1 to 25 of 95 Problem Management Jobs in London

The Role The Service Management Analyst will be part of a wider Service Management & Operations team responsible for providing service, support and operations for internal and external users of ITV's addressable advertising platform Planet V, as well as a suite of Commercial Technology systems. You will play … an important role in supporting our Service Management & Operations activities and processes which will contribute to the service performance, availability and security of our supported systems. This position offers a chance to leverage your organisational, problem-solving and service management expertise to make a meaningful difference and … opportunities to learn, to grow and make a real difference. Responsibilities: The role will work across a wide range of Service Delivery and Service Management tasks and activities which may include but are not limited to the following: Service Reporting and Service Reviews Support the team in preparing reports More ❯

You will work in a stable, resilient, and secure operating environment where you-and the products you deliver-will thrive. The EMEA IT Service Management (ITSM) lead (IT Service Manager) will be a senior leadership and management role reporting into the Global Command Centre Head and the EMEA … the Application Teams, Applications Support, regional and global infrastructure teams and respective CIOs, ensuring best-in-class ITSM services delivered to our clients. Incident, Problem & Change, Config The role-holder is responsible for the incident, problem, change and config management processes in the EMEA region in close … be another key responsibility. A key focus for the role holder will be to Identify, Develop and Implement key process improvements within the Global Problem management framework. Key responsibilities Lead and manage a team of incident, problem, and change management professionals in the Chubb engineering centers More ❯

close collaboration with other IT Domains, such as IT Strategy and Architecture, Change and Portfolio and Digital Safety teams. Job Purpose The Service Portfolio Management Specialist manages either the I&O Platforms or Workplace Products portfolio, ensuring seamless delivery planning, service portfolio optimisation, and portfolio alignment within other portfolios. … the Platform/Product Increment (PI) planning sessions within their portfolio to align delivery roadmaps and manage dependencies within and across teams. IT Stakeholder Management - Communication & Coordination Effectively communicating about their service portfolio and plan and ensuring coordination and alignment with the rest of the IT portfolio. Collaborating on … planning and forecasting I&O Platform or Workplace Product demand and capacity with the I&O Platforms Partner or Workplace Product leadership. Risk & Compliance Management - Delivery Risk Management Proactively collaborating with Product and Platforms teams in order to identify risks in the delivery of the service portfolio. Defining More ❯

EMEA IT Service Management Lead - Infrastructure Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. Chubb … You will work in a stable, resilient, and secure operating environment where you-and the products you deliver-will thrive. The EMEA IT Service Management (ITSM) lead (IT Service Manager) will be a senior leadership and management role reporting into the Global Command Centre Head and the EMEA … the Application Teams, Applications Support, regional and global infrastructure teams and respective CIOs, ensuring best-in-class ITSM services delivered to our clients. Incident, Problem & Change, Config The role-holder is responsible for the incident, problem, change and config management processes in the EMEA region in close More ❯

House but will also support operations at the stadium, training ground, and other club facilities . This role requires a strong leader with exceptional problem-solving, organizational, and stakeholder management skills , with a focus on continuous improvement, efficiency, and automation. About You: IT Service Desk & Support Lead and … manage the IT Service Desk team , ensuring high-quality technical support and a strong service culture. Oversee incident management, problem management, and request fulfillment , ensuring all issues are resolved efficiently. Act as an escalation point for complex or high-impact IT issues. Drive continuous service improvement by … technology usage and recommending enhancements. Ensure Service Desk processes are documented , optimized, and aligned with ITIL v4 best practices . Take ownership of ITSM management processes , ensuring all IT service requests are effectively handled. Provide IT support leadership for match days and major stadium events , ensuring technology operates seamlessly. More ❯

practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management … Circlers are fully enabled to help clients Build the Future of the Sports. You will also get opportunities to sharpen your project and change management skills by supporting the Technology onboarding and integration of our new markets and acquisitions as we rapidly expand. Your main duties & responsibilities: Developing, implementing … with other Two Circlers in Technical and Business Enablement roles to ensure the delivery of the best possible Technology Experience Supporting with creation and management of useful documentation and training materials Managing suppliers and key partners involved in delivering our services Proactively monitoring and reviewing service performance metrics and More ❯

administrators, fostering a culture of collaboration, knowledge sharing, and continuous learning. Develop and implement a comprehensive support strategy for D365 F&O, encompassing incident management, problem management, change management, and knowledge management. Define and enforce service level agreements (SLAs) to ensure timely and effective support to … and availability solutions. Proven experience in building and leading high-performing support teams. Understanding of ITIL best practices for service management. Strong analytical and problem-solving skills. Experience with setting up and managing 24/7 global support operations is a plus. Experience with D365 for Retail is a More ❯

is part of the wider Enterprise Transformation capability practice. The ideal candidate will have expertise in business strategy, cloud adoption, innovation, and organizational change management to help clients achieve measurable business outcomes through cloud transformation. Key job responsibilities - Lead and deliver complex advisory engagements across business case development, IT … operating model design, governance, and organizational change management - Facilitate workshops and executive-level discussions to align stakeholders on cloud strategy and transformation roadmaps - Advise clients on the impact of cloud transformation, helping them develop and implement new digitally enabled business models that leverage cloud operating models. - Conduct assessments and … maturity of cloud operating model transformations, adjusting as needed to ensure success. - Deliver digitally enabled business outcomes using your skills in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design. - Develop business cases and value propositions for cloud adoption and digital transformation initiatives - Design and More ❯

is part of the wider Enterprise Transformation capability practice. The ideal candidate will have expertise in business strategy, cloud adoption, innovation, and organizational change management to help clients achieve measurable business outcomes through cloud transformation. Key job responsibilities - Lead and deliver complex advisory engagements across business case development, IT … operating model design, governance, and organizational change management - Facilitate workshops and executive-level discussions to align stakeholders on cloud strategy and transformation roadmaps - Advise clients on the impact of cloud transformation, helping them develop and implement new digitally enabled business models that leverage cloud operating models. - Conduct assessments and … maturity of cloud operating model transformations, adjusting as needed to ensure success. - Deliver digitally enabled business outcomes using your skills in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design. - Develop business cases and value propositions for cloud adoption and digital transformation initiatives - Design and More ❯

need to be a leader to delivery teams, operations and data analytics. Requirements: Strong experience with ServiceNow integration with other applications. Experience with API management, middleware technologies, and integration tools (both scripted and out-of-box REST API and SOAP web services). Proficiency querying SQL databases and schemas. … would be beneficial. A strong desire to learn new technologies and passion for creating elegant and functional solutions. Good knowledge of ITIL processes (Incident Management, Change Management, Problem Management, etc.). Open to commute 2-3 times to our headquarters in Shepard's Bush, London. Benefits More ❯

Desk Team are responsible for providing the First Line IT Support service for approved IT services and systems. Phone-based, they are responsible for management and escalation of all incoming service requests and fault tickets in accordance with global Service Desk procedures. They will contribute to the successful deployment … IT strategy within the business. As an Analyst, we expect this individual to be familiar with service desk working practices such as incident and problem management in addition to request fulfillment. Hours: 08:00 a.m. to 6:00 p.m. with flexibility in accordance with the needs of the … business. (37.5 hour week on a rotational shift basis) Responsibilities Provision of excellent first line support for incident, problem and request management in accordance with documented processes Resolution of all appropriate Service Desk tickets and associated customer expectation management Effective and proactive communication of problems/issues More ❯

maturity of cloud operating model transformations, adjusting as needed to ensure success. Deliver digitally enabled business outcomes using your skills in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design. Work and communicate with all levels of an organisation to collaboratively innovate, design, and implement … and organisational design need to change for cloud operations to be set up successfully. Practical experience with ITILv4 best practices and frameworks, including Incident Management, Change Management, Problem Management, and Service Desk operations. An ITILv4 Foundation or higher-level certification demonstrating formal training and understanding of More ❯

maturity of cloud operating model transformations, adjusting as needed to ensure success. Deliver digitally enabled business outcomes using your skills in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design. Work and communicate with all levels of an organisation to collaboratively innovate, design, and implement … and organisational design need to change for cloud operations to be set up successfully. Practical experience with ITILv4 best practices and frameworks, including Incident Management, Change Management, Problem Management, and Service Desk operations. An ITILv4 Foundation or higher-level certification demonstrating formal training and understanding of More ❯

As the Head of IT Service Delivery, you will lead a function of service specialists with responsibility for the UK Bank’s IT Service Management capabilities (incident, problem, change, release and reporting), the IT Service Desk (supporting c. 3800 users) and IT Assurance activity covering the Services & Infrastructure … Bank, a new contact center solution for the IT Service Desk, an IT Service Desk enhancement programme and establishing relevant parts of a Service Management Framework for the UK Bank. This is a full-time role based at the London office with a requirement to be part of the … out of hours Major Incident rota (currently 1 in 6 weeks). Other Responsibilities ITIL Process Implementation and Management IT Service Desk Leadership and Team Development Stakeholder Engagement Incident and Problem Management Change, Release and Configuration Management Risk management and Compliance Supplier Management Group More ❯

identify risks to service delivery and drive corrective and preventive actions - Lead regular service review meetings with customers and internal stakeholders - Support the release management process by working with development teams to ensure new features and fixes are deployed safely and efficiently - Gather customer feedback and drive continuous improvement … Service Delivery Manager, Technical Account Manager, or similar role - Demonstrable experience overseeing and working closely with development or engineering teams - Strong understanding of incident management, problem management, and change management processes - Excellent communication skills with the ability to influence and engage both technical and non-technical … different time zones and regions - Solid understanding of Agile, DevOps, and modern software delivery practices - ITIL foundation certification or strong knowledge of IT service management principles is highly desirable - Ability to thrive in a fast-paced environment and manage multiple priorities What We Offer - The opportunity to lead service More ❯

identify risks to service delivery and drive corrective and preventive actions - Lead regular service review meetings with customers and internal stakeholders - Support the release management process by working with development teams to ensure new features and fixes are deployed safely and efficiently - Gather customer feedback and drive continuous improvement … Service Delivery Manager, Technical Account Manager, or similar role - Demonstrable experience overseeing and working closely with development or engineering teams - Strong understanding of incident management, problem management, and change management processes - Excellent communication skills with the ability to influence and engage both technical and non-technical … different time zones and regions - Solid understanding of Agile, DevOps, and modern software delivery practices - ITIL foundation certification or strong knowledge of IT service management principles is highly desirable - Ability to thrive in a fast-paced environment and manage multiple priorities What We Offer - The opportunity to lead service More ❯

accounts Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners Take the service management lead in customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post major incident … relationships Engagement with sales teams and PMO, supporting commercial activities and account plans As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, change management, service-level management etc Chair relevant customer meetings Manage customer service on-boarding Support More ❯

way. Role Responsibilities Application packaging - Package and deploy outstanding ad-hoc applications and conduct necessary testing using QA resource and validation before deployment. Migration management Support and incident management - provide 3rd line support for technical issues arising from the Windows 11 rollout, identify and resolve recurring incidents to … form problem management processes. Azure Virtual Desktop (AVD) support - Provision and manage AVD custom machines, liaise with Azure and Infrastructure teams to ensure proper configuration and performance of AVD environments. Skills, Knowledge & Experience Azure Virtual Desktop (AVD) Windows 11 migration Deployment Intune 3rd line support Application packaging and … deployment Incident/problem management The Interview Process ️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you. First interview: A video call over MS Teams with the hiring manager. ???? Second interview: A video More ❯

implementation of a number of strategic based security solutions for new security tooling or existing. The engineer will also participate in security related service management processes (incident, change and problem management) and will participate in the planning, design, enforcement and review of security controls which protect the … processes . Conduct reviews of existing tools and processes, identifying gaps and implementing enhancements to strengthen our security posture. Perform security scanning and vulnerability management, taking proactive measures to reduce operational risks. Monitor security alerts and implement mitigations to safeguard against potential threats and attacks. Support Data Loss Prevention … across platforms, devices, and environments globally. Monitoring and managing responses to the Security Incidents and Security DLP. Standard, third party and privilege Identity Access Management Operate, manage and improve HSM key management infrastructure. Remediation of external, internal vulnerabilities, web application scanning and patch compliance. Cyber Incident Management More ❯

of web platforms and good grounding on how customers use our solutions to drive revenues and profits. This role is a combination of support management and team leadership, including liaison with internal technical teams and third parties. You should be able to deal confidently with customers, manage and motivate … with hosting providers and help manage software releases & deployments. Additionally, you will be required to work within the support processes (reporting, SLA’s, incident & problem management etc). A flexible approach to working hours and a willingness to cover periods of on-call support is required for this … recommendations to enable service improvements and cost-saving opportunities. Conduct regular service reviews on a monthly/quarterly basis. Liaise with customers to agree problem priorities and delivery. Ensure changes, releases, patches or upgrades to customer production environments are managed effectively and in a timely manner through the change More ❯

essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery. Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving … be implemented by the Application Support team Ensuring housekeeping and maintenance tasks are completed on time Ensuring SLAs (Service Level Agreements) are met. Knowledge Management Ensuring knowledge is spread across the team and removing key person dependencies Ensures all application support related documents and artefacts are kept up to … Skills & Experience Requirements: Essential: 5 years in Technical Customer Support related role Experience of working with 3rd party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows More ❯

Client Service is rapidly growing and needs your help! Eclipse Service Consultants are an integral part of the Eclipse platform, a cloud-native investment management solution, working both with our clients and our R&D teams. We collaborate with product and engineering and provide product feedback as key stakeholders … technical issues to non-technical users Understanding of financial markets and related processes Experience collaborating with Software Development teams to facilitate Product Supportability, Incident Management, Problem Management, and Request Fulfillment processes Experience training employees on a growing team Understanding of project management best practices Thank you More ❯

Client Service is rapidly growing and needs your help! Eclipse Service Consultants are an integral part of the Eclipse platform, a cloud-native investment management solution, working both with our clients and our R&D teams. We collaborate with product and engineering and provide product feedback as key stakeholders … technical issues to non-technical users Understanding of financial markets and related processes Experience collaborating with Software Development teams to facilitate Product Supportability, Incident Management, Problem Management, and Request Fulfillment processes Experience training employees on a growing team Understanding of project management best practices Thank you More ❯

bonus 10% pension contributions Private health & dental care + many more ! As an experienced Agile Project Manager, you will l also own the delivery management of all product development and associated projects. This is an extremely varied, and business critical, role and will include (but is not limited to … oversight across the cross-disciplined squads (utilising Agile values, principles and practices) within a Value Stream. Actively engaging in service delivery assisting with Vendor management, Financial and budget management, Legal Compliance and Risk management and more. Utilise JIRA boards to facilitate change delivery by actively participating in … value stream level. Actively manage risks to deliver maximum business value and remove impediments. Drive continuous improvement through metrics and co-ordinating shared release management activities across multiple squads. Drive technical excellence by helping team improve their technical practices and processes. Must Haves: Detailed knowledge of, and experience working More ❯

bonus 10% pension contributions Private health & dental care + many more ! As an experienced Agile Project Manager, you will l also own the delivery management of all product development and associated projects. This is an extremely varied, and business critical, role and will include (but is not limited to … oversight across the cross-disciplined squads (utilising Agile values, principles and practices) within a Value Stream. Actively engaging in service delivery assisting with Vendor management, Financial and budget management, Legal Compliance and Risk management and more. Utilise JIRA boards to facilitate change delivery by actively participating in … value stream level. Actively manage risks to deliver maximum business value and remove impediments. Drive continuous improvement through metrics and co-ordinating shared release management activities across multiple squads. Drive technical excellence by helping team improve their technical practices and processes. Must Haves: Detailed knowledge of, and experience working More ❯