1 to 25 of 67 Problem Management Jobs in London

Title: Problem & CSI Manager- Energy Client Experience Required Location: London, UK (2Days/Week Onsite) Duration: 6Months+ Rate: 600GBP/Day Inside IR35 Role Overview We are currently hiring a Problem & Continual Service Improvement (CSI) Manager for a leading energy client. The role will support the Senior Problem Manager in developing, embedding and maturing Problem Management and Continual Service Improvement capabilities across a complex multi-supplier SIAM environment. You will be responsible for identifying recurring service issues, conducting and facilitating root cause analysis, driving remediation actions and supporting continual improvements to service resilience and availability. ...

Europe, the Middle East and Africa, Asia and Oceania. The group provides services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management and leasing.Architecture, Middleware, Data Management & Enterprise Services (AMD) is part of EMEA Technology. AMD brings together technology functions that support the delivery, operation … data engineering and business intelligence, project delivery, finance technology, compliance technology, digital delivery and related enterprise services.The Risk and Control Manager will support AMD management by helping maintain a clear, evidence-based view of technology risk, control performance, audit readiness and remediation progress across the AMD portfolio. The role ...

looking for support from an exrternal consultant to help implement and configure. Experience Required: Experience in Admin, Configuration & Development related activities in ServiceNow - Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests, SLM & Virtual Agent. Experience with ...

cases and incidents, ensuring they are resolved efficiently within agreed SLAs. Maintain detailed records of investigations and resolutions for reporting and analysis. Participation in problem management & major incident management, as required. Conduct audits on accounts/AD groups, including cleaning up leavers and users with revoked access.Support … facing skills with effective listening and communication (written and verbal) skills with the ability to engage effectively with technical and non-technical stakeholders. Excellent problem-solving and analytical skills, with attention to detail. Hands-on experience with ITSM tools such as ServiceNow or equivalent platforms. IT Service Management ...

subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.You will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service … plans are in place and tested for the Service Desk function.ITIL Best PracticeEnsure Service Desk operations are aligned with ITIL 4 frameworks, specifically Incident Management, Request Fulfilment, Knowledge Management, Problem Management, and Service Request Management.Maintain and improve standard operating procedures (SOPs), work instructions, runbooks, and knowledge ...

three global functions and hold global accountability for client support and SLA performance across every client and region:Client Support (incl. Incident & Problem Management) - our client-facing service desk, owning triage and first-contact resolution, incident response and the client/product-team relationship.Kaluza Platform Performance Assurance (KPPA … steady, credible presence clients and colleagues rely on - from a board-level service review to a live Sev1. Specifically, you'll:Client Support, Incident & Problem ManagementOwn incident response end to end - severity, Major Incident command, root cause analysis, client communication and resolution within contractual SLAs.Manage incoming support requests.Own Problem ...

WORK WITHYou’ll join Bain’s Technology Solutions Group (TSG) and work closely with teams across Global Technology Operations, Product Engineering, Service Management, Security Operations, and other technology functions around the world.You’ll lead a globally distributed Tier 2 Operations capability spanning infrastructure, digital workplace, and cloud operations. … also lead our Vulnerability and Patch Management Centre of Excellence, partnering across technology and security teams to strengthen service reliability, operational consistency, vulnerability remediation, and readiness across our global technology environment.WHERE YOU’LL FIT WITHIN THE TEAMAs IT Operations Director, you’ll lead the day-to-day operations ...

etc.g. Provide support during technical deployment, configuration, integration and administration of security technologiesh. Demonstrate experience around ITIL or Key process-oriented domains like incident management, configuration management, change management, problem management etc.i. Provide assistance for disaster recovery in the event of any security breaches, attacks ...

etc.g. Provide support during technical deployment, configuration, integration and administration of security technologiesh. Demonstrate experience around ITIL or Key process-oriented domains like incident management, configuration management, change management, problem management etc.i. Provide assistance for disaster recovery in the event of any security breaches, attacks ...

seeking an experienced Head of IT Service Management (ITSM) to lead and evolve the organisation's IT service delivery function, ensuring the highest levels of operational excellence, service quality, and customer satisfaction. The successful candidate will be responsible for defining and implementing ITSM strategies, frameworks, and best practices across … business, leveraging platforms such as ServiceNow and Jira to drive service improvement, incident management, change management, problem management, and service request processes. This role requires a strategic leader who can align IT services with business objectives, establish governance frameworks, monitor service performance through KPIs and SLAs ...

multi-cloud infrastructure platforms and driving Cloud adoption across MUFGThe role holder will lead a team of 8 direct reports and establish a product management style cloud operating model to enable modernisation of ways of working and a shift to reuseable, standardised infrastructure servicesThe role holder will work extensively … cost of cloud technologies and associated budget, licensing and vendor relationships to ensure cost efficiency, optimisation and Return on InvestmentOperational Excellence, Platform and Product Management and GovernanceAccountable for managing all aspects of the public cloud platform for Iaas, PaaS and Saas. This includes architectural design and guidance, liaising with ...

CentersConstantly improving all our processes and procedures. We believe there is nothing we cannot improveAssisting & managing relationships with external vendors & contractorsLiaising with internal teams & management groupsEnsuring we adhere to and exceed local Health & Safety standards in all our Data CentersCreating and maintaining metrics on all aspects of our Data … Centers and utilizing those metrics to drive positive changesAssisting in implementing service methodologies including incident management, problem management, change management and capacity managementA day in the lifeAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed ...

growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.The Role The Service Management group resides within the Technology Operations function within Refinitiv. It provides operational end-to-end service ownership and support, and manages incident, problem and change management processes.The Service Manager (SM) is accountable for service management throughout the service lifecycle and for providing expert input into incident resolution, problem management and change planning. They will focus on the customer experience, ensuring that providers and capabilities meet agreed levels. They ...

activities to enhance overall service delivery.In this role, You willUnderstand functional requirements and translate business requirements into technical database specifications.Provide production support and release management for Db2 database environments.Design, implement, and maintain physical database structures and configurations.Build, review, test, implement, and support application database releases.Implement and manage RACF/… services.Support database migration, upgrade, and data conversion initiatives.Perform root cause analysis and provide timely resolution of database-related incidents and problems.Demonstrate strong analytical and problem-management capabilities to resolve complex technical issues.Provide consulting services on database performance monitoring, tuning, capacity planning, and optimization.Coordinate with development teams during project ...

over the department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activityProvide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failureEducate … line with industry and company standardsWork in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk-based decisions by providing ...

complex technical issues while helping shape the future direction of operational communications at Heathrow.This role combines advanced engineering expertise with operational leadership, supplier management, service transition and stakeholder engagement. You'll work closely with customers, project teams, equipment manufacturers and engineering partners to ensure services remain resilient, supportable … analysis, antenna testing, VSWR and Distance-to-Fault (DTF) measurements, system optimization and coverage validation.Support infrastructure upgrades, equipment commissioning, lifecycle replacement programs and configuration management activities.Maintain accurate technical documentation, engineering standards, configuration records and operational procedures.Operational Governance & Service ImprovementLead Problem Management investigations, Root Cause Analysis ...

around 25 through a period of genuine transformation.What you'll be doing:Own and execute the Technology Resilience and Production Operations strategy, including Incident, Problem, Event and Change Management, driving automation and an agile approach to improve stability, security and speed at scaleBuild and govern an internationalised Centre … scenarios) and Business Continuity PlansLead major incident response and postmortem/root cause processes, driving a culture that reduces repeat incidents and strengthens proactive problem managementOwn the Change Advisory Board and release orchestration strategy, ensuring changes are authorised, risk-assessed and compliant across complex deployment pipelinesManage budget, licensing ...

/Jenkins/GitHub)Configuring and running Code/Binary scans using solutions like SonarQube, Semgrep, Blackbuck, Trivy, GitLeaks Veracode, etc.Configuring and using Secrets management tools like Vault and Cloud native solutionsBroad knowledge of SDLC Tools, specifically Build, Test and Deploy Automation tools, e.g., Maven, Gradle, Selenium, Ansible, etc.Good … Linux Servers. Cloud services (AWS/Azure/GCP). Managing incidents, change requests, service requests and driving TRT (Technical Recovery Team) calls. Strong problem solving skills on these platforms Minimum knowledge and understanding of financial markets are desirable. Ability to work independently and in a team environment. Ability ...

student users.Reporting to the Director of Service Delivery, the Service Delivery Manager leads and coordinates three key functions: the IT Service Desk, ITIL Process Management, and Knowledge Management. These functions form the operational backbone of DTS service delivery, providing first-line support, managing incidents and requests, overseeing change … problem management processes, and maintaining the knowledge base that enables self-service and continuous improvement. The role requires a proactive and collaborative leader who can balance strategic planning with operational oversight. The Service Delivery Manager will lead and develop cross-functional teams, setting clear objectives, conducting performance reviews ...

servers' local storage to create a resilient shared storage pool) Experience managing production-critical infrastructure environments with high availability requirements. Experience with incident management, problem management, RCA, and continuous operational improvement. Knowledge of monitoring, observability, alerting, and performance management. Microsoft Hyper-V (Core Expertise) Deep hands … with monitoring and observability platforms such as Azure Monitor, Prometheus, Grafana, Splunk, or similar tools. Experience supporting enterprise VDI environments. Understanding of ITIL Incident, Problem, Change, and Release Management. Experience working in regulated industries such as Banking or Financial Services. Experience & Qualifications 6+ years of infrastructure engineering experience with ...

engineer will lead cross-functional triage, perform deep root-cause analysis, guide platform stability initiatives, and mentor Level-2 engineers. Key Responsibilities Incident & Problem Management Act as required escalation point (L3) for all high-severity Genesys Cloud CX incidents (P1/P2 focus) Lead technical triage, incident bridges … repeat incidents through structural corrective actions as Team work. Author executive-ready RCA documents including impact analysis, preventive actions, and corrective recommendations Drive problem management, corrective action tracking, and platform stabilization initiatives. Voice, Media & Network Engineering Own advanced troubleshooting of SIP signaling, call setup, and session negotiation Diagnose ...

TitleService Management Senior SpecialistIT Service Delivery Manager to lead the day-to-day delivery and continuous improvement of IT services across the organisation. They will be accountable for service performance, customer experience, operational governance, supplier management and support professionals. This is a hands-on role, combining operational discipline … stakeholder engagement.Key responsibilitiesOwn and manage end-to-end delivery of agreed IT services, ensuring consistent performance against SLAs and business expectations.Lead incident, request, and problem management practices; drive root-cause analysis and preventative actions to reduce repeat issues.Own service reporting and operational dashboards; communicate performance, risks, and improvement ...

availability initiatives.Maintain system security controls and ensure compliance with organizational standards.Create and maintain technical documentation, procedures, and operational runbooks.Participate in root cause analysis and problem management activities.Provide technical guidance and mentoring to junior team members.Support production implementations and planned maintenance activities, including off-hours and weekend work when … supporting and maintaining multiple IBM and CA/Broadcom mainframe products.Experience working in large enterprise environments, preferably within Banking or Financial Services.Strong troubleshooting and problem-solving capabilities.Ability to independently manage complex technical assignments.Excellent verbal and written communication skills.Experience supporting mission-critical production environments with stringent SLA requirements.Desired QualificationsExperience with ...

based in london. Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiply DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

based in london. Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiply DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...