1 to 25 of 53 Problem Management Jobs in London

Incident & Problem Management Lead £70,000 - £80,000 London (Hybrid – 2-4 times/month in the office) Managed Services Environment You’re not just good under pressure — you lead when the pressure’s on. When things break, you bring structure. When incidents escalate, you bring clarity. And when patterns emerge, you make sure they don’t become … aren’t. But this isn’t just an opportunity to keep the lights on, you’ll be actively helping to transform, reshape and set up a whole new incident & problem process to help improve the overall service offering to the external clients. This is your opportunity to join a leading Managed Services Provider in a hybrid London-based role … where you’ll lead and evolve the organisation’s Incident & Problem Management function. It's a hands-on, outcome-driven position where you'll deliver operational stability today — and lead transformational improvements for tomorrow. What’s in it for you? Salary : £70,000 - £80,000 Location : London (hybrid working – you’ll be expected in the office More ❯

The role: As a Problem Manager, aligned to Problem Management practices, you'll own and oversee the resolution of service-related issues from start to finish. This role offers an exciting chance to work in a dynamic environment with complex systems, making root cause identification challenging. You will collaborate closely with your team and other Service Operations … a strategic view of the entire network, driving improvements across teams to ensure high customer service satisfaction. Additionally, you'll lead continuous improvement initiatives to adapt and scale the Problem Management processes for future energy industry demands. Experience in problem management in a similar environment is essential. As our Problem Manager, you will: Be accountable … for the end-to-end management of all problems impacting the overall service. Create, build and lead strong relationships with stakeholders across the ecosystem and communicate service performance and problem resolutions effectively and efficiently. Where there are identified issues you will collaborate with the relevant SMEs to identify potential solutions, associated risks and be prepared to give effective More ❯

Up to £75,000 (DOE) Central London (3 days on-site per week) Permanent This is an exciting opportunity to shape and lead the fintech organisation's Problem Management framework, collaborating with Incident Managers, Engineering, and Product teams. You'll play a pivotal role in boosting service reliability, utilising AI-powered analysis, and fostering a proactive problem-solving culture. Job Title: Problem Management Specialist Job Type: Permanent Working Arrangement: Hybrid (3 days on-site per week) Office Location: London Responsibilities: Act as the Process Owner, ensuring the problem management process aligns with the organisation's agile and AI-driven model. Partner with Incident Managers to transition significant incidents into structured analysis and … using incident data and AI insights to identify improvement opportunities. Drive continuous improvement initiatives with cross-functional teams to prevent recurrence. Required Experience/Skills: 5+ years' experience in Problem Management or service reliability/operations improvement. 3+ years' experience in IT Service Management, with strong knowledge of ITIL or equivalent frameworks, adapted for agile and DevOps More ❯

IT operations for all financial trading applications for BGC Partners and associated entities. The department consists of several individual disciplines including customer-facing support ("eOperations"), technical support and system management ("Production Support"), and IT Service Management (Incident, Problem, Change, and associated governance routines). We are seeking a qualified candidate for the following position: IT Service Management (Incident, Problem & Change) Process Manager Assist with the running and development of the ITSM function, through the support and continual improvement of key (Major) Incident, Problem and Change Management processes. The ITSM Analyst, reporting to the Global Head of IT Service Management. Support the management of Major Incidents, ensuring efficient resolution and providing effective stakeholder … follow the required framework. Facilitate Major Incident reviews to establish actions to prevent or mitigate future Incidents, recording details to ensure traction and to support Senior Stakeholder reporting. Drive Problem diagnosis, both reactive and proactive, to ensure required actions are agreed, prioritised and tasks assigned are monitored through to completion. Identify Incident and Problem trends, working with IT More ❯

Up to £75,000 (DOE) Central London (3 days on-site per week) Permanent Are you an experienced Incident & Problem Manager eager to shape the future of enterprise technology? A leading fintech organisation is seeking a skilled professional to join their Enterprise Technology function in London. Job Title: Incident & Problem Manager Job Type: Permanent Working Arrangement: Hybrid … days on-site per week) Office Location: London This is an exciting opportunity to play a pivotal role in evolving incident and problem management frameworks, utilising cutting-edge technologies and AI-driven methods. You'll collaborate with a high-impact team, influencing strategic direction and fostering a culture of customer obsession, operational excellence, and growth. Responsibilities: Take ownership … of the management, communication, and resolution of incidents, working closely with Engineering, Product, Customer Services, and third parties to ensure rapid containment, resolution, and mitigation of customer impact. Deliver clear, concise, and executive-quality written communications during and after incidents, ensuring all internal and external audiences are accurately informed. Cultivate a culture of accountability and transparency across teams, ensuring More ❯

3rd line Support Engineer- Azure, MSP, Incident Management, Problem, Microsoft A leading provider of MSP services is seeking a solid and reliable 3rd Line Engineer to act as their engineer in major incidents. The role: This is a highly influential role within their managed services department, delivering best-in-class service toto all customers.You will have a strong … background in supporting Microsoft technologies, especially Azure, across cloud, modern workplace, endpoint management and security. As the 3rd Line Support Engineer, you will be focusing on resolving escalations, problems, and majorincidents. You may, from time to time, need to visit our London-based customers in person to help resolvethe most challenging troubleshooting cases, acting as the subject matter expert.The …/Information Technology, or a related fieldExperience in providing 3rd Line Technical SupportWorking in a busy MSP service desk environment in a structured, ITIL-drivenframework (including Incident, Change and Problem Management)Experience of acting as the 'go-to' person during Major Incidents, including providing RCAs/RFOsTechnical skillsStrong in Microsoft Azure (including Azure Site Recovery, Windows Virtual Desktop More ❯

provide a dedicated resource to contribute to their mission of innovating their business and creating a superior customer experience. We are therfore actively seeking a talented Identity and Access Management (IAM) Operations Engineer who will be responsible for the delivery of the core IAM products and services required to support the enterprise infrastructure and business line applications of our … client. In this role you will work as part of a global team that manages and supports the IAM services including Privileged Access Management, Single Sign-on/Multi-Factor Authentication, and Directory Services. You will collaborate and coordinate with other IT leaders, technologists and support staff to provide a secure, resilient, and quality experience to the global user … 5+ years Information Security experience, with hands on experiences in enterprise IAM platforms (e.g. CyberArk, Delinea, Okta, MS Entra SSO/MFA, MS Active Directory, MS Entra ID) Access Management: Single Sign-On, Multi-Factor Authentication, Federation (SAML, OIDC, OAuth) Privileged Access Management: Managing privileged accounts, session management, vaulting Directory Services: User/Group Management, Sites More ❯

Service Management Analyst - London (3 days) - Permanent - Up to £62k A fantastic opportunity has arisen for an Service Management Analyst to join our London based law firm on a permanent basis. Key Responsibilities Own and manage the full problem management process, aligned with ITIL v4 Identify and investigate root causes through structured RCA sessions Maintain the … bridges, ensuring timely resolution and effective communication Conduct Post-Incident Reviews and ensure follow-up actions are tracked Monitor incident trends and produce regular reporting for stakeholders Support change management processes including risk/impact assessments Participate in CAB/TCAB meetings and ensure adherence to governance standards Help ensure changes are implemented with minimal disruption to services Key … Experience & Skills Required Proven experience in IT Service Management, ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using ITSM tools (e.g. ServiceNow, BMC Remedy, Cherwell) Excellent analytical, communication, and stakeholder engagement skills Calm under pressure, highly organised, and confident leading More ❯

About the role QCIC is seeking an experienced and independent Project Manager to assist in project and problem management for a large blue-chip UK based client. The successful candidate will coordinate and direct all facets of the problem management effort, including bringing the right teams, tools, and information together. You will effectively drive the execution … Project Manager and act as part of the team who are the client’s primary representative for any given project/problem. Key responsibilities are listed below: Budget & Schedule Management : QCIC has full budgetary and schedule accountability for many client projects. The PM will be expected to review and revise the management strategies for commercial delivery responsibilities, including … conformance to a range of project reporting requirements whilst liaising with the Senior Project Manager around these. Vendor Management : The PM will be expected to review and assist with the management of successful vendor/s under existing contractual terms. This will include all aspects of cost, schedule and quality management required to successfully deliver the project. More ❯

About the role QCIC is seeking an experienced and independent Project Manager to assist in project and problem management for a large blue-chip UK based client. The successful candidate will coordinate and direct all facets of the problem management effort, including bringing the right teams, tools, and information together. You will effectively drive the execution … Project Manager and act as part of the team who are the client’s primary representative for any given project/problem. Key responsibilities are listed below: Budget & Schedule Management : QCIC has full budgetary and schedule accountability for many client projects. The PM will be expected to review and revise the management strategies for commercial delivery responsibilities, including … conformance to a range of project reporting requirements whilst liaising with the Senior Project Manager around these. Vendor Management : The PM will be expected to review and assist with the management of successful vendor/s under existing contractual terms. This will include all aspects of cost, schedule and quality management required to successfully deliver the project. More ❯

About the role QCIC is seeking an experienced and independent Project Manager to assist in project and problem management for a large blue-chip UK based client. The successful candidate will coordinate and direct all facets of the problem management effort, including bringing the right teams, tools, and information together. You will effectively drive the execution … Project Manager and act as part of the team who are the client’s primary representative for any given project/problem. Key responsibilities are listed below: Budget & Schedule Management : QCIC has full budgetary and schedule accountability for many client projects. The PM will be expected to review and revise the management strategies for commercial delivery responsibilities, including … conformance to a range of project reporting requirements whilst liaising with the Senior Project Manager around these. Vendor Management : The PM will be expected to review and assist with the management of successful vendor/s under existing contractual terms. This will include all aspects of cost, schedule and quality management required to successfully deliver the project. More ❯

About the role QCIC is seeking an experienced and independent Project Manager to assist in project and problem management for a large blue-chip UK based client. The successful candidate will coordinate and direct all facets of the problem management effort, including bringing the right teams, tools, and information together. You will effectively drive the execution … Project Manager and act as part of the team who are the client’s primary representative for any given project/problem. Key responsibilities are listed below: Budget & Schedule Management : QCIC has full budgetary and schedule accountability for many client projects. The PM will be expected to review and revise the management strategies for commercial delivery responsibilities, including … conformance to a range of project reporting requirements whilst liaising with the Senior Project Manager around these. Vendor Management : The PM will be expected to review and assist with the management of successful vendor/s under existing contractual terms. This will include all aspects of cost, schedule and quality management required to successfully deliver the project. More ❯

security standards. Key Responsibilities: Support, maintain, and upgrade Windows-hosted COTS applications in production, UAT, development environments; coordinate patching, version upgrades, vendor interactions. Manage integrations with identity and access management platforms (Okta or similar), including Single Sign-On (SSO), user provisioning, attribute mapping, and ensuring secure authentication flows. Operate and maintain IIS web servers (configuration, SSL certificates, bindings, application … remediation). Troubleshoot application issues, including performance, integrations (authentication/authorization), availability, and errors; work across teams (infrastructure, security, development, and vendor) to isolate root cause. Assist with release management: reviewing upgrades/patches, scripting or deploying changes, ensuring robust rollback options, coordinating with QA/UAT. Maintain thorough technical documentation including runbooks, change plans, operational procedures, escalation protocols. … Monitor metrics and alerts; ensure SLAs/KPIs (uptime, response/resolution times) are met; manage incident/problem management lifecycle in compliance with our governance. Efficient change management, keeping to regulatory, audit, risk, security requirements. Engage with vendor support: liaising for patches, bug fixes, feature requests, licensing. Possibly provide on-call or out-of-hours support More ❯

security standards. Key Responsibilities: Support, maintain, and upgrade Windows-hosted COTS applications in production, UAT, development environments; coordinate patching, version upgrades, vendor interactions. Manage integrations with identity and access management platforms (Okta or similar), including Single Sign-On (SSO), user provisioning, attribute mapping, and ensuring secure authentication flows. Operate and maintain IIS web servers (configuration, SSL certificates, bindings, application … remediation). Troubleshoot application issues, including performance, integrations (authentication/authorization), availability, and errors; work across teams (infrastructure, security, development, and vendor) to isolate root cause. Assist with release management: reviewing upgrades/patches, scripting or deploying changes, ensuring robust rollback options, coordinating with QA/UAT. Maintain thorough technical documentation including runbooks, change plans, operational procedures, escalation protocols. … Monitor metrics and alerts; ensure SLAs/KPIs (uptime, response/resolution times) are met; manage incident/problem management lifecycle in compliance with our governance. Efficient change management, keeping to regulatory, audit, risk, security requirements. Engage with vendor support: liaising for patches, bug fixes, feature requests, licensing. Possibly provide on-call or out-of-hours support More ❯

security standards. Key Responsibilities: Support, maintain, and upgrade Windows-hosted COTS applications in production, UAT, development environments; coordinate patching, version upgrades, vendor interactions. Manage integrations with identity and access management platforms (Okta or similar), including Single Sign-On (SSO), user provisioning, attribute mapping, and ensuring secure authentication flows. Operate and maintain IIS web servers (configuration, SSL certificates, bindings, application … remediation). Troubleshoot application issues, including performance, integrations (authentication/authorization), availability, and errors; work across teams (infrastructure, security, development, and vendor) to isolate root cause. Assist with release management: reviewing upgrades/patches, scripting or deploying changes, ensuring robust rollback options, coordinating with QA/UAT. Maintain thorough technical documentation including runbooks, change plans, operational procedures, escalation protocols. … Monitor metrics and alerts; ensure SLAs/KPIs (uptime, response/resolution times) are met; manage incident/problem management lifecycle in compliance with our governance. Efficient change management, keeping to regulatory, audit, risk, security requirements. Engage with vendor support: liaising for patches, bug fixes, feature requests, licensing. Possibly provide on-call or out-of-hours support More ❯

security standards. Key Responsibilities: Support, maintain, and upgrade Windows-hosted COTS applications in production, UAT, development environments; coordinate patching, version upgrades, vendor interactions. Manage integrations with identity and access management platforms (Okta or similar), including Single Sign-On (SSO), user provisioning, attribute mapping, and ensuring secure authentication flows. Operate and maintain IIS web servers (configuration, SSL certificates, bindings, application … remediation). Troubleshoot application issues, including performance, integrations (authentication/authorization), availability, and errors; work across teams (infrastructure, security, development, and vendor) to isolate root cause. Assist with release management: reviewing upgrades/patches, scripting or deploying changes, ensuring robust rollback options, coordinating with QA/UAT. Maintain thorough technical documentation including runbooks, change plans, operational procedures, escalation protocols. … Monitor metrics and alerts; ensure SLAs/KPIs (uptime, response/resolution times) are met; manage incident/problem management lifecycle in compliance with our governance. Efficient change management, keeping to regulatory, audit, risk, security requirements. Engage with vendor support: liaising for patches, bug fixes, feature requests, licensing. Possibly provide on-call or out-of-hours support More ❯

an international business. Creation, monitoring and reporting of relevant SLA and KPI metrics Acting as an ambassador to end users, and working directly with users to meet their needs Management of ITSM tools (service desk, auto deployment, patching, remote support, etc) Running a service desk on Single Point of Contact principles and managing the escalation to third line or … external resource where necessary. Extensive M365 operational experience : Familiar with user provisioning and management within M365 How to deploy and support M365 endpoints in a ‘cloud first’ M365 native Infrastructure Hands on technical knowledge of M365 architecture and administration, and an understanding of Microsoft best practice. Managing and Governing Sharepoint in an Enterprise environment General familiarity with Microsoft stack … support to home and remote workers. IT Service Governance Familiar with setting up, managing and administering IT Service governance, ideally aligned with ITIL principles. Including: User provisioning and access management (Starter/movers/leavers, access reviews, etc) Change management Asset management Incident/Problem management Service catalogue, CMDB, etc End user device and software More ❯

Job summary Responsible for the service management of IDT Applications through the process from requesting to completion. The Oracle/Cerner Electronic Patient Record System is a key application; however, the Applications team also supports and advises on many other applications in the Trust and the Group. The post holder will be responsible for: Service Management : To be … ensuring that processes are effective, integrated and in line with Trust standards. Continually review the service provided and monitor demand-capacity and throughput. Develop and provide reports to various management groups as needed. Work closely with all managers within the Team to deliver the Applications and Clinical Systems service. Ensure that there is a structured process for throughput of … Representing the Applications and Clinical Teams at the Technical Design Authority and Change Advisory Board meetings to ensure that appropriate processes are followed Main duties of the job Service Management through the Applications Lifecycle for Applications projects and BAU: Lead the service management of all requests through the lifecycle for the Applications and Clinical Systems Department and the More ❯

regularly to ensure you are on top of the priority tickets and managing competing demands Provide customers with regular updates using the appropriate channels and the company’s service management platform Ensure the tickets information are always of the highest standard (both, detail and quality of the written information) Follow the company’s processes for Incident Management, Service … Request Fulfilment, Change Management and Problem Management Stay abreast and adhere to ITIL framework (policies and procedures) - make effective use of systems to support quality and efficiency - demonstrate what good looks like to your colleagues in the Service Desk team CANDIDATE REQUIREMENTS Proven experience in a comparable IT support role with a strong technical background Exceptional client … to use your own initiative Ability to adhere to established processes and identify when to escalate complex technical issues to meet Service Level Agreement (SLA) requirements Highly effective time-management and organisational skills BENEFITS Annual Salary up to £34,000 per annum with a bonus up to £5,000 Working in an inclusive environment Industry renowned training/certifications More ❯

IT Operations/Monitoring/Service Management Engineer We're looking for a skilled Service Management Engineer to join a growing team. In this role, you'll be at the heart of the IT monitoring and event management services, ensuring smooth operations, rapid incident response, and proactive service improvement. If you're passionate about technology, problem-solving, and delivering excellent service, this could be the role for you. What you'll be doing Acting as the first point of contact for event management queries and issues. Monitoring and triaging events, ensuring incidents are logged, categorised, and escalated correctly. Maintaining operational integrity of monitoring systems, including user access and software version control. Supporting proactive identification … . Experience with N-able N-sight RMM agent deployment and maintenance. Skilled in creating and managing operational checklists for system health. Solid understanding of IT processes and event management within ITSM frameworks. Desirable Familiarity with ITIL best practices (Event, Incident, and Problem Management). Experience in IT support or operations roles. About you Proactive, flexible, and More ❯

time Worker Type: Employee Major Incident Manager - ITSM Practitioner London Permanent (Hybrid) The Opportunity QBE Europe is currently recruiting a Major Incident Manager – ITSM Practitioner to join our service management team in our London office. The role of Major Incident Manager will provide quality major incident support, managing and controlling assigned incidents as they occur to ensure minimal impact … Major Incident being managed, as defined by the process. Responsible for conducting Post Incident Reviews - to ensure continuous improvement and shared learning. Ensure effective handover between Major Incident and Problem Management to drive root cause investigations, identify lessons learnt and drive improvements. Build positive, open and constructive relationships with key stakeholders and service providers, working in partnership to … ensure | adherence to performance targets | service delivery meets current and future business needs, managing customer expectations as necessary | appropriate awareness of the Major Incident Management Processes Ensure that the Major Incident Management Processes are regularly reviewed, and updated as required, to ensure full integration with other relevant processes and procedures (both QBE & 3rd party), reflecting ITIL best practice More ❯

you will perform daily system monitoring and health checks to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development and … smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and work with Lead Consultants to learn, share knowledge and assure continuous improvement. A little further in to the future, a fast track to a Senior … cloud platforms is vital in either Azure, AWS, and/or more modern and agile iPaaS solutions such as Workato, Celigo, SnapLogic, Jitterbit or similar). Strong mental agility, problem-solving skills, and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management skills, enabling you More ❯

you will perform daily system monitoring and health checks to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development and … smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and work with Lead Consultants to learn, share knowledge and assure continuous improvement. A little further in to the future, a fast track to a Senior … cloud platforms is vital in either Azure, AWS, and/or more modern and agile iPaaS solutions such as Workato, Celigo, SnapLogic, Jitterbit or similar). Strong mental agility, problem-solving skills, and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management skills, enabling you More ❯

sure IT services are stable, cost-effective, and continually improving. Key Responsibilities: Oversee day-to-day IT service delivery across infrastructure, end-user computing, and applications Lead vendor relationship management, driving performance, compliance, and commercial value Manage major incidents and problem management, ensuring clear communication and fast resolution Own service performance reporting and drive continual service improvement … initiatives Act as the primary IT business partner for service delivery into the organisation You’ll bring: 10+ years in IT Service Management, with strong ITIL and vendor management experience Proven record managing outsourced partners/SIAM models Strong commercial and contract management background Excellent stakeholder communication and influencing skills A proactive, improvement-focused mindset Please apply More ❯

the ICBC Standard Bank business. Your responsibilities will span across strategy, engineering, delivery, business-as-usual operations oversight. What You'll Be Doing Provide strategic leadership and hands-on management across the Infrastructure Platform estate ensuring the delivery of highly available, scalable, and secure services. Deliver both technical and managerial oversight for core infrastructure platforms, including Wintel, Networks, and … Engineer, Deploy, and Operate" processes in accordance with the IS&O operating handbook, ensuring seamless service delivery, operational excellence, and smooth service transitions. Contribute to the IS&O portfolio management function by offering deep technical insight and support for business-driven projects and infrastructure-related initiatives. Ensure the stability, efficiency, and security of IT infrastructure operations across ICBCS offices … supported by strong governance and risk management practices. Implement global IT strategies and policies ICBCS, adapting them to meet local business and regulatory requirements. What You'll Need To Be Successful Proven experience (10+ years) in IT infrastructure management, with at least 5 years in a leadership or regional management role within a complex, multinational environment. Strong More ❯