1 to 25 of 76 Problem Management Jobs in London

The Head of Service Management & Operations role is responsible for establishing and maintaining world-class service management practices and operational excellence throughout the organisation. This role drives the implementation of ITIL-aligned service management processes while fostering a culture of reliability, continuous improvement, and customer-centricity. The position involves financial and operational oversight of all service management … high availability standards and rapid incident resolution. The role manages and limits operational risk to customers while delivering measurable business value through optimised service operations. Key Responsibilities & Requirements Service Management & Operations Excellence Implementing vision and strategy for service management and operations excellence across the organisation Incident and problem management oversight, ensuring rapid service restoration, root cause … analysis, and continuous service improvement Change and release management coordination to minimise service disruptions while enabling fast, safe deployments Service level management, including SLA/SLO definition, monitoring, and reporting to stakeholders Operational risk management across all managed services to protect business operations and customer experience Driving operational excellence through standardised processes, automation, and continuous improvement initiatives More ❯

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root … Cause Analysis (RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). Youll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, youll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. Youll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As More ❯

IT Service Management Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root … Cause Analysis (RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You’ll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the … Problem Manager Analyst/IT Service Management Analyst, you’ll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You’ll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive More ❯

IT Service Management Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root … Recruitment Division of Comtecs and is based within a global Law Firm, with HQ based in the City of London.*** Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You’ll work with technical teams and service owners to … uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, you’ll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You’ll also play a key role in supporting More ❯

IT Service Management Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root … Recruitment Division of Comtecs and is based within a global Law Firm, with HQ based in the City of London.*** Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You’ll work with technical teams and service owners to … uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, you’ll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You’ll also play a key role in supporting More ❯

ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management … below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends … Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. Collaborate with technical teams to define and implement corrective actions and preventive measures. Monitor and report on problem resolution progress, ensuring timely closure and documentation. Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. Ensure problems are prioritised based on business More ❯

ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management … below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends … Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. Collaborate with technical teams to define and implement corrective actions and preventive measures. Monitor and report on problem resolution progress, ensuring timely closure and documentation. Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. Ensure problems are prioritised based on business More ❯

IT Problem Management Specialist - London (3 days) - Permanent A fantastic opportunity has arisen for an IT Problem Management Specialist to join our London based law firm on a permanent basis. Key Responsibilities Own and manage the full problem management process, aligned with ITIL v4 Identify and investigate root causes through structured RCA sessions Maintain … bridges, ensuring timely resolution and effective communication Conduct Post-Incident Reviews and ensure follow-up actions are tracked Monitor incident trends and produce regular reporting for stakeholders Support change management processes including risk/impact assessments Participate in CAB/TCAB meetings and ensure adherence to governance standards Help ensure changes are implemented with minimal disruption to services Key … Experience & Skills Required Proven experience in IT Service Management, ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using ITSM tools (e.g. ServiceNow, BMC Remedy, Cherwell) Excellent analytical, communication, and stakeholder engagement skills Calm under pressure, highly organised, and confident leading More ❯

IT Problem Management Specialist - London (3 days) - Permanent A fantastic opportunity has arisen for an IT Problem Management Specialist to join our London based law firm on a permanent basis. Key Responsibilities Own and manage the full problem management process, aligned with ITIL v4 Identify and investigate root causes through structured RCA sessions Maintain … bridges, ensuring timely resolution and effective communication Conduct Post-Incident Reviews and ensure follow-up actions are tracked Monitor incident trends and produce regular reporting for stakeholders Support change management processes including risk/impact assessments Participate in CAB/TCAB meetings and ensure adherence to governance standards Help ensure changes are implemented with minimal disruption to services Key … Experience & Skills Required Proven experience in IT Service Management, ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using ITSM tools (e.g. ServiceNow, BMC Remedy, Cherwell) Excellent analytical, communication, and stakeholder engagement skills Calm under pressure, highly organised, and confident leading More ❯

Problem Manager Annual Salary: London: £44,700-£47,500 Non-London: £42,900-£45,600 Location: Multiple locations including Durham (DH1), Lytham St Anne's (FY8), Glasgow (G2), and Southwark, London (SE1) 40% hybrid working Job Type: Full-time A new exciting permanent opportunity has become available working with a growing civil service organisation, specifically within their enterprise service … management team, where they're looking to hire two experienced problem managers and play a pivotal role in supporting the Head of Service Operations in delivering contracted requirements related to operational and IT Services problem management. This role involves negotiating solutions with Service Providers, developing and implementing improvement initiatives, and ensuring seamless service operations during their ongoing … either of the four locations highlighted above and the salaries will be reflected whether this is London or non-London locations. Day-to-day of the role: Manage the Problem Management Process and coordinate actions to ensure speedy resolution with minimal disruption. Provide assurance that problems are identified, communicated, and assessed in line with requirements and agreed SLA More ❯

Application Support Manager – Investment Banking – London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you’ll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You’ll engage regularly with business, technology, and vendor … have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability, client satisfaction More ❯

Application Support Manager – Investment Banking – London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you’ll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You’ll engage regularly with business, technology, and vendor … have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability, client satisfaction More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology, and vendor … have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability, client satisfaction More ❯

Its goal is to design and operate scalable resilient systems utilising software engineering principles. It brings skills and expertise to automating manual tasks (TOIL) in such areas as incident management, problem management, change management, and release management tasks, and provides operational insights through monitoring and observability; and other aspects involved in preparing and optimising automated … and deliver solutions to automate manual operation (i.e., "TOIL"). Participate in operations support and on-call rotation shifts, for SRE supported systems and products. Participate in or lead problem management activities , including post-mortem incident analysis, and provision of technical insight, documented findings, outcomes and recommendations as part of a root cause analysis to troubleshoot priority incidents. … Implement automation to reduce probability and/or impact of problems recurring possible options could include automated incident response, enhanced monitoring, observability initiatives, automation to change and release management . Identify, evaluate, and recommend monitoring and observability tools and diagnostic techniques to improve system observability and insights, including identification of requirements, nonfunctional requirements, design, implementation and operationalisation. Participate in More ❯

IT operations for all financial trading applications for BGC Partners and associated entities. The department consists of several individual disciplines including customer-facing support (“eOperations”), technical support and system management (“Production Support”), and IT Service Management (Incident, Problem, Change, and associated governance routines). We are seeking a qualified candidate for the following position: IT Service Management (Incident, Problem & Change) Process Manager Assist with the running and development of the ITSM function, through the support and continual improvement of key (Major) Incident, Problem and Change Management processes. The ITSM Analyst, reporting to the Global Head of IT Service Management. Support the management of Major Incidents, ensuring efficient resolution and providing effective stakeholder … follow the required framework. Facilitate Major Incident reviews to establish actions to prevent or mitigate future Incidents, recording details to ensure traction and to support Senior Stakeholder reporting. Drive Problem diagnosis, both reactive and proactive, to ensure required actions are agreed, prioritised and tasks assigned are monitored through to completion. Identify Incident and Problem trends, working with IT More ❯

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root More ❯

About the role QCIC is seeking an experienced and independent Project Manager to assist in project and problem management for a large blue-chip UK based client. The successful candidate will coordinate and direct all facets of the problem management effort, including bringing the right teams, tools, and information together. You will effectively drive the execution … Project Manager and act as part of the team who are the client’s primary representative for any given project/problem. Key responsibilities are listed below: Budget & Schedule Management : QCIC has full budgetary and schedule accountability for many client projects. The PM will be expected to review and revise the management strategies for commercial delivery responsibilities, including … conformance to a range of project reporting requirements whilst liaising with the Senior Project Manager around these. Vendor Management : The PM will be expected to review and assist with the management of successful vendor/s under existing contractual terms. This will include all aspects of cost, schedule and quality management required to successfully deliver the project. More ❯

About the role QCIC is seeking an experienced and independent Project Manager to assist in project and problem management for a large blue-chip UK based client. The successful candidate will coordinate and direct all facets of the problem management effort, including bringing the right teams, tools, and information together. You will effectively drive the execution … Project Manager and act as part of the team who are the client’s primary representative for any given project/problem. Key responsibilities are listed below: Budget & Schedule Management : QCIC has full budgetary and schedule accountability for many client projects. The PM will be expected to review and revise the management strategies for commercial delivery responsibilities, including … conformance to a range of project reporting requirements whilst liaising with the Senior Project Manager around these. Vendor Management : The PM will be expected to review and assist with the management of successful vendor/s under existing contractual terms. This will include all aspects of cost, schedule and quality management required to successfully deliver the project. More ❯

security standards. Key Responsibilities: Support, maintain, and upgrade Windows-hosted COTS applications in production, UAT, development environments; coordinate patching, version upgrades, vendor interactions. Manage integrations with identity and access management platforms (Okta or similar), including Single Sign-On (SSO), user provisioning, attribute mapping, and ensuring secure authentication flows. Operate and maintain IIS web servers (configuration, SSL certificates, bindings, application … remediation). Troubleshoot application issues, including performance, integrations (authentication/authorization), availability, and errors; work across teams (infrastructure, security, development, and vendor) to isolate root cause. Assist with release management: reviewing upgrades/patches, scripting or deploying changes, ensuring robust rollback options, coordinating with QA/UAT. Maintain thorough technical documentation including runbooks, change plans, operational procedures, escalation protocols. … Monitor metrics and alerts; ensure SLAs/KPIs (uptime, response/resolution times) are met; manage incident/problem management lifecycle in compliance with our governance. Efficient change management, keeping to regulatory, audit, risk, security requirements. Engage with vendor support: liaising for patches, bug fixes, feature requests, licensing. Possibly provide on-call or out-of-hours support More ❯

security standards. Key Responsibilities: Support, maintain, and upgrade Windows-hosted COTS applications in production, UAT, development environments; coordinate patching, version upgrades, vendor interactions. Manage integrations with identity and access management platforms (Okta or similar), including Single Sign-On (SSO), user provisioning, attribute mapping, and ensuring secure authentication flows. Operate and maintain IIS web servers (configuration, SSL certificates, bindings, application … remediation). Troubleshoot application issues, including performance, integrations (authentication/authorization), availability, and errors; work across teams (infrastructure, security, development, and vendor) to isolate root cause. Assist with release management: reviewing upgrades/patches, scripting or deploying changes, ensuring robust rollback options, coordinating with QA/UAT. Maintain thorough technical documentation including runbooks, change plans, operational procedures, escalation protocols. … Monitor metrics and alerts; ensure SLAs/KPIs (uptime, response/resolution times) are met; manage incident/problem management lifecycle in compliance with our governance. Efficient change management, keeping to regulatory, audit, risk, security requirements. Engage with vendor support: liaising for patches, bug fixes, feature requests, licensing. Possibly provide on-call or out-of-hours support More ❯

users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st Line Support … Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration … endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration – Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking – TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness – Understanding of incident, problem, and change More ❯

Investigate defects or problems; work with internal teams and external vendors to Identify solutions and support any fixes that are required as part of service improvement. Follow the Change Management procedure and other standard practices in installing, configuring and supporting Linux Cluster and Linux Infrastructure and relates items in Test and Production environments. Upgrade or maintain software at a … following industry best practice. Where appropriate, contribute to the development of existing and new IT process and procedures to enhance service transitioning and the service life cycle. Demonstrate good problem management ownership and prevention of SLA breaches under Incident/Problem Management processes. Leadership Through example and behaviour, strive to provide peer leadership to other team More ❯

automation, and a mobile-first strategy across a global footprint. Duties and Responsibilities Platform Ownership & Strategy • Act as the primary owner for the Azure cloud environment, including governance, cost management, architecture, and operations. • Develop and maintain a scalable, secure, and resilient cloud platform aligned with the firm's digital transformation goals. • Drive and implement the roadmap for infrastructure upgrades … regardless of time of day is an essential. • Lead by example, setting clear expectations and holding individuals and teams accountable for high performance and ethical conduct. • Provide direct line management of individuals where appropriate, ensuring clear direction, regular development conversations, and alignment with team and business goals. Operational Management • Take full ownership of day-to-day BAU operations … ensuring the cloud platform's performance, reliability, security, and compliance. This includes patch management across all infrastructure services, as well as ensuring regular reporting is carried out for patch compliance and vulnerability management. Beyond operational stability, the role demands a continuous improvement mindset - proactively evaluating the platform and driving enhancements to optimise efficiency, resilience, and user experience. • Manage incident More ❯

automation, and a mobile-first strategy across a global footprint. Duties and Responsibilities Platform Ownership & Strategy • Act as the primary owner for the Azure cloud environment, including governance, cost management, architecture, and operations. • Develop and maintain a scalable, secure, and resilient cloud platform aligned with the firm's digital transformation goals. • Drive and implement the roadmap for infrastructure upgrades … regardless of time of day is an essential. • Lead by example, setting clear expectations and holding individuals and teams accountable for high performance and ethical conduct. • Provide direct line management of individuals where appropriate, ensuring clear direction, regular development conversations, and alignment with team and business goals. Operational Management • Take full ownership of day-to-day BAU operations … ensuring the cloud platform's performance, reliability, security, and compliance. This includes patch management across all infrastructure services, as well as ensuring regular reporting is carried out for patch compliance and vulnerability management. Beyond operational stability, the role demands a continuous improvement mindset - proactively evaluating the platform and driving enhancements to optimise efficiency, resilience, and user experience. • Manage incident More ❯

automation, and a mobile-first strategy across a global footprint. Key Responsibilities Platform Ownership s Strategy Act as the primary owner for the Azure cloud environment, including governance, cost management, architecture, and operations. Develop and maintain a scalable, secure, and resilient cloud platform aligned with the firm’s digital transformation goals. Drive and implement the roadmap for infrastructure upgrades … expectation of flexibility and responsiveness during critical incidents. Lead by example, setting clear expectations and holding individuals and teams accountable for high performance and ethical conduct. Provide direct line management of individuals where appropriate, ensuring clear direction, regular development conversations, and alignment with team and business goals. This role requires you to remain hands on as well as take … on leadership responsibilities. Operational Management Take full ownership of day-to-day BAU operations, ensuring the cloud platform’s performance, reliability, security, and compliance. This includes patch management across all infrastructure services, as well as ensuring regular reporting is carried out for patch compliance and vulnerability management. Beyond operational stability, the role demands a continuous improvement mindset - proactively More ❯