18 of 18 Problem Management Jobs in London

Clearance - Inside IR35 A large central government organisation is seeking an experienced Duty Manager (Major Incident Manager) to lead 24/7 operational incident management across a complex, global digital environment. This role is ideal for someone who thrives in high-pressure operational settings, can take command of major … major government digital function responsible for delivering secure, resilient technology services worldwide. Key Responsibilities Deliver 24/7 incident and major incident (MI) management , including Tier 2/3 escalation and coordination with regional IT support teams. Lead major incident bridge calls , ensuring effective communication with technical teams, suppliers ...

Linux. In addition some experience in the following - WebMethds, Informatica, Appworx, WebDB and Global scape Responsibilities will be :- Provide IT operational support for Incident Management, Change Management, RITMs and Problem Management only through ServiceNow/client approved ticketing platform. Partner with the client to update documentation … requests, relating to cases and/or applications in scope. Perform application and process improvement; documentation; performance tuning; and technical strategy investigation upon request. Problem Management: Track, record, and process recurring tickets. Report automation opportunities for manual support tasks to client leadership. Execution of the automation activity will ...

Major Incident Management - ITSM - government - London (5 days onsite) - DV Clearance I have an immediate opportunity for a Major Incident Manager for a busy team for our government client in London. You will lead the response to high-impact IT incidents in a sensitive government environment. You will … government environment. You'll work across multiple teams and suppliers, managing MI bridge calls, driving root cause analysis, and helping to refine IT service management processes so that future incidents are prevented or minimised. What you'll focus on Leading the end-to-end management of major incidents ...

Agreement (SLA) * Successfully follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current incident and service request processes * Management of difficult situations with the business in a timely fashion, communicating in a clear and effective manner * A strong IT Service management background … managing and measuring ITIL processes such as SLA's, Incident, Change Management, Problem management, Asset and Configuration Management and IT Service reporting. Technical Support Engineer/1st/2nd Line Support Engineer Attributes/Skills: * Experience working with Condeco would be highly beneficial * Working knowledge ...

future acquisitions/integrations to avoid compounding complexity. Service delivery & ITSM uplift Improve service operations beyond incident handling by introducing pragmatic: change control problem management continual service improvement Implement simple service metrics and reporting to drive reliability and reduce recurring issues. People & stakeholder management Lead and develop … organisation of roughly 200–500 employees (or comparable complexity), ideally in professional services and/or regulated environments. Strong vendor/MSP management: SLAs, commercials, service performance, risk management. Hands-on technical credibility (recent): able to dive into complex issues when needed (without being first-line ...

migrations using RISE with SAP/SAP Cloud ERP, you'll ideally be a well-rounded Service Manager with proven experience across vendor management, major incident & problem management, change management and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale … shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Strong experience of SAP programmes, specifically On-Prem to Cloud SAP migrations using ...

post-incident review Maintain oversight of 24/7 operational coverage, including shift rotas where applicable Identify trends and recurring issues, contributing to problem management and service improvement initiatives Support crisis situations, ensuring alignment with business continuity and resilience plans Essential Skills & Experience Active DV clearance (mandatory) Proven … experience managing incidents in complex, secure, and/or mission-critical environments Strong background in ITSM leadership, including incident and problem management Demonstrated ability to remain calm under pressure and manage multiple concurrent incidents Excellent stakeholder management and communication skills, including engagement at senior levels Strong analytical ...

option to extend. Location: London/Hybrid The ideal candidate will have an active SC or DV clearance and a strong background in Incident Management within a high-threat government environment. Skills and experience: Proven experience in leading and managing a 24/7 incident management team, including … ability to restore critical IT services, validate recovery actions, and ensure that all activities are thoroughly documented in ServiceNow and MI dashboards. Experience in problem management, change management, and service continuity planning. Knowledge of IT Service Management (ITSM) in secure environments, such as Defence or Central ...

minimal disruption to trading activity. Monitor system performance, connectivity, market data feeds, and order routing infrastructure to proactively identify and resolve issues. Incident & Problem Management Own production incidents end-to-end, including triage, root cause analysis, escalation, resolution, and post-incident reporting. Coordinate with internal technology teams, Fidessa …/Platform Strong hands-on experience supporting Fidessa in a front-office trading environment. Solid understanding of equity trading workflows, market microstructure, order lifecycle management, and execution venues. Experience with FIX protocol, market data feeds, OMS/EMS integrations, and low-latency trading environments. Support & Operations Proven experience ...

months initial Location - London (Twice a week on site) Additional ServiceNow developer resource to complement in-house developer to assist with the Hardware Asset Management and Software Asset Management projects. What you'll do over the duration: Complete the configuration of: the CMDB Health Dashboards the default views … outstanding User Stories for Governance and Compliance, including the new service transition workflow Work on integration with the ITSM applications, including Incident and Problem Management, Change Enablement and Request Fulfilment Strengths and Experience ServiceNow Primarily significant experience of implementing CMDBs Experience with CSDM Hardware and Software Asset Management ...

within a Global Legal organization. The role will work closely with Infrastructure Team Leaders and wider IT teams, assisting with day-to-day service management activities and ticket co-ordination. This is an operational, support-focused role, ideal for someone early in their ITSM career looking to gain hands … tools such as ServiceNow, JIRA, Agile and Scrum Daily ticket queue checks, including triage, and updates. Experience in coordination across Incident, Change, and Problem Management processes CAB experience/Change Advisory Board – Taking Minutes, Sending invitations Work alongside Infrastructure, Compute and Network teams, monitoring tickets and ensuring ...

Leaders and support day-to-day activities for this Global Legal Company. Service Analyst experience to include: Experience in coordination across Change, Incident and Problem management – ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum … Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing actions and standing in for them when required Raising and following up Escalations Stakeholder Management Experience working within a Global Environment Please note that the Service Analyst is an immediate start, but you will need to go through some ...

Required Skills & Experience Experience in IT Helpdesk/Service Desk support Knowledge of incident, request, and problem management Hands-on troubleshooting (hardware, software, basic networking) Experience with ITSM tools (ServiceNow, Remedy, Jira, or similar) Strong communication and customer service skills This is an urgent vacancy where the hiring ...

Required Skills & Experience Experience in IT Helpdesk/Service Desk support Knowledge of incident, request, and problem management Hands-on troubleshooting (hardware, software, basic networking) Experience with ITSM tools (ServiceNow, Remedy, Jira, or similar) Strong communication and customer service skills This is an urgent vacancy where the hiring ...

gather functional requirements. Lead development across the full SDLC using agile practices. Drive automation, innovation, and continuous experimentation. Oversee production support including incident and problem management. Partner with architects to maximise code reuse and accelerate delivery. Mentor developers and foster a collaborative engineering culture. Core Technical Skills Strong expertise ...

Data Platform within a managed services environment. You'll play a key role in ensuring platform stability, performance, and continuous improvement, working across service management processes and technical delivery. This role suits someone who is comfortable operating at the intersection of infrastructure, cloud platforms, and IT service management , and who enjoys driving reliability and operational excellence. Key Responsibilities Manage and maintain asset and configuration management processes to ensure accurate and up-to-date infrastructure records Support availability and capacity management , ensuring the platform meets agreed service levels Lead and contribute to change management , ensuring ...

role combines governance with technical capability-supporting audits, demonstrating IT controls, and troubleshooting or coordinating resolution of issues across Azure DevOps pipelines, ServiceNow change management, and Jira requirement workflows. You will help us evidence good practice, reduce audit friction, and improve developer productivity by ensuring our controls are both … explain them clearly to auditors. Translate technical details into auditor-friendly narratives. IT Controls & Governance Operate and improve general IT controls (GITC) across change management, access control, backups/recovery, incident/problem management. Ensure segregation of duties, peer reviews, approvals, and traceability for production changes. Embed controls ...

role combines governance with technical capability-supporting audits, demonstrating IT controls, and troubleshooting or coordinating resolution of issues across Azure DevOps pipelines, ServiceNow change management, and Jira requirement workflows. You will help us evidence good practice, reduce audit friction, and improve developer productivity by ensuring our controls are both … explain them clearly to auditors. Translate technical details into auditor-friendly narratives. IT Controls & Governance Operate and improve general IT controls (GITC) across change management, access control, backups/recovery, incident/problem management. Ensure segregation of duties, peer reviews, approvals, and traceability for production changes. Embed controls ...