1 to 25 of 130 Problem Management Jobs in London

Problem & Service Delivery Manager will be responsible for driving service quality, reducing recurring incidents and improving the consistency of ticket management across client environments. Aligned with ITIL best practice, this role owns and continually improves the Problem Management process, ensuring root causes are identified, corrective actions … resolution, the sucessfull candidate will be based onsite with our customer located in London. Amongst other tasks, you will be responsible for: Lead weekly Problem Management Boards.Own and manage the Problem Management process, ensuring recurring incidents, underlying causes and service risks are identified, investigated and progressed ...

Site, West London Summary & KEY AREAS OF RESPONSIBILITY As Sr Change Manager you will own and be fully responsible for BAU change control management for Managed Services clients. You will lead a small team of Jr Change Analysts. You will need an understanding of Managed Services delivery and skills … work across multiple teams across both customer and NCR stakeholder teams Member of the UK Managed Services Management Office reporting to the Executive Services Manager Responsible for managing customer changes within BAU. A subject matter expert who owns and manages change projects (and their success) from start to finish ...

Title: Service Management Analyst Reports to: Manager, Service Management Department: Service Management Location: London, United Kingdom – Remote Schedule: 9:00 AM – 6:00 PM Eastern Time Term: International Contractor About Atlas Technica Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity … maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Position Overview We are seeking a Service Management Analyst to join our growing Service Management team. This is a proactive, client-facing role responsible for improving service performance, driving accountability, and coordinating ...

something new, you'll find leaders who support your development and help you turn your ambition into action. What you'll do Within the Problem management Practice based on ITIL version 4, the Problem Resolver will be responsible for resolving Problems in his/her competence domain … fix. He/she will lead complex technical investigations with domain Subject Matter Experts (SMEs) to ensure corrective and preventative measures are implemented. The Problem Resolver should be a self-motivated individual with a good understanding of complex technical environments and the technologies used specifically in the L band ...

their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Position: Problem Manager Location: London Chiswick (On-site) Working schedule: 1st Shift We are looking for a proactive and self-motivated Senior Problem Analyst/Manager … drive effective Problem Management practices, ensuring the identification, investigation, and resolution of recurring issues and service risks. Working within a collaborative team, you will manage the full Problem lifecycle, coordinate root cause investigations, track corrective actions, and support continual service improvement initiatives. The role involves close collaboration ...

Building on more than 30 years of business expertise, Objectway is an international wealth, banking and asset management software provider empowering clients to embrace their future challenges while providing great performance today. The Group is a future-proof technology player with a well-established track record in the financial … seeking an experienced leader to head our UK Back Office Support Department. This senior leadership role is responsible for the day-to-day management of the UK Back Office Support function, supporting the full suite of Back Office applications. The successful candidate will work closely with internal teams, third ...

Improvement Initiatives: Discover areas for improvement within the IT service delivery process and spearhead initiatives to enhance service quality, efficiency, and customer satisfaction. KPI Management and Reporting: Develop, monitor, and report on Key Performance Indicators (KPIs) to track the effectiveness of the service teams, and implement corrective actions when … culture where our internal employees feel valued as customers, ensuring their IT support needs are met with exceptional service and professionalism. Incident and Problem Management: Oversee incident and problem management processes, ensuring timely resolution of issues to minimize the impact on business operations. Vendor and Stakeholder ...

Service Management Analyst/ITIL/Change/Service Management/London/Hybrid/Contract/(Inside IR35) Vivo are working with a business that is looking to recruit a proactive and organised Service Management Analyst to support the day-to-day operation of its Service … Management function. The role will focus on coordinating change, release and service transition activities, ensuring that new and updated services are ready to move into live support. You will also provide support across Problem Management, business continuity, service reporting and continuous improvement. Working closely with technical teams ...

DNA. Invest in us andwe’llinvest in you!. Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. … Centre. This role is pivotal in ensuring compliance during both service transition and operational BAU, whilst driving continuous improvement associated with incident and request management, major incident management, problem management, knowledge management, quality management and change management. Key Responsibilities: Oversee major incident management ...

three global functions and hold global accountability for client support and SLA performance across every client and region: Client Support (incl. Incident & Problem Management) - our client-facing service desk, owning triage and first-contact resolution, incident response and the client/product-team relationship. Kaluza Platform Performance Assurance … steady, credible presence clients and colleagues rely on - from a board-level service review to a live Sev1. Specifically, you'll: Client Support, Incident & Problem Management Own incident response end to end - severity, Major Incident command, root cause analysis, client communication and resolution within contractual SLAs. Manage incoming ...

HEAD OF SERVICE MANAGEMENT andamp; OPERATIONS – LONDON (HYBRID) £1,000 Per Day (DOE) | Inside IR35 (TBC) | 6-Month Contract | ASAP Start Senior interim leadership opportunity within a major UK organisation undergoing significant technology transformation Circa £1,000 per day (DOE), initial 6-month contract with potential extension … months West London – 3–4 days per week onsite Lead improvements across IT Infrastructure, Cloud, Networks, Applications and Service Management ABOUT THE CLIENT We’re supporting a major UK organisation embarking on a significant programme of technology modernisation and operational improvement. Following a period of underinvestment in technology ...

DNA. Invest in us and we'll invest in you!. Job DescriptionOur ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures … Centre. This role is pivotal in ensuring compliance during both service transition and operational BAU, whilst driving continuous improvement associated with incident and request management, major incident management, problem management, knowledge management, quality management and change management. Key Responsibilities: Oversee major incident management ...

looking for support from an exrternal consultant to help implement and configure. Experience Required: Experience in Admin, Configuration & Development related activities in ServiceNow - Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests, SLM & Virtual Agent. Experience with ...

Role: Lead the end-to-end service design process for new products and services entering production. Transform service requirements into practical and sustainable service management frameworks. Design and document key ITSM processes, including: Incident Management, Major Incident Management, Problem Management, Change Management, Release Management, and Service Request Management Facilitate workshops with business, technical, operational, supplier, and support teams. Develop service operating models, governance structures, escalation paths, and support frameworks. Define SLAs, OLAs, service ownership models, KPIs, reporting requirements, and operational readiness criteria. Partner with architecture, engineering, security, and operations teams to ensure ...

overall service delivery. In this role, You will Understand functional requirements and translate business requirements into technical database specifications. Provide production support and release management for Db2 database environments. Design, implement, and maintain physical database structures and configurations. Build, review, test, implement, and support application database releases. Implement … migration, upgrade, and data conversion initiatives. Perform root cause analysis and provide timely resolution of database-related incidents and problems. Demonstrate strong analytical and problem-management capabilities to resolve complex technical issues. Provide consulting services on database performance monitoring, tuning, capacity planning, and optimization. Coordinate with development teams ...

# Consultant - Service Management TransformationManchester, Glasgow, LondonApply for this job* Permanent* Experienced Professionals* Strategy & Transformation* ID 527741-en\\_GB## **Capgemini Invent**At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge … technology created with purpose.## **Your Role**This is a high-impact role within the Cloud Advisory capability unit, contributing to our leadership in Service Management, AI-enabled Operations and Cloud Transformation across clients in a variety of industry sectors.As a Consultant in Service Management Transformation, you will support ...

role ensures clear communication and adherence to KPIs such as response time, resolution, and report delivery by the local teams. What you'll doIncident & Problem ManagementThe Incident Reliability Coordinator ensures that every site within the appointed Subregion executes incident and problem management consistently, accurately, and within SLA. … Responsibilities include: Ensure all incidents are managed in accordance with the Global Incident Management Process, with no deviation in structure, communication, or escalation. Deliver targeted training to site teams to maintain full competency in incident and problem management processes, tools, and expectations. Ensure all incidents requiring ...

working with a leading UK financial services organisation looking for an experienced Head of Application Management to lead a substantial team responsible for business-critical investment, risk and operational applications. This is a senior leadership position combining strategic application ownership, operational service delivery, supplier management and technology governance. … Hybrid role with 2-3 days/week in the office. What you'll be doing Leading and developing a large application management function, with responsibility for team performance, capability and succession planning. Taking ownership of application services supporting key investment and operational business functions. Establishing strong service management ...

global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Profile Summary We are seeking an experienced PAM (Privileged Access Management) Engineer to join our Cyber Security team. The role will focus on the development, operating and continuously improving PAM capabilities across a Mizuho entities. … successful candidate will provide hands-on technical ownership of privileged access controls, account onboarding, credential management, session monitoring, automation and platform resilience, while working closely with infrastructure, identity, application, database, audit and security teams. Duties and Responsibilities Develop, administer and support the Privileged Access Management platform. Manage ...

implementation, deployment and ongoing operation of Cisco Cloud Collaboration technologies . Provide technical support across Voice, Video and WebEx platforms. Participate in Incident Management, Problem Management and Change Management activities. Design and document technical solutions, project specifications and infrastructure requirements. Develop and drive proofs of concept … troubleshoot end-to-end Voice, Video and WebEx architectures/topologies . Experience with infrastructure implementation, deployment, troubleshooting and maintenance. Strong analytical and problem-solving skills. Experience working within Incident, Problem and Change Management processes. Desirable Skills and Experience Experience with Microsoft Teams . Knowledge of Microsoft ...

implementation, deployment and ongoing operation of Cisco Cloud Collaboration technologies . Provide technical support across Voice, Video and WebEx platforms. Participate in Incident Management, Problem Management and Change Management activities. Design and document technical solutions, project specifications and infrastructure requirements. Develop and drive proofs of concept … troubleshoot end-to-end Voice, Video and WebEx architectures/topologies . Experience with infrastructure implementation, deployment, troubleshooting and maintenance. Strong analytical and problem-solving skills. Experience working within Incident, Problem and Change Management processes. Desirable Skills and Experience Experience with Microsoft Teams . Knowledge of Microsoft ...

implementation, deployment and ongoing operation of Cisco Cloud Collaboration technologies . Provide technical support across Voice, Video and WebEx platforms. Participate in Incident Management, Problem Management and Change Management activities. Design and document technical solutions, project specifications and infrastructure requirements. Develop and drive proofs of concept … troubleshoot end-to-end Voice, Video and WebEx architectures/topologies . Experience with infrastructure implementation, deployment, troubleshooting and maintenance. Strong analytical and problem-solving skills. Experience working within Incident, Problem and Change Management processes. Desirable Skills and Experience Experience with Microsoft Teams . Knowledge of Microsoft ...

workflows across Rates, Credit, Repo and Interest Rate Derivatives. Essentials of the role Provide high-quality day-to-day production support, proactive monitoring, incident management and issue resolution for Front Office Fixed Income and Derivatives applications and eTrading services. Own high-severity incidents end-to-end, coordinating business users … controls, documentation and transition into BAU support. Candidate requirements More than five years of relevant experience in Front Office application support, trading support, production management, financial technology or related support functions within an investment banking or capital markets environment. Strong knowledge of Fixed Income and Derivatives products, front ...

processes and procedures. We believe there is nothing we cannot improve Assisting & managing relationships with external vendors & contractors Liaising with internal teams & management groups Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers Creating and maintaining metrics on all aspects of our Data … Centers and utilizing those metrics to drive positive changes Assisting in implementing service methodologies including incident management, problem management, change management and capacity management Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed ...

client accounts. The successful candidate will act as the primary point of contact for clients, manage offshore delivery teams, oversee incident and service management processes, and ensure that client issues, tickets, bugs, and enhancement requests are resolved within agreed service levels. This is a highly visible role requiring strong … stakeholder management, service delivery expertise, and the ability to work effectively across both business and technical teams. Experience: 8+ Years Qualification: Degree or equivalent Job Location: London, UK Job Type: Full-Time Key Responsibilities Client Engagement & Relationship Management Serve as the primary contact for assigned client accounts. Build ...