1 to 25 of 41 Problem Management Jobs in London

Senior Problem Manager - SC Cleared The Senior Problem Manager is a role within the IT Service Management department, reporting into the Head of Service Insight and Improvement. They are accountable for the overall quality and execution of the Problem Management process, to reduce the likelihood … incidents by supporting Product Teams to identify underlying causes of persistent or repeat and potential incidents and managing workarounds and known errors. The Senior Problem Manager will have line management responsibilities, including: Oversight of direct reports and line management duties throughout their team. Managing team prioritisation ...

Change, Release & Problem Manager London/Hybrid Paying between £70,000-£80,000 + Benefits A leading engineering and construction business is looking for an experienced Change, Release & Problem Manager to join its growing IT team. This is a fantastic opportunity to take ownership of IT change governance … release planning, and problem management across a complex technology environment. You'll play a key role in improving service stability, reducing operational risk, and ensuring technology changes are delivered successfully with minimal business disruption. You'll be responsible for managing and continuously improving the organisation's Change, Release ...

organisation’s infrastructure and applications by proactively identifying, assessing, and remediating security vulnerabilities* Accountable for defining, leading and governing the Change and Release Management strategy across the enterprise translating business strategy into technological action by ensuring digital transformation efforts are stable* Accountable of leading the strategic direction of Incident … Problem and Event Management to maintain operational resilience* Provide leadership and insight on future tooling, technologies, promoting adoption of these within regions to support the ongoing modernisation of the Technology Resilience and Production Operations enterprise function* Own and manage cost and feasibility while planning and delivering Technology Resilience ...

with software configuration, and ensure incidents are managed through to successful resolution. You'll gain exposure to enterprise networking technologies, authentication systems and infrastructure management while helping customers maximise the value of our software. Key Responsibilities Provide technical support for enterprise software applications. Diagnose, troubleshoot and resolve customer issues … within agreed service levels. Record, prioritise and manage support requests through the service management platform. Escalate complex technical issues to Engineering and Development teams where required. Assist customers with software configuration, deployment and ongoing optimisation. Support integrations with authentication technologies including Active Directory, LDAP, SAML and Single Sign-On. ...

Wolviston Management Services are proud to be supporting our client in the recruitment of a Desktop Support Analyst on a 12-month fixed-term contract, with the potential for extension. Job Overview The Commercial Desktop Support Analyst provides business-critical desktop support for Commercial traders, schedulers, and operations teams … through closure while coordinating with infrastructure, network, security, application, and vendor teams. Endpoint lifecycle support: Support workstation builds, operating system upgrades, software deployment, image management, patching, endpoint security, encryption, and hardware refresh activities. Continuous improvement: Identify recurring issues, document fixes, improve knowledge articles, automate repeatable tasks where practical ...

technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised … deliver to written requirements Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Communicates professionally and effectively, through verbal and non-verbal methods with business ...

through a period of genuine transformation. What you'll be doing: Own and execute the Technology Resilience and Production Operations strategy, including Incident, Problem, Event and Change Management, driving automation and an agile approach to improve stability, security and speed at scale Build and govern an internationalised Centre … Business Continuity Plans Lead major incident response and postmortem/root cause processes, driving a culture that reduces repeat incidents and strengthens proactive problem management Own the Change Advisory Board and release orchestration strategy, ensuring changes are authorised, risk-assessed and compliant across complex deployment pipelines Manage budget ...

through a period of genuine transformation. What you'll be doing: Own and execute the Technology Resilience and Production Operations strategy, including Incident, Problem, Event and Change Management, driving automation and an agile approach to improve stability, security and speed at scale Build and govern an internationalised Centre … Business Continuity Plans Lead major incident response and postmortem/root cause processes, driving a culture that reduces repeat incidents and strengthens proactive problem management Own the Change Advisory Board and release orchestration strategy, ensuring changes are authorised, risk-assessed and compliant across complex deployment pipelines Manage budget ...

strategy, modernise current collaboration tools and to enhance the employee experience of the working environment* The role holder will lead the strategic direction, implementation, management and support of these critical digital workplace products to optimise solutions including the performance and associated costs whilst ensuring reliable and secure digital workplace … Investment* Ensure relationships with EMEA Technology functions and business clients are actively managed to fully deliver to business requirements**Operational Excellence, Platform and Product Management and Governance**Operations* Owns the design, development, and day-to-day operation of digital workplace technologies, including Modern Workplace (Teams, SharePoint, OneDrive), VDI (Citrix ...

platforms and CI/CD pipelines to ensure secure, automated and frequent software delivery, enhancing developer velocity and operational efficiency* Accountable for providing environment management and control. Own and govern the lifecycle, stability, and compliance of all non-production and production technology environments, ensuring controlled, secure, and optimised usage … business demand, risk standards, and platform strategy* Define and enforce environment strategy, implement strict access control and segregation policies ensuring environment readiness with release management timeline* Provide leadership and insight on future Platform Engineering and Product technologies and adoption of these across multiple regions and business lines to support ...

department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activity* Provide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failure* Educate … with industry and company standards* Work in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk-based decisions by providing ...

complex technical issues while helping shape the future direction of operational communications at Heathrow. This role combines advanced engineering expertise with operational leadership, supplier management, service transition and stakeholder engagement. You'll work closely with customers, project teams, equipment manufacturers and engineering partners to ensure services remain resilient, supportable … antenna testing, VSWR and Distance‐to‐Fault (DTF) measurements, system optimization and coverage validation. Support infrastructure upgrades, equipment commissioning, lifecycle replacement programs and configuration management activities. Maintain accurate technical documentation, engineering standards, configuration records and operational procedures. Operational Governance & Service Improvement Lead Problem Management investigations, Root Cause ...

including: ITSM, CSM, ITAM, ITOM, IRM, CMDB. Implementing ServiceNow modules, configuration, administration + support of core ServiceNow platform. ServiceNow platform design, development, implementation, Incident Management, Service Requests, Problem Management, Change Management, Configuration Management + new releases. ServiceNow Glide Objects including: GlideRecords, GlideSystem, GlideAggregate + GlideAjax. … System integration experience using Web Services + web-based technologies including: XML, HTML, AJAX, CSS, HTTP, REST, SOAP, Agile/Scrum approaches. ITIL Service Management certification advantageous (ITIL v3 certification). ...

modes), Environment ActiveGate installation, and OpenTelemetry (OTEL) collector/agent deployment and configuration. Design and configure dashboards (standard and custom), alerting profiles/segments, problem notifications and workflows, tagging, process (OS service) monitoring, synthetic monitors and SLOs. Implement Dynatrace log management and custom event modelling: log buckets … derived from logs. Build automation and integrations using the Dynatrace API and Dynatrace Workflows, including integration with ITSM tooling (ideally ServiceNow) for incident and problem management. Act as the technical lead on client engagements: run kickoffs and requirement-gathering workshops, manage the technical relationship with customer stakeholders, and provide ...

modes), Environment ActiveGate installation, and OpenTelemetry (OTEL) collector/agent deployment and configuration. Design and configure dashboards (standard and custom), alerting profiles/segments, problem notifications and workflows, tagging, process (OS service) monitoring, synthetic monitors and SLOs. Implement Dynatrace log management and custom event modelling: log buckets … derived from logs. Build automation and integrations using the Dynatrace API and Dynatrace Workflows, including integration with ITSM tooling (ideally ServiceNow) for incident and problem management. Act as the technical lead on client engagements: run kickoffs and requirement-gathering workshops, manage the technical relationship with customer stakeholders, and provide ...

fully supported. Lead application upgrades, enhancements and release planning. Drive continual service improvement initiatives. Manage incidents, problems and root cause analysis. Support change management and application governance. Produce documentation, service reporting and application roadmaps. Work closely with infrastructure, security and project teams. Ensure software licensing and supplier contracts remain … Contribute towards wider digital transformation initiatives. What We're Looking For We're interested in individuals who combine strong technical understanding with excellent stakeholder management skills. You'll ideally bring experience across several of the following: Application Management or Software/Application Support leadership Enterprise application ownership Supplier ...

leaders and staff. Actively delivers the roll-out and embedding of Data Foundation initiatives in support of key business programs. Coordinates the change management, incident management, and problem management processes. Presents reports and findings to key stakeholders and acts as the subject matter expert on Data ...

leaders and staff. Actively delivers the roll-out and embedding of Data Foundation initiatives in support of key business programs. Coordinates the change management, incident management, and problem management processes. Presents reports and findings to key stakeholders and acts as the subject matter expert on Data ...

core infrastructure, including data centres, LAN/WAN, Wi-Fi, and server environments Define, implement, and enforce robust SOPs for backups, disaster recovery, patch management, and hardware lifecycle Ensure reliable connectivity between legacy core systems and modern application platforms Oversee internal security monitoring and collaborate with external security partners …/MDR) Lead incident and problem management activities, including root cause analysis and service restoration Leadership & Vendor Management Lead, mentor, and develop a high-performing infrastructure and network team Act as the primary point of contact for ISPs, vendors, and Managed Service Providers Manage infrastructure budgets, including ...

Provide guidance on best Practice for Azure based infrastructure Project Support ie communication plan/scheduling activities Provide an escalation path for administrators Incident management and problem management to include reporting function Update and create the standard operating procedure Ensure that system meeting existing regulations and eDiscovery … requirements Your responsibilities: Managing messaging services Produce technical road maps for Messaging Services Management of service level reporting Provide input to management to help assess future direction of product and services Interface between management, business, 3rd parties and support personnel. Your Profile Essential skills/knowledge/ ...

Senior Problem Manager - SC Cleared The Senior Problem Manager is a role within the IT Service Management department, reporting into the Head of Service Insight and Improvement. They are accountable for the overall quality and execution of the Problem Management process, to reduce the likelihood ...

automation across infrastructure deployments. Work closely with development teams to enable self-service infrastructure. Champion cloud security, governance and best practice. Support networking, identity management and hybrid cloud connectivity. Lead technical investigations, problem management and root cause analysis. Contribute to architecture decisions, technical standards and continuous improvement. … Knowledge of container technologies such as Docker and Kubernetes/EKS. Experience managing Windows Server and Linux environments. Good understanding of cloud security, identity management and compliance. Experience with monitoring, logging and observability platforms. Strong troubleshooting and performance optimisation skills. Comfortable working within Agile, DevOps and multidisciplinary delivery teams. ...

logged and updated throughout their lifecycle. Collaborate with infrastructure teams and third-party suppliers to resolve incidents quickly. Identify recurring issues and contribute to problem management and service improvements. Create and maintain knowledge base articles and technical documentation. What we're looking for in the IT Support Engineer … account administration and Joiner, Mover, Leaver processes. Mobile device support (iOS and Android). Teams telephony, printers and other end-user technologies. IT Service Management (ITSM) tools and working within SLA-driven service desks. Troubleshooting technical issues with strong analytical and problem-solving skills. You'll also have ...

next stage of their career. Key Responsibilities Act as the primary escalation point for complex and high-impact incidents across managed services Lead Problem Management and Major Incident investigations, including root cause analysis (RCA) and preventative recommendations Resolve advanced Incidents, Problems, and non-standard Requests within ConnectWise Manage … improvement opportunities before they become incidents Feed recommendations into Continual Service Improvement (CSI) initiatives and service roadmaps Work closely with Service Delivery and Account Management teams to ensure audit outcomes lead to real-world improvements Act as a technical escalation for customers during high-severity incidents or complex investigations ...

Change, Release & Problem Manager London/Hybrid Paying between £70,000-£80,000 + Benefits A leading engineering and construction business is looking for an experienced Change, Release & Problem Manager to join its growing IT team. This is a fantastic opportunity to take ownership of IT change governance … release planning, and problem management across a complex technology environment click apply for full job details ...