1 to 25 of 26 Problem Management Jobs in London

responsibility for implementing bug fixes and changes that are requested by the Clinical Systems Technical Support Team along with strict adherence to Change management and configuration management processes. You will have line management responsibility of direct reports including HR management duties, work planning, mentoring as well … Trust Responsible for implementing bug fixes and changes that are requested by the Clinical Systems Technical Support Team along with strict adherence to Change management and configuration management processes. Responsible for configuring the system performing administrative functions when requested by other Clinical Systems Support Teams. Responsible for line ...

Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee and drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing together multiple … reliability of IT Services and the end-to-end Customer Service through Experience Level Management. Also, play an active role in the Experience Management Group (XMG) - chairing the forum where required. * Drive both reactive and proactive Problem Management activities, including the collation and analysis of data that ...

strong understanding of ITIL processes, leadership skills and the ability to develop and execute strategies to enhance service delivery. Responsibilities Team Leadership and Line Management Provide day-to-day leadership and management of the Technical Support team of Oracle Support Analysts. Foster a collaborative and high performing team … metrics, identifying areas for improvement. Input into monthly customer reporting. Act as the escalation point for complex issues and ensure timely resolution. ITIL Process Management Oversee ITIL processes, including Risk Management, Knowledge Management, Incident Management, Problem Management and Change Management. Ensure compliance with ITIL ...

operational processes across territories. Support implementation of new tools, monitoring platforms, and automation capabilities. Participate in testing, change implementation, and release activities. Service Management & Governance Lead and contribute to major incident management, including coordination, resolution, stakeholder communication, and root cause analysis (RCA). This includes support … hours being on call/on duty for approximately one week of every month. Operate within ITIL-aligned service management processes, including: Incident Management Problem Management Change Management Request Fulfilment Ensure all tickets, escalations, and technical activities meet agreed SLA targets. Support continual service improvement ...

Whys, Fishbone, Fault Tree, Kepner-Tregoe) Ability to analyse technical, process, and organisational causes of failure Experience working within Incident, Major Incident, and Problem Management functions Confidence to challenge engineering teams and vendors on root causes and corrective actions Experience producing high-quality RCA reports (timeline, impact, contributing … authority. What You'll Own Root Cause Analysis: Lead in-depth RCA across incidents and major incidents, identifying true root causes - not just symptoms. Problem Management: Identify patterns, trends, and systemic weaknesses. Drive actions to reduce repeat incidents and improve stability. Data & Investigation: Collect and analyse technical, process ...

availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement initiatives across … support processes, tooling, and operational practices. Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery. Support application upgrades, releases, enhancements, and operational readiness activities. Manage workload planning, resource allocation, and team performance. Produce regular reporting on service performance, trends, risks, and improvement opportunities. ...

department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activity* Provide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failure* Educate … with industry and company standards* Work in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk-based decisions by providing ...

ideal candidate should have hands-on experience in designing, developing, and customizing ServiceNow solutions Key Skills: Strong experience in ServiceNow ITSM modules (Incident, Change, Problem, Service Catalog) Experience in ServiceNow development, customization, workflows, and integrations Strong experience in development and scripting Hands-on experience with JavaScript, REST APIs … automation Experience with CMDB, reporting, and dashboards Knowledge of Agile and ITIL processes ITSM ITOMComplaints Management Problem Management Knowledge Management Responsibilities: Develop and customize ServiceNow applications. Configure workflows using Flow Designer. Work with ITSM, ITOM, CMDB, and Asset Management. Build Business Rules, Client Scripts, Script Includes ...

inclusive culture, supporting professional growth, improving operational practices, and helping the team navigate both technical and organisational challenges. While this is primarily a people management role, we value leaders who remain close to the services they support. You will be actively involved in service management, incident response, problem … aligned with business priorities. Promoting the adoption of tools, processes, and practices that improve service quality, operational visibility, and team effectiveness. Encouraging collaborative problem-solving and a culture of continuous improvement across the team. People Management & Team Development Managing and supporting a team of Digital Print Services specialists ...

core infrastructure, including data centres, LAN/WAN, Wi-Fi, and server environments Define, implement, and enforce robust SOPs for backups, disaster recovery, patch management, and hardware lifecycle Ensure reliable connectivity between legacy core systems and modern application platforms Oversee internal security monitoring and collaborate with external security partners …/MDR) Lead incident and problem management activities, including root cause analysis and service restoration Leadership & Vendor Management Lead, mentor, and develop a high-performing infrastructure and network team Act as the primary point of contact for ISPs, vendors, and Managed Service Providers Manage infrastructure budgets, including ...

with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. … experience in Financial Services to join our London office on an initial 6-month fixed term contract. As a member of the UK Service management team, you will be accountable for the successful management and maintenance of all IT systems and services provided to our UK SaaS clients ...

software for smoother operations. Validate connectivity, performance and security controls. Submit, review and approve firewall rule changes required for new servers or services. Obsolescence Management Maintain an up-to-date inventory of all hardware/software assets supporting the PNL environment. Develop and execute a de-commissioning roadmap … configuration baselines in the corporate knowledge repository. Essential skills Technical Skills: Experience with application support in a production environment. Knowledge of incident and problem management processes. Familiarity with IT Service Management (ITSM) tools such as ServiceNow. Understanding of Scripting and automation tools (e.g. PowerShell, Python etc.) Good ...

team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO). Driven by our investment in cutting-edge technologies like AI and cloud solutions, we’re home to a diverse range of roles … support for Windows and Mac endpoints, collaboration tooling, and corporate applications. Diagnose and resolve complex issues across Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), endpoint management (Intune and SCCM), and Video Conferencing (Cisco). Perform structured troubleshooting using logs, system tools, event viewer, device management portals, and known error ...

hiring a seasoned VP-Level Major Incident Manager to lead end-to-end management of high-severity technology incidents across a complex, regulated environment. You will command incidents from detection through restoration, ensure crisp executive communications, drive cross-technology recovery, and influence decisions that directly impact operational stability. What … operations teams; remove blockers and manage dependencies Maintain operational discipline by tracking timelines, actions, risks, and decisions; provide real-time updates to senior management Manage senior stakeholders across Technology and Business: set expectations, manage impact narratives, and escalate decisively Perform risk and impact analyses, rapidly assessing the wider implications ...

edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand business systems … Microsoft Technical Stack. Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation. Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving ...

provisioning, application deployment and operational processes Support containerised workloads using Kubernetes and related technologies Improve platform monitoring, observability, alerting and operational dashboards Support incident management, root cause analysis and problem management Work with security teams to address vulnerabilities, compliance requirements and secure-by-design principles Contribute ...

successful migration outcomes. Azure & DevOps Operations Supporting Azure cloud platforms and associated services. Assisting with Azure DevOps CI/CD, deployment, release, and environment management activities. Supporting cloud-hosted applications and platform services. Contributing to platform improvements, operational support, and technical troubleshooting activities. Platform Support & Governance Supporting production … production environments. Assisting with incident resolution, problem management, and service improvements. Supporting Power Platform solutions, including Power Apps and Power Pages. Your experience includes... Proven experience supporting Windows Server environments ( or later). Experience delivering application and service migrations between Windows Server platforms, including dependency analysis, testing, validation ...

Role The Network Engineer – L3 (UCC) provides advanced operational support, configuration management, and performance optimisation across unified communications platforms for financial services clients. This is a hands-on, client-facing role focused on resolving complex incidents, executing controlled changes, and maintaining high-performing, secure UCC environments. You will play … platforms including Teams, Exchange Online integration, and collaboration tools Collaborate with Network, EUC, vendors, and service teams to resolve dependencies Support major incident management and escalations across UCC services Drive continuous service improvement and reduce recurring issues Maintain accurate documentation to support compliance and audit requirements Mentor L1/ ...

heart of technology operations, owning service performance across internal teams, strategic suppliers and business-critical platforms. This isn't a traditional infrastructure management role. It's an opportunity to become the single point of accountability for technology service outcomes, influencing senior stakeholders, driving supplier performance and ensuring technology delivers … root cause analysis and long-term remediation plans. Delivering executive-level reporting, dashboards and service health insights. Driving cost transparency, forecasting and demand management across technology services. Supporting risk, compliance and assurance activities within a regulated environment. What We're Looking For Strong experience in IT Service Management ...

systems, legacy dependencies, and unmonitored assets. Lead disaster recovery readiness, including runbooks, testing, failover/failback, and alignment with business continuity requirements. Incident, Escalation & Problem Management Act as the senior escalation point for infrastructure-related issues. Identify true root cause and implement robust, repeatable fixes. Produce or update … stakeholder manager; able to influence at all levels. Solid planning and delivery skills across both BAU and project work. Familiarity with ITIL processes (Incident, Problem, Change) Technical Strengths (desired) Azure IaaS/PaaS, AVD, SQL, Storage, Backup, Active Directory/Entra ID, Conditional Access, RBAC, firewalls (Fortinet), networking (Meraki ...

looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Loan’s Processing Team.By Joining Citi, you will become part of a global organisation whose mission is to serve … staff can understand.* Experience of Linux servers, MSSQL, Oracle and Mongo DB as well as monitoring and observability tools* Knowledge/experience of problem Management Tools.**What we’ll provide you:**By joining Citi, you will not only be part of a business casual workplace with a hybrid ...

complex faults and changes through to resolution. Escalation point for 2nd Line engineers. Support customer and vendor engagements. Perform root cause analysis and problem management. Deliver network and security projects. Manage firmware upgrades, documentation, and DR testing. Mentor colleagues and contribute to technical development. Participate ...

operational excellence across reliability, resilience, performance, and security Establish decision‐making guardrails that enable pace while reducing long‐term technical complexity Lead incident and problem management with a strong focus on root cause resolution and systemic prevention Strengthen engineering governance, documentation, KPIs, and service ownership across domains Champion ...

site in London Rate: Negotiable - Deemed outside IR35 Overview We are seeking an experienced technology leader to drive service resilience, operational excellence, and problem management across a large-scale End xkybehq User Computing (EUC) environment. This role will lead a specialist Interested in learning more about this ...

firewalls, DNS, networking and Microsoft Teams telephony. Drive service improvements and implement operational best practice. Monitor service performance and ensure effective incident and problem management. Work closely with senior stakeholders across the organisation to support business objectives. Manage third party suppliers and service providers. Ensure compliance with security, governance … environments. Knowledge of Windows 11, Microsoft 365, Teams Telephony, DNS and firewall technologies. Experience managing service delivery within complex environments. Strong stakeholder management and leadership skills. Ability to work in a fast paced operational environment. Desirable Experience Local Government experience. Public Sector experience. ITIL certification or equivalent service management ...