1 to 25 of 61 Problem Management Jobs in London

layer across Technology Operations. This includes ITSM processes, major incident command, service catalogue and ownership model, change enablement governance, operational readiness, service reporting, knowledge management, problem management and the service‐management interfaces with Engineering, Customer Operations, suppliers, CISO, Controls and legacy/TC07 teams. The role … does not own product delivery, application development, engineering backlogs, vulnerability management, security policy, customer‐service tooling or traditional eyes‐on‐glass monitoring. It is accountable for ensuring that the operational process, governance, escalation, evidence and reporting model is clear, adopted and effective across those delivery and support boundaries. ...

Glide, Flow Designer) and ServiceNow data model. Knowledge of ITIL/ITSM processes and best practices. Experience designing and implementing CMDB and Discovery. Excellent problem-solving, communication, and stakeholder management skills. Telecom domain Experience is MUST Preferred Qualifications ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist … technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and Scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised ...

Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee and drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing together multiple … reliability of IT Services and the end-to-end Customer Service through Experience Level Management. Also, play an active role in the Experience Management Group (XMG) - chairing the forum where required. * Drive both reactive and proactive Problem Management activities, including the collation and analysis of data that ...

ServiceNow data model. \n Knowledge of ITIL/ITSM processes and best practices. \n Experience designing and implementing CMDB and Discovery. \n Excellent problem-solving, communication, and stakeholder management skills. \n Telecom domain Experience is MUST \n\n Preferred Qualifications \n ServiceNow Certified System Administrator (CSA). … technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and Scripting \n Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) \n Understanding of Agile based approach to software development (SCRUM experience a plus) \n Ability to work remotely ...

with software configuration, and ensure incidents are managed through to successful resolution. You'll gain exposure to enterprise networking technologies, authentication systems and infrastructure management while helping customers maximise the value of our software. Key Responsibilities Provide technical support for enterprise software applications. Diagnose, troubleshoot and resolve customer issues … within agreed service levels. Record, prioritise and manage support requests through the service management platform. Escalate complex technical issues to Engineering and Development teams where required. Assist customers with software configuration, deployment and ongoing optimisation. Support integrations with authentication technologies including Active Directory, LDAP, SAML and Single Sign-On. ...

technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and Scripting * Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) * Understanding of Agile based approach to software development (SCRUM experience a plus) * Ability to work remotely and largely unsupervised … deliver to written requirements * Effective communication skills via verbal and non-verbal methods * Strong attention to detail * Problem solving ability * Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators * Consider dependencies, relationships, and integration points to ensure proper solution integration ...

technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and Scripting \n * Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) \n * Understanding of Agile based approach to software development (SCRUM experience a plus) \n * Ability to work remotely … largely unsupervised, and to deliver to written requirements \n * Effective communication skills via verbal and non-verbal methods \n * Strong attention to detail \n * Problem solving ability \n * Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators \n * Consider dependencies ...

strong understanding of ITIL processes, leadership skills and the ability to develop and execute strategies to enhance service delivery. Responsibilities Team Leadership and Line Management Provide day-to-day leadership and management of the Technical Support team of Oracle Support Analysts. Foster a collaborative and high performing team … metrics, identifying areas for improvement. Input into monthly customer reporting. Act as the escalation point for complex issues and ensure timely resolution. ITIL Process Management Oversee ITIL processes, including Risk Management, Knowledge Management, Incident Management, Problem Management and Change Management. Ensure compliance with ITIL ...

strategy, modernise current collaboration tools and to enhance the employee experience of the working environment* The role holder will lead the strategic direction, implementation, management and support of these critical digital workplace products to optimise solutions including the performance and associated costs whilst ensuring reliable and secure digital workplace … Investment* Ensure relationships with EMEA Technology functions and business clients are actively managed to fully deliver to business requirements**Operational Excellence, Platform and Product Management and Governance**Operations* Owns the design, development, and day-to-day operation of digital workplace technologies, including Modern Workplace (Teams, SharePoint, OneDrive), VDI (Citrix ...

platforms and CI/CD pipelines to ensure secure, automated and frequent software delivery, enhancing developer velocity and operational efficiency* Accountable for providing environment management and control. Own and govern the lifecycle, stability, and compliance of all non-production and production technology environments, ensuring controlled, secure, and optimised usage … business demand, risk standards, and platform strategy* Define and enforce environment strategy, implement strict access control and segregation policies ensuring environment readiness with release management timeline* Provide leadership and insight on future Platform Engineering and Product technologies and adoption of these across multiple regions and business lines to support ...

customer within the organization while providing operational leadership and proactive account management. The role combines customer engagement, service delivery oversight, operational analysis, incident management, and continuous improvement to ensure business outcomes are achieved. Based full-time at the customer's East Finchley office, the SDM serves as a dedicated … partner to the customer, providing day-to-day leadership and coordination across support, engineering, suppliers, and service management teams. The SDM is expected to identify opportunities to improve performance, reduce operational risk, and support contract growth and retention initiatives. Key Responsibilities Customer Relationship Management Serve as the primary ...

department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activity* Provide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failure* Educate … with industry and company standards* Work in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk-based decisions by providing ...

ideal candidate should have hands-on experience in designing, developing, and customizing ServiceNow solutions Key Skills: Strong experience in ServiceNow ITSM modules (Incident, Change, Problem, Service Catalog) Experience in ServiceNow development, customization, workflows, and integrations Strong experience in development and scripting Hands-on experience with JavaScript, REST APIs … automation Experience with CMDB, reporting, and dashboards Knowledge of Agile and ITIL processes ITSM ITOMComplaints Management Problem Management Knowledge Management Responsibilities: Develop and customize ServiceNow applications. Configure workflows using Flow Designer. Work with ITSM, ITOM, CMDB, and Asset Management. Build Business Rules, Client Scripts, Script Includes ...

while maintaining critical operations. Safeguard infrastructure and applications by proactively identifying, assessing and remediating security vulnerabilities. Define, lead and govern the Change and Release Management strategy across the enterprise, translating business strategy into technological action for stable digital transformation. Lead the strategic direction for Incident, Problem and Event … Management to maintain operational resilience. Provide leadership on future tooling and technologies, promoting adoption within regions to support the ongoing modernisation of the Technology Resilience and Production Operations function. Own and manage cost and feasibility while planning and delivering Platform services. Manage the platform budget, licensing and vendor relationships ...

what good looks like” for technology risk and controls across the organization. You will set and uphold the big rules and standards for risk management, leveraging your extensive experience and exposure to best practices to guide the uplift and transformation of controls. This role requires deep expertise in designing … frameworks, engaging diverse stakeholders, and driving continuous improvement in risk management practices. Key Responsibilities Define and Cultivate Best Practices: Establish and promote a clear vision of “what good looks like” for technology risk and controls, setting the big rules and standards that guide the organization’s approach. Frameworks ...

what good looks like for technology risk and controls across the organization. You will set and uphold the big rules and standards for risk management, leveraging your extensive experience and exposure to best practices to guide the uplift and transformation of controls. This role requires deep expertise in designing … frameworks, engaging diverse stakeholders, and driving continuous improvement in risk management practices. Key Responsibilities Define and Cultivate Best Practices: Establish and promote a clear vision of what good looks like for technology risk and controls, setting the big rules and standards that guide the organization s approach. Frameworks ...

what good looks like” for technology risk and controls across the organization. You will set and uphold the big rules and standards for risk management, leveraging your extensive experience and exposure to best practices to guide the uplift and transformation of controls. This role requires deep expertise in designing … frameworks, engaging diverse stakeholders, and driving continuous improvement in risk management practices. \n Key Responsibilities \n Define and Cultivate Best Practices: Establish and promote a clear vision of “what good looks like” for technology risk and controls, setting the big rules and standards that guide the organization’s approach. ...

handover of operational documentation. Managing Early Life Support (Hypercare) and ensuring a smooth transition to steady-state operations. Establishing monitoring, reporting, and service management capabilities. Identifying and mitigating operational risks, dependencies, and service impacts. Ensuring alignment with change management, governance, and service management standards. Acting … business stakeholders. What we're looking for Strong experience in Service Transition and Operational Readiness within complex technology environments. Solid understanding of ITIL Service Management principles. Experience managing large technology systems integrators and third-party suppliers. Proven track record delivering successful BAU service handovers . Knowledge of Change & Release ...

controlled, secure and optimised usage. Establish frameworks for the Platform Engineering team and oversee budget, licensing, vendor relationships, and resource management. Operational Excellence, Platform Management and Governance Deliver a reliable, sustainable, scalable and efficient operating model by leveraging best practices. Build and implement a Platform Engineering ecosystem that … performance and operational integrity of platform, site reliability, database, storage and cloud infrastructure support teams. Identify and mitigate key risks in accordance with risk management frameworks. Ensure accurate reporting of all KRI/KPI for the Platform Engineering Function. Collaborate with EMEA Technology Risk, Security and Control to meet ...

line technical support across MAG’s server infrastructure estate Supporting business-critical systems within a 24/7 operational environment Investigating recurring incidents through Problem Management methodologies Performing root cause analysis and implementing preventative solutions Supporting and maintaining infrastructure platforms and associated services Participating … Group Policy, DNS and DHCP Veeam Backup solutions PowerShell scripting Certificate Services Windows Server (2008–2025) and Windows 7–11 environments Strong incident and problem management capability with root cause analysis experience Desirable experience: Always On VPN Remote Desktop Services (RDS) NSX SQL Linux environments Equal Opportuntiues ...

line technical support across MAG s server infrastructure estate Supporting business-critical systems within a 24/7 operational environment Investigating recurring incidents through Problem Management methodologies Performing root cause analysis and implementing preventative solutions Supporting and maintaining infrastructure platforms and associated services Participating … Group Policy, DNS and DHCP Veeam Backup solutions PowerShell scripting Certificate Services Windows Server (2008 2025) and Windows 7 11 environments Strong incident and problem management capability with root cause analysis experience Desirable experience: Always On VPN Remote Desktop Services (RDS) NSX SQL Linux environments Equal Opportuntiues ...

support across MAG’s server infrastructure estate \n Supporting business-critical systems within a 24/7 operational environment \n Investigating recurring incidents through Problem Management methodologies \n Performing root cause analysis and implementing preventative solutions \n Supporting and maintaining infrastructure platforms and associated services \n Participating … Veeam Backup solutions \n PowerShell scripting \n Certificate Services \n Windows Server (2008–2025) and Windows 7–11 environments \n Strong incident and problem management capability with root cause analysis experience \n\n Desirable experience: \n \n Always On VPN \n Remote Desktop Services ...

support across MAG’s server infrastructure estate \n Supporting business-critical systems within a 24/7 operational environment \n Investigating recurring incidents through Problem Management methodologies \n Performing root cause analysis and implementing preventative solutions \n Supporting and maintaining infrastructure platforms and associated services \n Participating … Veeam Backup solutions \n PowerShell scripting \n Certificate Services \n Windows Server (2008–2025) and Windows 7–11 environments \n Strong incident and problem management capability with root cause analysis experience \n\n Desirable experience: \n \n Always On VPN \n Remote Desktop Services ...

Overview Purpose of the role: to support the implementation of major changes and improvements to the organization's IT service management practices by driving strategic initiatives to modernize, transform and future‐proof how the bank delivers and supports technology services. Organisational and role context is focused on establishing … running the service-management control plane for IT operations, aligning with Engineering, Product, Customer Operations, CISO, Controls, and the wider transformation programme. The role aims to make new technology services safe to launch, clear to operate and measurable once live, while avoiding siloed operations. Key Accountabilities Establish and operate ...

fully supported. Lead application upgrades, enhancements and release planning. Drive continual service improvement initiatives. Manage incidents, problems and root cause analysis. Support change management and application governance. Produce documentation, service reporting and application roadmaps. Work closely with infrastructure, security and project teams. Ensure software licensing and supplier contracts remain … Contribute towards wider digital transformation initiatives. What We're Looking For We're interested in individuals who combine strong technical understanding with excellent stakeholder management skills. You'll ideally bring experience across several of the following: Application Management or Software/Application Support leadership Enterprise application ownership Supplier ...