16 of 16 Problem Management Jobs in London

Incident & Problem Manager** Duration: 6 Months Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking an experienced and governance-focused Incident and Problem Manager to oversee … effective management of IT incidents and problems across the organisation's technology landscape. In this critical role, you will ensure that incidents, including major incidents, are resolved promptly to minimise business disruption and that underlying problems are identified, analysed, and addressed to prevent recurrence. You will provide strategic ...

Incident & Problem Analyst** Duration: 6 Months Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking a highly organised and analytical Incident and Problem Analyst to support … effective management of IT incidents and problems across the organisation's technology landscape. You will also play a key role in continuous improvement initiatives, helping to strengthen operational resilience and safeguard critical business services by applying best practices and supporting governance activities across the technology estate. Key Responsibilities: Monitor ...

Title: Incident & Problem Analyst Duration: 6 months (with possibility for extension) Location: London/Hybrid (3 days on-site) Rate: £419 PWD Via Umbrella We are looking for a highly organised and analytical Incident & Problem Analyst to support the effective management of IT incidents and problems across … resolved promptly to minimize business disruption, while underlying problems are accurately identified, analysed, and addressed to prevent recurrence. You will contribute to incident and problem management processes , ensuring adherence to governance standards and compliance with regulatory and operational resilience frameworks, including DORA . You will also play ...

client events. Strong team player with the ability to foster collaboration and positive working relationships Essential Technical Skills: Extensive experience using IT Service Management (ITSM) or ticketing software to log, track, and manage incidents and requests in line with ITIL best practices. Familiarity with ITIL frameworks for service delivery … support, including incident management, request fulfillment, problem management, and knowledge management. Proven ability to multitask, manage competing priorities effectively, and remain calm and composed under pressure, particularly in fast-paced, high-demand environments. Strong knowledge and troubleshooting skills for Microsoft Windows 10 and 11 desktop operating systems ...

Location: London | Hybrid: 4 days per week | Type: Permanent Salary: Competitive with excellent bonus and benefits McCabe & Barton are partnering with a leading investment management client in London to appoint a highly skilled Senior Infrastructure Engineer. This pivotal role requires a confident, service-oriented professional to deliver exceptional technical … support, with a strong emphasis on VIP and C-suite service delivery. The ideal candidate combines deep technical knowledge with outstanding communication and relationship management skills. Key Responsibilities VIP & Executive Support: Deliver white-glove IT support to executive stakeholders, handling sensitive issues with discretion, urgency, and professionalism. Desktop ...

support day-to-day activities for this Global Legal Company. IT Infrastructure Co-Ordinator experience to include: Experience in coordination across Change, Incident and Problem management – ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum … Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing actions and standing in for them when required Rasing and following up Escalations Stakeholder Management Experience working within a Global Environment IT Infrastructure Co-Ordinator knowledge Whilst this role is focused on the day-to-day support ...

Desktop Support Technician include: Deskside Technical Support: Providing face-to-face technical support to end users and resolving IT issues efficiently Incident and Request Management: Logging, categorising, and managing incidents and service requests through the service management system Desktop Troubleshooting: Diagnosing and resolving issues related to Microsoft desktop … party vendors where required Client Engagement: Maintaining a visible on-site presence and acting as a professional ambassador for the onsite support service Ticket Management: Managing your call queue effectively, prioritising workload, and ensuring SLA adherence Customer Communication: Providing regular updates to users using appropriate communication channels Documentation Quality ...

Overview We are seeking an experienced Identity Lead to join the team. This role offers the opportunity to shape the strategic direction of Identity Management and associated toolsets while ensuring service health and driving continuous improvement.You will work primarily with Microsoft Active Directory (on-premises and Azure AD), managing … technical direction through workshops and coaching sessions. Create and maintain clear technical documentation for peers and less experienced staff. Manage and maintain Identity Management platforms, ensuring availability, performance, and security. Provide guidance balancing technical facts against business risks for incident resolution and project decisions. Drive proactive improvements in processes ...

months initial Location - London (Twice a week on site) Additional ServiceNow developer resource to complement in-house developer to assist with the Hardware Asset Management and Software Asset Management projects. What you'll do over the duration: Complete the configuration of: the CMDB Health Dashboards the default views … outstanding User Stories for Governance and Compliance, including the new service transition workflow Work on integration with the ITSM applications, including Incident and Problem Management, Change Enablement and Request Fulfilment Strengths and Experience ServiceNow Primarily significant experience of implementing CMDBs Experience with CSDM Hardware and Software Asset Management ...

security compliance. * Drive adoption of M365 tools and features to enhance collaboration and productivity. * Support digital transformation initiatives aligned with business goals. * License management of the Microsoft platform and services * Develop and maintain documentation, user guides, and training materials. * Ensure compliance with internal security and data governance standards. * Manage … Strong knowledge of EntraID, Azure, Teams, and Intune. * Experience with PowerShell scripting and M365 security/compliance tools. * Familiarity with ITIL practices and service management tools (e.g., ServiceNow). * Broad expertise in on-premise and cloud-based infrastructure and security technologies. * Understanding of cloud governance frameworks, including IAM, encryption ...

Leaders and support day-to-day activities for this Global Legal Company. Service Analyst experience to include: Experience in coordination across Change, Incident and Problem management – ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum … Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing actions and standing in for them when required Raising and following up Escalations Stakeholder Management Experience working within a Global Environment Please note that the Service Analyst is an immediate start, but you will need to go through some ...

networks. Network Monitoring & Troubleshooting – Utilize SolarWinds NPM & NTA, Cisco Prime , and other tools to proactively identify and resolve issues. Incident & Problem Management – Respond to network-related incidents, analyse root causes, and implement solutions. Firewall & Security Management – Work with Fortinet, Palo Alto (Panorama), and Cisco firewalls to maintain … security posture. Change Management – Follow best practices to implement network changes safely and efficiently. Network Engineer Skills & Experience: Hands-on experience with Cisco networking (routing & switching), firewalls, and WAN technologies. Experience with network monitoring tools like SolarWinds NPM/NTA and Cisco Prime. Knowledge of Fortinet, Aruba, HPE, Palo ...

Leaders and support day-to-day activities for this Global Legal Company. Service Analyst experience to include: Experience in coordination across Change, Incident and Problem management idea... ...

specialist with JD Edwards Manufacturing and shop floor Management expertise having more than 3 years of JDE experience Hands on experience in production support for JDE Shop floor WO process PDM MRP Forecasting and Manufacturing accounting modules Expertise in JDE Configurator Manufacturing accounting MRP Forecasting and planning Working experience … Edwards Service billing and contract module Candidate with domain experience in factory production operations and production line is preferable Sound expertise in incident problem management for JDE production L1 L2 support Working experience on JDE object development minor and major JDE enhancement Exposure to implementation tasks such ...

Fundamental certificates like AZ104/SC100/M100 etc As a 1st Line IT Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services … effective problem management. 1st Line IT Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm)Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave ...

with senior stakeholders and acting as the primary IT escalation point. Oversee IT Service Desk and Desktop Support teams, ensuring effective incident, request, and problem management. Drive training, development, and performance of service and support teams to maintain high technical and customer service standards. Define, own, and govern major … incident management processes, including RCA governance and continuous improvement actions. Own change management policy, CAB governance, and service communications for planned and unplanned changes. Develop and maintain meaningful service level metrics, KPIs, and management reporting for senior leadership. Own service delivery standards for modern workplace and office ...