25 of 25 Problem Management Jobs in London

with internal teams and third-party partners where required. Maintain clear communication with stakeholders regarding incident status, progress and expected resolution timelines. Contribute to problem management by proactively identifying recurring issues and implementing preventative measures. Support release and deployment activities, ensuring changes are fully tested and validated before … senior or lead developer capacity. Subject matter expertise in one or more Oracle Fusion modules, particularly HR-focused areas such as: Employee Records Absence Management Recruitment Learning Performance Management Self Service HR Payroll and Time & Labour Experience managing or coordinating workloads within a technical support or development team. ...

permanent basis. IT Service Delivery Manager/IT Service Desk Manager Responsibilities and Duties: * Manage the Service Desk team using the Service Management toolset and provide accurate reporting on performance. * Lead, coach and develop the Service Desk team, fostering accountability, professional growth and a culture of continuous improvement. … structured and analytical approach to problem solving, ensuring efficient IT service desk operations through methodical troubleshooting, process optimisation, and implementation of best practices. * Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management ...

Role This role focuses on managing and supporting enterprise-level device management platforms, with a strong emphasis on Microsoft Endpoint Configuration Manager (MECM/SCCM). The position requires hands-on expertise in deploying, updating, and maintaining Windows operating system images and ensuring smooth device lifecycle management across … rings. The role also involves troubleshooting client/server issues related to MECM, managing Group Policy configurations, and contributing to infrastructure design, maintenance, and problem management processes. Overall, this role is suited for someone with strong technical depth in MECM/SCCM, solid understanding of enterprise Windows environments ...

Strong engineering background with the ability to drive automation and reduce manual toil through code, tooling, and process redesign. Deep knowledge of incident response, problem management, root cause analysis, and operational resilience practices in mission critical environments. Strong stakeholder management skills, able to influence technology and business … metrics with user experience and business objectives. Toil Reduction & Automation : Identify and eliminate operational toil through automation, enhancing engineering practises and operational tooling. Incident & Problem Management : Strengthen incident response frameworks and improve production outcomes through effective root cause analysis and preventive engineering. Observability & Tooling : Establish observability standards ...

engineer will lead cross‐functional triage, perform deep root‐cause analysis, guide platform stability initiatives, and mentor Level‐2 engineers. Key Responsibilities Incident & Problem Management (Genesys Cloud CX & UCCE) Act as L3 escalation for all high‐severity P1/P2 contact center incidents across Genesys Cloud … eliminate repeat incidents through structural corrective actions. Author executive‐ready RCA documents including business impact, preventive actions, and long‐term remediation plans. Drive problem management, corrective action tracking, and service stabilization initiatives. Voice, Media & Network Engineering Own advanced troubleshooting of SIP signaling, call setup, and session negotiation (Genesys ...

Head of SAP COE One of our largest Logistics & Transportation management clients are actively seeking a Head of SAP Centre of Excellence to require delivering the ongoing development of technology systems that support complex, high-volume operational environments across multiple UK sites. You will be responsible for keeping applications … running, major incident management, problem management & project delivery of new systems. You will be heavily involved in strategy design for SAP Upgrades and New SAP Implementations across the organisation reporting directly into the Head of IT delivery solution having a massive influence on the early phases ...

London . Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiple DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

based in london. Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiply DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

London . Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiply DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLAs. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

Application Support Analyst L1/L2 (SaaS) Location: London - 1 day a week (but should be available when needed) The Role Manufacturing Data Management project for a global FMCG client as a Platform architect. Your Responsibilities (Up to 10, Avoid repetition) 1. L1/L2 Application Support Provide … first point of contact for MES incidents, alarms, and service requests Perform incident triage, analysis, resolution, or escalation within agreed SLAs 2. Incident & Problem Management Log, manage, and resolve incidents using Pulse Support deviation, investigation, and root cause analysis activities where required Coordinate with PAS-X vendor ...

effectiveness and efficiency of ITIL processes Identify, record and manage all service vulnerabilities which impact or may impact the Customer Review existing IT Service Management processes, particularly Problem Management, present recommendations for service improvements and manage the changes associated with the recommendations agreed for implementation What ...

hiring a seasoned VP-Level Major Incident Manager to lead end-to-end management of high-severity technology incidents across a complex, regulated environment. You will command incidents from detection through restoration, ensure crisp executive communications, drive cross-technology recovery, and influence decisions that directly impact operational stability. What … operations teams; remove blockers and manage dependencies Maintain operational discipline by tracking timelines, actions, risks, and decisions; provide real-time updates to senior management Manage senior stakeholders across Technology and Business: set expectations, manage impact narratives, and escalate decisively Perform risk and impact analyses, rapidly assessing the wider implications ...

wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident management, service governance, and operational excellence, helping to deliver a seamless technology experience across the organisation. What you'll do: Lead incident and problem management, driving effective technical response and resolution. Manage SLAs, service performance dashboards, and continuous improvement initiatives. Oversee cyber security incident response and vulnerability remediation. Coordinate service desk triage and out-of-hours support coverage. Partner with key stakeholders across Product, Engineering, and Compliance to support audit readiness ...

seeking an experienced Identity and Authentication Manager to join the team. This role offers the opportunity to shape the strategic direction of Identity Management and associated toolsets while ensuring service health and driving continuous improvement. You will work primarily with Microsoft Active Directory (on-premises and Azure AD), managing … technical direction through workshops and coaching sessions. Create and maintain clear technical documentation for peers and less experienced staff. Manage and maintain Identity Management platforms, ensuring availability, performance, and security. Provide guidance balancing technical facts against business risks for incident resolution and project decisions. Drive proactive improvements in processes ...

manage and optimise the M365 collaboration and productivity suite, working within an agile, pod-based team. Providing comprehensive support, conducting incident, change and problem management and managing policy compliance, you'll act as an escalation point, offering oversight and guidance to 1st and 2nd line teams. With excellent … analytical, problem solving, stakeholder engagement and communication skills, you'll also serve as the primary liaison between the technical team and business stakeholders, building relationships, communicating changes and managing expectations. You'll need certification in one of the following or equivalent experience: Microsoft Dynamics 365 Customer Service Functional Consultant ...

Linux infrastructure operations. Monitor systems, resolve incidents, and perform root cause analysis. Support patching, upgrades, certificate renewals, and maintenance. Follow ITIL processes (Incident, Change, Problem Management). Maintain documentation, runbooks, and knowledge articles. Automation & AI Automate manual processes using Ansible, Scripting, and AWS services . Implement AI-driven … first culture and measure operational improvements. Monitoring & Security Monitor systems using Datadog and AWS CloudWatch . Manage SSL certificate life cycle . Perform patch management (RedHat Satellite/Ansible). Support security, vulnerability remediation, and compliance. Required Skills Experience in BAU/Cloud Operations/IT Operations roles. Strong ...

many more ... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Join our Service Management Team at L&Q: We're entering the next phase of our service maturity journey - and we're looking for a Service Operations Manager … wants to help shape it. This is a pivotal leadership role within our Service Management Senior Leadership Team, reporting into the Head of Service management. It is responsible for leading and evolving our First Line Support (Service Desk) and Identity & Access Management (IAM) functions. You'll play ...

With Our client is a global financial services firm that manages wealth, navigates complex markets, and designs strategic financial objectives. The firm provides risk management solutions across a variety of sectors, emphasizing long-term relationships, and innovative approaches to financial challenges. What you'll do: Lead and command major … decisively. Perform rapid risk and impact assessments (business, security, regulatory, data, downstream and reputational) and drive timely mitigation, escalation and communications. Support Change and Problem Management as required, including post-incident engagement and change risk management. Provide concise handovers of active incidents, summarizing actions, impact, and risk ...

technical product owner and subject matter expert for the firm’s Azure integrations. You will work with other applications, such as the Master Data Management system, as needed. KEY RESPONSIBILITIES//Application Management and Development Manage the configuration, deployment and ongoing support of Azure integrations. Develop, test … improve user experience. Manage vendor relationships, including coordinating support cases, overseeing service levels, and negotiating enhancements or customisations. Work closely with the internal Problem Management team. Cybersecurity and Risk Ensure applications comply with internal and external security policies and best practices. Implement controls to safeguard application data, access ...

/Azure) Strong focus on network security and infrastructure resilience CCNP certification required Experience with Mimecast highly desirable Knowledge of ITIL processes (incident, change, problem management) beneficial Comfortable travelling between sites when required Experience Typically 5+ years in network/infrastructure engineering roles Experience operating ...

days per week in London Desired Experience Proven hands-on experience with SailPoint Identity Security Cloud (ISC) , with strong understanding of access governance, lifecycle management, identity profiles, rules, policies, and integration patterns. Background in Product Ownership or Service Management , ideally having evolved from business-facing or delivery roles … requirements. Technical & Functional Skills Deep functional understanding of SailPoint ISC , including: Identity governance and administration Access reviews & certifications Identity lifecycle automation Attribute and policy management Cloud connector configuration and application onboarding Experience overseeing or guiding the integration of SailPoint ISC with enterprise applications, directories, HRIS systems, and cloud platforms ...

days per week in London Desired Experience Proven hands-on experience with SailPoint Identity Security Cloud (ISC) , with strong understanding of access governance, lifecycle management, identity profiles, rules, policies, and integration patterns. Background in Product Ownership or Service Management , ideally having evolved from business-facing or delivery roles … requirements. Technical & Functional Skills Deep functional understanding of SailPoint ISC , including: Identity governance and administration Access reviews & certifications Identity lifecycle automation Attribute and policy management Cloud connector configuration and application onboarding Experience overseeing or guiding the integration of SailPoint ISC with enterprise applications, directories, HRIS systems, and cloud platforms ...

Lead Specialist Engineers - Modern Identity to join the Tech Services team. Main duties of the job Deliver subject matter expertise in Identity and Access management (IAM), ensuring delivery of business requirements. Manage and monitor systems associated to IAM, Privileged Access Management (PAM), Single Sign-On (SSO)/Federation … visit our careers site for more information https://gov.uk/ukhsa/careers Job description Job responsibilities As part of our Identity Management team, as a senior member, you will get the opportunity to work on vital projects with a wide range of responsibilities. You will work ...

take appropriate action Required Skills * Asset and configuration management. * Availability and capacity management. * Change Management. * Coding and scripting. * Continual service improvement. * Incident management. * Problem management. * Service management framework knowledge. * Testing. * Technical understanding Technical skills Cloud Platforms: Azure/AWS/GCP (compute, networking, IAM, storage) OS & Virtualisation: Linux …/GitHub Actions/Jenkins Monitoring & Observability: Prometheus, Grafana, ELK/EFK, Azure Monitor Networking & Security: Firewalls, Load Balancers, VPNs, Zero Trust, Identity & Access Management All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able ...

role combines governance with technical capability-supporting audits, demonstrating IT controls, and troubleshooting or coordinating resolution of issues across Azure DevOps pipelines, ServiceNow change management, and Jira requirement workflows. You will help us evidence good practice, reduce audit friction, and improve developer productivity by ensuring our controls are both … explain them clearly to auditors. Translate technical details into auditor-friendly narratives. IT Controls & Governance Operate and improve general IT controls (GITC) across change management, access control, backups/recovery, incident/problem management. Ensure segregation of duties, peer reviews, approvals, and traceability for production changes. Evidence & Documentation ...