1 to 25 of 31 Problem Management Jobs in London

Whys, Fishbone, Fault Tree, Kepner-Tregoe) Ability to analyse technical, process, and organisational causes of failure Experience working within Incident, Major Incident, and Problem Management functions Confidence to challenge engineering teams and vendors on root causes and corrective actions Experience producing high-quality RCA reports (timeline, impact, contributing … authority. What You'll Own Root Cause Analysis: Lead in-depth RCA across incidents and major incidents, identifying true root causes - not just symptoms. Problem Management: Support Identify patterns, trends, and systemic weaknesses. Drive actions to reduce repeat incidents and improve stability. Data & Investigation: Collect and analyse technical ...

minimise it through automation and improved operational tooling.Collaborate with engineering teams to incorporate reliability into services through design enhancements and resilience patterns. Incident and Problem Management Excellence Enhance production outcomes through effective incident response practises, including major incident triage, root cause analysis, and post-incident reviews.Strengthen problem management processes to reduce repeat incidents and mitigate technical debt risks. Observability and Tooling Enablement Set observability standards across logs, metrics, traces, and dashboards to enhance service detection and restoration times.Partner with platform and tooling teams to align SRE needs with enterprise-level tools and processes. Stakeholder Management ...

through automation and improved operational tooling. Collaborate with engineering teams to incorporate reliability into services through design enhancements and resilience patterns. Incident and Problem Management Excellence Enhance production outcomes through effective incident response practises, including major incident triage, root cause analysis, and post-incident reviews. Strengthen problem management processes to reduce repeat incidents and mitigate technical debt risks. Observability and Tooling Enablement Set observability standards across logs, metrics, traces, and dashboards to enhance service detection and restoration times. Partner with platform and tooling teams to align SRE needs with enterprise-level tools and processes. Stakeholder ...

Whys, Fishbone, Fault Tree, Kepner-Tregoe) Ability to analyse technical, process, and organisational causes of failure Experience working within Incident, Major Incident, and Problem Management functions Confidence to challenge engineering teams and vendors on root causes and corrective actions Experience producing high-quality RCA reports (timeline, impact, contributing … authority. What You'll Own Root Cause Analysis: Lead in-depth RCA across incidents and major incidents, identifying true root causes - not just symptoms.Problem Management: Support Identify patterns, trends, and systemic weaknesses. Drive actions to reduce repeat incidents and improve stability.Data & Investigation: Collect and analyse technical, process, and organisational ...

strategy with PETO leadership, redesigning ITIL processes, ticket flows and the operating model to build a best‐in‐class function. Re‐engineer Jira Service Management workflows, queues, automations, and implement a unified Service Catalogue mapping services to owners, SLAs/SLOs, request types, runbooks and escalation paths. Establish strong … clear priority/severity definitions, escalation criteria and evidence standards to increase L2 first‐time resolution and protect L3 capacity. Build and run the Problem Management function, driving RCA and preventative actions that reduce recurrence and improve system resilience. Shift Technical Operations toward proactive protections (SLOs, error budgets ...

through platforms such as Microsoft Azure & Microsoft 365. The Team The Director of Infrastructure and Cyber Security is a global role managing the delivery, management and update of Infrastructure and Cyber Security at the Foundation's 6 offices (Beijing, Frankfurt, London, Montreal, San Francisco, and Tokyo). The role … relationships, and works with business leaders and the CTO to shape the organisation’s infrastructure and security roadmap. The Director ensures innovation, resilience, risk management, and service continuity in a distributed environment. IFRS prioritises cloud‐based technology platforms. Drive standardisation across multiple offices while accommodating regional requirements. Develop strategies ...

Major Incident Management - ITSM - government - London (5 days onsite) - DV Clearance I have an immediate opportunity for 3x Major Incident Managers for a busy team with our government client in London. You will lead the response to high-impact IT incidents in a mission-critical government environment. You will … high-profile government environment. You'll work across multiple teams and suppliers, managing bridges, driving root cause analysis, and helping to refine IT service management processes so that future incidents are prevented or minimised. What you'll focus on: Leading the end-to-end management of major incidents ...

Role This role focuses on managing and supporting enterprise-level device management platforms, with a strong emphasis on Microsoft Endpoint Configuration Manager (MECM/SCCM). The position requires hands-on expertise in deploying, updating, and maintaining Windows operating system images and ensuring smooth device lifecycle management across … rings. The role also involves troubleshooting client/server issues related to MECM, managing Group Policy configurations, and contributing to infrastructure design, maintenance, and problem management processes. Overall, this role is suited for someone with strong technical depth in MECM/SCCM, solid understanding of enterprise Windows environments ...

Desirable: experience using M365 Security Controls • Ensure our internal systems are managed to the highest standard by following industry best practice • Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes • Actively contribute to the development of existing ...

line support and help with 3rd line support and technical investigations where needed. Support system changes, upgrades, and installations. Help with root cause analysis, problem management, and putting in place corrective actions. Contribute to system design reviews, upgrades, migrations, and new technology rollouts. Make sure operational needs … changes. Take part in a 24/7 support rota, including nights, weekends, and public holidays if required. Work within agreed incident, change, and problem management processes. Work with internal teams, service owners, project staff, and external suppliers as needed. Support a culture of operational excellence, ongoing improvement ...

voice of the customer internally to deliver a seamless service. This is a hands-on role covering service delivery, account management, operational oversight, and coordination of projects. Requirements Proven experience in Service Delivery Management, IT Service Management or similar Experience managing B2B client relationships Solid understanding … ITIL principles Experience in incident and problem management Strong analytical and problem-solving skills Excellent communication skills ...

voice of the customer internally to deliver a seamless service. This is a hands-on role covering service delivery, account management, operational oversight, and coordination of projects. Requirements Proven experience in Service Delivery Management, IT Service Management or similar Experience managing B2B client relationships Solid understanding … ITIL principles Experience in incident and problem management Strong analytical and problem-solving skills Excellent communication skills ...

Applications Engineer - Finance & Wealth Management - Permanent - Hybrid Location: London or Liverpool (Hybrid - 1-2 days per week in the office) Salary: £70,000pa - £90,000pa + Excellent Financial Services Benefits Package Background Checks: Successful candidates will require Full Financial background checks if offer presented Experience of Expo Platform … applications across the full lifecycle in a financial services environment, including BAU, change and delivery. The Company: Global leader in the Wealth and Financial Management arena is seeking an experienced Applications Engineer to work hybrid (1 to 2 days per week) at their London City HQ or their Liverpool ...

London . Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiple DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

based in london. Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiply DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

service enhancements, small change requests, and ongoing improvements—coordinating activities, communicating clearly with stakeholders, and ensuring work is prioritised effectively. This position blends service management, customer engagement, operational oversight, and light project coordination. It suits someone who thrives in a fast-moving environment, communicates with clarity, and is always … looking for ways to elevate service quality. Applicant requirements: Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech Strong B2B relationship management experience, ideally in fintech or financial services Knowledge of ITIL and service level management (certification preferred) Experience supporting live customers ...

services for a mid-sized, multi-region user base. Focus on resolving incidents efficiently, maintaining system availability, and supporting business operations. Key Responsibilities Incident & Problem Management Own incidents and service requests through to resolution Troubleshoot complex technical issues across systems and applications Conduct root cause analysis and follow … support/service desk roles Strong troubleshooting skills Confident using Azure, Entra and Intune Familiarity with ITSM tools Understanding of IT service management processes Desirable: Experience in regulated environments Knowledge of cloud platforms, directory services, device management, and networking fundamentals Attributes Analytical and problem-solving mindset Strong ...

installera, underhålla och acceptera nya/uppdaterade komponenter för infrastruktur, digital arbetsplats och säkerhet. Granska incidenter och avvikelser mot SLA samt initiera förbättringsåtgärder (incident management). Utreda större driftavbrott och rekommendera åtgärder för att minska problem och stärka resiliens (problem management). Identifiera, bedöma och mitigera ...

users • Act as the first point of contact for trading-related application issues • Ensure minimal disruption to trading activities by resolving incidents quickly Incident & Problem Management • Monitor trading systems and proactively identify issues • Manage incidents in line with SLA/KPI targets • Perform root cause analysis and implement … lifecycle • Front office workflows • Experience supporting trading desks is highly desirable Soft Skills • Excellent communication skills (ability to interact with traders under pressure) • Strong problem-solving and analytical mindset • Ability to work in a high-pressure, real-time environment • Proactive and ownership-driven attitude ⸻ Education & Experience • Bachelor ...

effectively, utilising ServiceNow, which may include mini projects simultaneously Take ownership of assigned incidents/requests, resolving, or fulfilling to the end Customer Ticket management, providing clear and regular updates on progress of assigned tickets through to closure Provide solution(s)/work around(s) to incidents and problems … Ensure operational procedures are adhered to and, where appropriate offer recommendations for possible improvements/enhancements Knowledge management – Creation of simple knowledge articles and imparting knowledge to colleagues Carry out systems & performance monitoring Carry out trend analysis and problem management Establishing and maintaining excellent working relationships with ...

risks, service gaps and improvement opportunities Support monitoring, alerting and operational best practice Contribute to service reviews and technical planning Assist with incident and problem management activities Maintain accurate technical documentation Support service transitions into managed support Drive automation and continuous improvement initiatives Key requirements: Proven experience … skills Background in cloud and endpoint support at a senior level Hands on experience with Microsoft Intune, Entra ID and Azure Knowledge of endpoint management including Autopilot Experience with application deployment and packaging Solid networking fundamentals including VLANs, routing and secure access Familiarity with monitoring, automation and scripting (PowerShell ...

premium IT support experience, acting as the bridge between walk-up support, scheduled appointments, and wider IT operations. This role combines people leadership, service management, and hands-on technical oversight, ensuring the Tech Bar delivers fast, professional, and consistent support aligned to corporate standards and brand values. Responsibilities: Service … peak usage to proactively adjust staffing and processes. Maintain a high-quality, welcoming TechBar environment that reflects a professional, polished user experience. Team Management & Development Lead, coach, and support TechBar analysts, setting clear expectations and standards of service. Manage rotas, shift patterns, leave, and absence to ensure full operational ...

reduce meantime to resolution. Create and maintain clear documentation for L1/L2 teams; deliver enablement sessions as needed. Contribute to incident reviews and problem management, driving permanent fixes and automation for recurring issues. Participate in a limited weekend/on-call rotation (approximately 4–6 weekends … communicator capable of translating complex technical issues for diverse audiences. Demonstrated bias for action: resolve incidents while building long-term fixes and automations. Strong problem-solving: identify edge cases, add validations, and anticipate failure modes. Experience with SDLC and support tooling: GitLab, incident management, JIRA, and standard ticket ...

have a strong technical breadth, with the ability to troubleshoot across networks, databases, infrastructure, and applications. This is an active role in Serious Incident Management, Change and Enhancement delivery and Problem Management, often coordination with cross-functional teams and external partners. Previous experience working in the Insurance ...

reduce meantime to resolution. Create and maintain clear documentation for L1/L2 teams; deliver enablement sessions as needed. Contribute to incident reviews and problem management, driving permanent fixes and automation for recurring issues. Participate in a limited weekend/on-call rotation (approximately 4–6 weekends … communicator capable of translating complex technical issues for diverse audiences. Demonstrated bias for action: resolve incidents while building long-term fixes and automations. Strong problem-solving: identify edge cases, add validations, and anticipate failure modes. Experience with SDLC and support tooling: GitLab, incident management, JIRA, and standard ticket ...