor and Stakeholder ...

Treasury Analytics Group.* Support for our FIS Quantum & TBSM applications within our Production Support Group.The **Treasury Analytics Group**is responsible for measurement and management of market risk (interest rate and foreign exchange) for the Bank's retail portfolios. The team develops financial models and processes required for measuring, transfer … pricing, hedging product profitability, and financial management reporting. The Treasury Analytics Group is embarking on a brand new initiative to build the next generation strategic platform for risk, valuations and analytics to meet the growing and future needs of the department. This is an exciting opportunity to work ...

summary We are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team. The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem and Release Management. … Acting as the organisational subject matter expert, they will drive adoption of Service Asset & Configuration Management (SACM) standards across internal teams and suppliers, improving service reliability, risk management and decision-making capability. Main duties of the job Design, implement and manage the ServiceNow Configuration Management Database (CMDB ...

looking for support from an exrternal consultant to help implement and configure. Experience Required: Experience in Admin, Configuration & Development related activities in ServiceNow - Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests, SLM & Virtual Agent. Experience with ...

Deloitte is at the forefront of transforming our clients’ industries through enhanced service delivery and operational excellence. Atlassian's Service Collection, encompassing Jira Service Management, Customer Service Management, and Assets, is a global leader in providing robust platforms for IT Service Management (ITSM) and Enterprise Service Management … exceptional customer experiences. Our practice works with clients across all industries to assess, design, implement, optimise and operate world-class Atlassian-based service management systems, helping them streamline service delivery end-to-end across the business, powered by Atlassian's Service Collection.Connect to your career at Deloitte Deloitte drives ...

cases and incidents, ensuring they are resolved efficiently within agreed SLAs. Maintain detailed records of investigations and resolutions for reporting and analysis. Participation in problem management & major incident management, as required. Conduct audits on accounts/AD groups, including cleaning up leavers and users with revoked access.Support … facing skills with effective listening and communication (written and verbal) skills with the ability to engage effectively with technical and non-technical stakeholders. Excellent problem-solving and analytical skills, with attention to detail. Hands-on experience with ITSM tools such as ServiceNow or equivalent platforms. IT Service Management ...

opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. The Role The Service Management group resides within the Technology Operations function within Refinitiv. It provides operational end-to-end service ownership and support, and manages incident, problem and change management processes. The Service Manager (SM) is accountable for service management throughout the service lifecycle and for providing expert input into incident resolution, problem management and change planning. They will focus on the customer experience, ensuring that providers and capabilities meet agreed levels. ...

aligning telemetry, monitoring, service health, dashboards, Service Level Objectives (SLOs), and resilience reporting with Operational Resilience outcomes. Working closely with technology, operations, service management, and business stakeholders, the successful candidate will ensure organisations have the visibility, insight, and governance required to proactively manage service performance, reliability, and resilience.This role … Resilience Important Business Services (IBS) Service Mapping and Dependency Mapping Impact Tolerances Scenario Testing Resilience Risk Assessment Operational Resilience Frameworks Business Continuity Principles Service Management & Operations Site Reliability Engineering (SRE) Incident Management Problem Management Major Incident Support IT Operations Service Reliability & Availability Management ITIL Frameworks ...

WORK WITHYou’ll join Bain’s Technology Solutions Group (TSG) and work closely with teams across Global Technology Operations, Product Engineering, Service Management, Security Operations, and other technology functions around the world.You’ll lead a globally distributed Tier 2 Operations capability spanning infrastructure, digital workplace, and cloud operations. … also lead our Vulnerability and Patch Management Centre of Excellence, partnering across technology and security teams to strengthen service reliability, operational consistency, vulnerability remediation, and readiness across our global technology environment.WHERE YOU’LL FIT WITHIN THE TEAMAs IT Operations Director, you’ll lead the day-to-day operations ...

period of maternity leave expected to commence in January 2027. Key Responsibilities Service Delivery Alignment: Help the wider team establish and maintain service management processes, including incident management, problem management, and change management. Define service delivery frameworks, processes, and methodologies to ensure consistent and efficient service … multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality ...

last with 15 - 16 Months with the hand over period Key Responsibilities Service Delivery Alignment: Help the wider team establish and maintain service management processes, including incident management, problem management, and change management. Define service delivery frameworks, processes, and methodologies to ensure consistent and efficient service … multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality ...

etc.g. Provide support during technical deployment, configuration, integration and administration of security technologiesh. Demonstrate experience around ITIL or Key process-oriented domains like incident management, configuration management, change management, problem management etc.i. Provide assistance for disaster recovery in the event of any security breaches, attacks ...

etc.g. Provide support during technical deployment, configuration, integration and administration of security technologiesh. Demonstrate experience around ITIL or Key process-oriented domains like incident management, configuration management, change management, problem management etc.i. Provide assistance for disaster recovery in the event of any security breaches, attacks ...

exciting opportunity for an experienced IT Service Management professional to support the day-to-day operation and continual improvement of corporate IT services. Working closely with managed service providers and third-party suppliers, you will drive service performance, oversee incident and problem management activities, deliver meaningful reporting … track progress against service improvement plans. Produce accurate service reporting and performance analysis using KPIs, customer feedback and operational metrics. Provide regular incident, problem and change management reporting to senior stakeholders. Analyse service trends, root causes and user feedback to identify opportunities for continual improvement. Support projects, service ...

client accounts. The successful candidate will act as the primary point of contact for clients, manage offshore delivery teams, oversee incident and service management processes, and ensure that client issues, tickets, bugs, and enhancement requests are resolved within agreed service levels. This is a highly visible role requiring strong … stakeholder management, service delivery expertise, and the ability to work effectively across both business and technical teams. Experience: 8+ Years Qualification: Degree or equivalent Job Location: London, UK Job Type: Full-Time Key Responsibilities Client Engagement & Relationship Management Serve as the primary contact for assigned client accounts. Build ...

department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activity* Provide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failure* Educate … with industry and company standards* Work in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk-based decisions by providing ...

CentersConstantly improving all our processes and procedures. We believe there is nothing we cannot improveAssisting & managing relationships with external vendors & contractorsLiaising with internal teams & management groupsEnsuring we adhere to and exceed local Health & Safety standards in all our Data CentersCreating and maintaining metrics on all aspects of our Data … Centers and utilizing those metrics to drive positive changesAssisting in implementing service methodologies including incident management, problem management, change management and capacity managementA day in the lifeAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed ...

growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.The Role The Service Management group resides within the Technology Operations function within Refinitiv. It provides operational end-to-end service ownership and support, and manages incident, problem and change management processes.The Service Manager (SM) is accountable for service management throughout the service lifecycle and for providing expert input into incident resolution, problem management and change planning. They will focus on the customer experience, ensuring that providers and capabilities meet agreed levels. They ...

activities to enhance overall service delivery.In this role, You willUnderstand functional requirements and translate business requirements into technical database specifications.Provide production support and release management for Db2 database environments.Design, implement, and maintain physical database structures and configurations.Build, review, test, implement, and support application database releases.Implement and manage RACF/… services.Support database migration, upgrade, and data conversion initiatives.Perform root cause analysis and provide timely resolution of database-related incidents and problems.Demonstrate strong analytical and problem-management capabilities to resolve complex technical issues.Provide consulting services on database performance monitoring, tuning, capacity planning, and optimization.Coordinate with development teams during project ...

over the department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activityProvide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failureEducate … line with industry and company standardsWork in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk-based decisions by providing ...

complex technical issues while helping shape the future direction of operational communications at Heathrow.This role combines advanced engineering expertise with operational leadership, supplier management, service transition and stakeholder engagement. You'll work closely with customers, project teams, equipment manufacturers and engineering partners to ensure services remain resilient, supportable … analysis, antenna testing, VSWR and Distance-to-Fault (DTF) measurements, system optimization and coverage validation.Support infrastructure upgrades, equipment commissioning, lifecycle replacement programs and configuration management activities.Maintain accurate technical documentation, engineering standards, configuration records and operational procedures.Operational Governance & Service ImprovementLead Problem Management investigations, Root Cause Analysis ...

complex technical issues while helping shape the future direction of operational communications at Heathrow. This role combines advanced engineering expertise with operational leadership, supplier management, service transition and stakeholder engagement. You'll work closely with customers, project teams, equipment manufacturers and engineering partners to ensure services remain resilient, supportable … antenna testing, VSWR and Distance‐to‐Fault (DTF) measurements, system optimization and coverage validation. Support infrastructure upgrades, equipment commissioning, lifecycle replacement programs and configuration management activities. Maintain accurate technical documentation, engineering standards, configuration records and operational procedures. Operational Governance & Service Improvement Lead Problem Management investigations, Root Cause ...

complex technical issues while helping shape the future direction of operational communications at Heathrow. This role combines advanced engineering expertise with operational leadership, supplier management, service transition and stakeholder engagement. You'll work closely with customers, project teams, equipment manufacturers and engineering partners to ensure services remain resilient, supportable … antenna testing, VSWR and Distance-to-Fault (DTF) measurements, system optimization and coverage validation. Support infrastructure upgrades, equipment commissioning, lifecycle replacement programs and configuration management activities. Maintain accurate technical documentation, engineering standards, configuration records and operational procedures. Operational Governance & Service ImprovementLead Problem Management investigations, Root Cause Analysis ...