22 of 22 Problem Management Jobs in London

full range of benefits we offer please see our Moorfields benefits document. Job description Job responsibilities Skills needed for this role Customer service management Maintain a high level of customer service and have the confidence to deal with complex complaints, or difficult cases covering case management, incident management, IT asset management, and service request fulfilment Use empathy to satisfy customer demands Use customer-focused metrics to achieve a satisfying outcome Financial management Personal duty of care in relation to IT equipment, resources and authoriser for small payments Ownership and initiative Own an issue until ...

global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Profile Summary We are seeking an experienced PAM (Privileged Access Management) Engineer to join our Cyber Security team. The role will focus on the development, operating and continuously improving PAM capabilities across a Mizuho entities. … successful candidate will provide hands-on technical ownership of privileged access controls, account onboarding, credential management, session monitoring, automation and platform resilience, while working closely with infrastructure, identity, application, database, audit and security teams. Duties and Responsibilities Develop, administer and support the Privileged Access Management platform. Manage ...

implementation, deployment and ongoing operation of Cisco Cloud Collaboration technologies . Provide technical support across Voice, Video and WebEx platforms. Participate in Incident Management, Problem Management and Change Management activities. Design and document technical solutions, project specifications and infrastructure requirements. Develop and drive proofs of concept … troubleshoot end-to-end Voice, Video and WebEx architectures/topologies . Experience with infrastructure implementation, deployment, troubleshooting and maintenance. Strong analytical and problem-solving skills. Experience working within Incident, Problem and Change Management processes. Desirable Skills and Experience Experience with Microsoft Teams . Knowledge of Microsoft ...

implementation, deployment and ongoing operation of Cisco Cloud Collaboration technologies . Provide technical support across Voice, Video and WebEx platforms. Participate in Incident Management, Problem Management and Change Management activities. Design and document technical solutions, project specifications and infrastructure requirements. Develop and drive proofs of concept … troubleshoot end-to-end Voice, Video and WebEx architectures/topologies . Experience with infrastructure implementation, deployment, troubleshooting and maintenance. Strong analytical and problem-solving skills. Experience working within Incident, Problem and Change Management processes. Desirable Skills and Experience Experience with Microsoft Teams . Knowledge of Microsoft ...

implementation, deployment and ongoing operation of Cisco Cloud Collaboration technologies . Provide technical support across Voice, Video and WebEx platforms. Participate in Incident Management, Problem Management and Change Management activities. Design and document technical solutions, project specifications and infrastructure requirements. Develop and drive proofs of concept … troubleshoot end-to-end Voice, Video and WebEx architectures/topologies . Experience with infrastructure implementation, deployment, troubleshooting and maintenance. Strong analytical and problem-solving skills. Experience working within Incident, Problem and Change Management processes. Desirable Skills and Experience Experience with Microsoft Teams . Knowledge of Microsoft ...

Excellence & Risk Owning the operational performance of ERP Services and ensuring critical services are appropriately monitored and supported. Establishing effective approaches to observability, incident management, problem management, change management and operational readiness. Ensuring recurring incidents and operational problems are investigated to their underlying causes and addressed ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling … will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working across organisational boundaries, you will collaborate with operational teams, asset managers, engineering specialists, suppliers, maintainers and service providers to maximise the value ...

response and resolution times, SLA compliance and customer satisfaction, identifying areas for improvement. Maintaining strong working relationships with clients, ensuring clear communication, effective issue management and a customer-focused approach. Overseeing incident management, problem management and change processes, ensuring recurring issues are identified, investigated and addressed … user experience. Supporting the onboarding of new clients, users and services, ensuring appropriate support processes and procedures are in place. Working closely with senior management and technical teams to support service improvement initiatives and maintain high standards of IT service delivery. The ideal candidate will have previous experience ...

response and resolution times, SLA compliance and customer satisfaction, identifying areas for improvement. Maintaining strong working relationships with clients, ensuring clear communication, effective issue management and a customer-focused approach. Overseeing incident management, problem management and change processes, ensuring recurring issues are identified, investigated and addressed … user experience. Supporting the onboarding of new clients, users and services, ensuring appropriate support processes and procedures are in place. Working closely with senior management and technical teams to support service improvement initiatives and maintain high standards of IT service delivery. The ideal candidate will have previous experience ...

consuming teams rather than becoming additional layers of complexity. Setting appropriate expectations for reliability, performance, scalability, security and service availability. Establishing effective lifecycle management for shared platforms and services. Identifying opportunities for standardisation, consolidation and reuse. Ensuring teams have clear guidance on when to use shared services and when … risks, trade-offs and technical constraints. Operational Excellence & Reliability Owning the operational performance of shared integration services. Establishing appropriate approaches to monitoring, observability, incident management, problem management and operational readiness. Ensuring critical integrations have clear ownership, appropriate resilience and effective recovery mechanisms. Leading the response to significant ...

Kibana GitLab Source Control DevOps & Automation Jenkins Groovy CI/CD pipeline design and implementation Infrastructure as Code Platform observability and monitoring Performance management and troubleshooting Service Management & Operational Support Live service management Incident, change and problem management ServiceNow (SNOW) Production support within 24x7 operational … secure environments. Knowledge of intelligence or law-enforcement platforms. Support and troubleshooting of analytical platforms such as SOLAR, MAT or equivalent capabilities. Stakeholder Management Excellent communication skills. Ability to engage effectively with senior business and technical stakeholders. Experience working within government, policing, national security or highly regulated environments. ...

Role You'll play a key role in supporting and improving the firm's end-user computing environment, working across desktop engineering, endpoint management, virtual desktop technologies and workplace support services. Responsibilities will include: Providing hands-on EUC, Desktop and TechBar support Troubleshooting complex Windows, hardware and software issues … Supporting enterprise endpoint management technologies, including SCCM and modern management platforms Managing device builds, imaging, deployments and endpoint configuration Supporting Citrix and virtual desktop environments Investigating recurring incidents and identifying root causes Working with infrastructure and engineering teams to deliver permanent solutions Driving continuous service improvement initiatives Identifying ...

supporting both corporate and personal iOS, Windows, and macOS devices. This role will drive the development of secure access solutions, work closely with Product Management on backlog refinement and prioritisation, and ensure an optimal balance between security, scalability, and user experience. 2. Key Responsibilities Design, develop, and enhance … platform enhancements and work with vendors to improve product capabilities. Provide technical leadership for ZTNA engineering initiatives and roadmap delivery. Manage complex technical issues, problem management activities, and L3 support escalations. Build and maintain technical documentation, including solution designs, release notes, testing documentation, and operational procedures. Collaborate with ...

Entra ID Support identity and access in Entra ID – MFA, self-service password reset and Conditional Access issues – working with Information Security Endpoint management (Intune, Autopilot, Apple): Manage the Windows and Apple device lifecycle through Microsoft Intune – Windows Autopilot and Apple Business Manager enrolment, configuration, compliance, apps, patching … before colleagues are affected Keep asset records accurate, and contribute to global build standards with the Intune & EUC Product Owner Continuous improvement and knowledge management: Find the cause of repeat issues and fix them for good, contributing to Problem Management and improvement sprints Shift work left: write ...

driving reliability, performance, and operational excellence across Ricoh's hybrid cloud and on-prem environments. You will help shape SRE practices, support incident and problem management, embed automation, and ensure infrastructure operations meet the highest security and compliance standards, including ISO 27001. This is a hands-on technical … knowledge of Azure and on-prem infrastructure (IaaS, PaaS, networking, identity, storage) Hands-on experience with infrastructure-as-code (Terraform, ARM/Bicep), configuration management (Ansible, PowerShell DSC), and CI/CD tooling (Azure DevOps, GitHub Actions) Experience with monitoring and observability stacks Solid understanding of OS fundamentals (Windows ...

operational stability of software applications and systems Own the US perimeter, proxy, and SSE/SASE engineering roadmap and execution, including intake, prioritization, dependency management, delivery governance, and stakeholder alignment across cybersecurity, network services, operations, and application and platform teams. Define and operationalize standards, reference architectures, and reusable engineering … risk reduction and resilience outcomes. Drive operational excellence at scale for perimeter, proxy, and SSE services in the US, including incident, change, and problem management rigor, observability and resiliency validation practices, automation to improve repeatability and evidence quality, reduction of client and partner impact, and execution of Technology ...

operational stability of software applications and systems Own the US perimeter, proxy, and SSE/SASE engineering roadmap and execution, including intake, prioritization, dependency management, delivery governance, and stakeholder alignment across cybersecurity, network services, operations, and application and platform teams. Define and operationalize standards, reference architectures, and reusable engineering … risk reduction and resilience outcomes. Drive operational excellence at scale for perimeter, proxy, and SSE services in the US, including incident, change, and problem management rigor, observability and resiliency validation practices, automation to improve repeatability and evidence quality, reduction of client and partner impact, and execution of Technology ...

role We are looking for a highly organised and proactive Service Transition Manager to join our Service Management team within the Digital, Data and Technology (DDaT) department at Natural Resources Wales (NRW) This pivotal role will lead the end-to-end transition of digital projects into live operational services … ensuring that all activities align with NRW's corporate project management methodologies and standards. You will play a critical part in ensuring that new or enhanced digital services are delivered smoothly, effectively, and with long-term sustainability in mind. As Service Transition Manager, you will work closely with project ...

Bring: Strong hands-on Oracle Solaris 10 and 11 experience Solaris Zones, ZFS, SMF, Solaris networking and boot prompts OS troubleshooting, performance tuning, patch management and system security Experience supporting enterprise production environments ITIL processes: incident, change and problem management Shell Scripting (KSH/Bash) (advantageous) Legacy ...

Solaris Zones, ZFS, SMF, networking and boot prompts. Operating system troubleshooting, performance tuning and patch management. Enterprise production support and ITIL Incident, Change and Problem Management. KSH/Bash shell scripting is advantageous. This contract offers the opportunity to apply specialist Solaris expertise within an enterprise infrastructure environment. ...

pipeline design, implementation and support. - Docker and containerised platforms. - Linux administration. - Platform engineering and infrastructure ownership. - Technical governance, assurance and engineering standards. - Live service management and 24/7 operational support. - Incident, change and problem management. - Leadership of engineering and cross-functional teams. - Major incident management experience. ...

Oracle Solaris 10 & 11. * Expertise in Solaris Zones, ZFS, SMF, and Solaris networking and boot prompts * Good knowledge of OS troubleshooting, performance tuning, patch management, and system security. * Experience supporting enterprise production environments. * Knowledge of Shell Scripting (KSH/Bash) will be advantageous. * Familiarity with ITIL processes including Incident … Change, and Problem Management. Desirable skills/knowledge/experience: * Experience supporting Legacy infrastructure environments. * Exposure to storage technologies, backup solutions, and virtualization platforms. This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your ...