16 of 16 Problem Management Jobs in London

implementation, deployment and ongoing operation of Cisco Cloud Collaboration technologies . Provide technical support across Voice, Video and WebEx platforms. Participate in Incident Management, Problem Management and Change Management activities. Design and document technical solutions, project specifications and infrastructure requirements. Develop and drive proofs of concept … troubleshoot end-to-end Voice, Video and WebEx architectures/topologies . Experience with infrastructure implementation, deployment, troubleshooting and maintenance. Strong analytical and problem-solving skills. Experience working within Incident, Problem and Change Management processes. Desirable Skills and Experience Experience with Microsoft Teams . Knowledge of Microsoft ...

implementation, deployment and ongoing operation of Cisco Cloud Collaboration technologies . Provide technical support across Voice, Video and WebEx platforms. Participate in Incident Management, Problem Management and Change Management activities. Design and document technical solutions, project specifications and infrastructure requirements. Develop and drive proofs of concept … troubleshoot end-to-end Voice, Video and WebEx architectures/topologies . Experience with infrastructure implementation, deployment, troubleshooting and maintenance. Strong analytical and problem-solving skills. Experience working within Incident, Problem and Change Management processes. Desirable Skills and Experience Experience with Microsoft Teams . Knowledge of Microsoft ...

implementation, deployment and ongoing operation of Cisco Cloud Collaboration technologies . Provide technical support across Voice, Video and WebEx platforms. Participate in Incident Management, Problem Management and Change Management activities. Design and document technical solutions, project specifications and infrastructure requirements. Develop and drive proofs of concept … troubleshoot end-to-end Voice, Video and WebEx architectures/topologies . Experience with infrastructure implementation, deployment, troubleshooting and maintenance. Strong analytical and problem-solving skills. Experience working within Incident, Problem and Change Management processes. Desirable Skills and Experience Experience with Microsoft Teams . Knowledge of Microsoft ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling … will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working across organisational boundaries, you will collaborate with operational teams, asset managers, engineering specialists, suppliers, maintainers and service providers to maximise the value ...

improving technology operations, enhancing user experience, and driving the adoption of emerging technologies, including AI-enabled solutions. This role combines leadership, operational oversight, stakeholder management, and transformation initiatives, making it an excellent opportunity for an experienced technology leader looking to make a broad business impact within a complex international … approved AI, automation, and productivity-enhancing technologies. Work closely with regional leadership teams to understand evolving business needs and technology priorities. Participate in vendor management, contract negotiations, and budget planning activities. Support major incident management, problem management, and post-incident review processes. Champion best practice ...

recovery configurations. Support cloud migrations, deployments, cutovers and service transitions. Investigate and resolve cloud infrastructure and deployment issues. Work within established incident, change and problem management processes. Produce and maintain technical documentation, runbooks and operational handover information. Work closely with architecture, security and platform teams to identify vulnerabilities … enterprise setting. Practical experience across Azure services such as: VNets NSGs Compute Storage Azure platform services Experience with Azure Update Manager/Azure patch management or equivalent enterprise Azure patching processes. Strong understanding of Azure security and governance, including Entra ID/Azure AD, RBAC, Azure Policy and logging ...

Webex AV Engineer Key Responsibilities Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to Cisco Cloud Collaboration Technologies Responsibilities include: Problem management, Incident management, and Change Management Creates accurate project specifications Drive proof of concepts to test new capabilities and technologies Management ...

Kibana GitLab Source Control DevOps & Automation Jenkins Groovy CI/CD pipeline design and implementation Infrastructure as Code Platform observability and monitoring Performance management and troubleshooting Service Management & Operational Support Live service management Incident, change and problem management ServiceNow (SNOW) Production support within 24x7 operational … secure environments. Knowledge of intelligence or law-enforcement platforms. Support and troubleshooting of analytical platforms such as SOLAR, MAT or equivalent capabilities. Stakeholder Management Excellent communication skills. Ability to engage effectively with senior business and technical stakeholders. Experience working within government, policing, national security or highly regulated environments. ...

SERVICE MANAGER Financial Services Client | London (Hybrid, 3 days in office) | Permanent THE ROLE Lead service management for a critical financial services organization. Own incident escalation, problem management, and vendor governance across high-volume trading systems. KEY RESPONSIBILITIES Act as senior escalation point for incidents and major … incident management Lead root cause analysis, trend analysis, and process improvements Design service measures, SLAs, and monthly reporting Manage third-party vendors and service providers Oversee change, release, and capacity management On-call support including out-of-hours critical periods WHO YOU ARE Essential: ITIL qualified with 5+ ...

workflows, and integration with APIs/logging/CMDB-type systems where relevant. Operations & troubleshooting: Diagnose SSH connectivity/auth issues, support incident/problem management, and drive continuous improvement via metrics and documentation. Collaboration & communication: Work with platform, cloud, network, and security teams; translate technical requirements into … Unix systems– User access setup, SSH config, bash scripting • Good technical knowledge of SSH Keys, algorithms, configs, SSH certificates. • Deep Linux understanding, i.e. service management and backend support. • Experience of using Automation tools such as Terraform, Ansible, Python, Splunk, Postman. • Understanding of software release management & deployment tools – GitHub ...

operational stability of software applications and systems Own the US perimeter, proxy, and SSE/SASE engineering roadmap and execution, including intake, prioritization, dependency management, delivery governance, and stakeholder alignment across cybersecurity, network services, operations, and application and platform teams. Define and operationalize standards, reference architectures, and reusable engineering … risk reduction and resilience outcomes. Drive operational excellence at scale for perimeter, proxy, and SSE services in the US, including incident, change, and problem management rigor, observability and resiliency validation practices, automation to improve repeatability and evidence quality, reduction of client and partner impact, and execution of Technology ...

production that minimize Application failures after release. Adding consideration of performance, scalability and security matters across design and implementation phases. Follow established incident and problem management processes, ensuring accurate ticket updates and clear communication with stakeholders and with any relevant people. Participating in definitions and configuration of Application ...

Solaris Zones, ZFS, SMF, networking and boot prompts. Operating system troubleshooting, performance tuning and patch management. Enterprise production support and ITIL Incident, Change and Problem Management. KSH/Bash shell scripting is advantageous. This contract offers the opportunity to apply specialist Solaris expertise within an enterprise infrastructure environment. ...

pipeline design, implementation and support. - Docker and containerised platforms. - Linux administration. - Platform engineering and infrastructure ownership. - Technical governance, assurance and engineering standards. - Live service management and 24/7 operational support. - Incident, change and problem management. - Leadership of engineering and cross-functional teams. - Major incident management experience. ...

continuous improvement of team documentation, knowledge bases and operational processes. Highlight recurring customer issues, product gaps and service deficiencies to Service Delivery, Product Management and Engineering teams to drive product and platform improvements. Lead and support operational readiness activities for new customer onboarding, product launches, platform enhancements and custom … minimise customer impact and ensure service stability. Identify opportunities to improve service reliability, operational efficiency and supportability through automation, process improvement and proactive problem management. Mentor and support less experienced team members through knowledge sharing, coaching and technical guidance. Maintain professional development through ongoing training and relevant industry certifications. ...

technology solutions (including Entra ID, Purview, Defender, Mimecast, Intune). - Strong experience in Cyber Essentials Plus delivery and maintenance. - Knowledge of ITIL process in management incident, Change and problem management. - Certifications (such as SC-200, SC-300, SC-400, CEH, CISSP) are desirable. Cyber Security Engineer - 6 Month ...