1 to 25 of 41 Problem Management Jobs in London

organisation’s infrastructure and applications by proactively identifying, assessing, and remediating security vulnerabilities* Accountable for defining, leading and governing the Change and Release Management strategy across the enterprise translating business strategy into technological action by ensuring digital transformation efforts are stable* Accountable of leading the strategic direction of Incident … Problem and Event Management to maintain operational resilience* Provide leadership and insight on future tooling, technologies, promoting adoption of these within regions to support the ongoing modernisation of the Technology Resilience and Production Operations enterprise function* Own and manage cost and feasibility while planning and delivering Technology Resilience ...

layer across Technology Operations. This includes ITSM processes, major incident command, service catalogue and ownership model, change enablement governance, operational readiness, service reporting, knowledge management, problem management and the service‐management interfaces with Engineering, Customer Operations, suppliers, CISO, Controls and legacy/TC07 teams. The role … does not own product delivery, application development, engineering backlogs, vulnerability management, security policy, customer‐service tooling or traditional eyes‐on‐glass monitoring. It is accountable for ensuring that the operational process, governance, escalation, evidence and reporting model is clear, adopted and effective across those delivery and support boundaries. ...

with software configuration, and ensure incidents are managed through to successful resolution. You'll gain exposure to enterprise networking technologies, authentication systems and infrastructure management while helping customers maximise the value of our software. Key Responsibilities Provide technical support for enterprise software applications. Diagnose, troubleshoot and resolve customer issues … within agreed service levels. Record, prioritise and manage support requests through the service management platform. Escalate complex technical issues to Engineering and Development teams where required. Assist customers with software configuration, deployment and ongoing optimisation. Support integrations with authentication technologies including Active Directory, LDAP, SAML and Single Sign-On. ...

strong understanding of ITIL processes, leadership skills and the ability to develop and execute strategies to enhance service delivery. Responsibilities Team Leadership and Line Management Provide day-to-day leadership and management of the Technical Support team of Oracle Support Analysts. Foster a collaborative and high performing team … metrics, identifying areas for improvement. Input into monthly customer reporting. Act as the escalation point for complex issues and ensure timely resolution. ITIL Process Management Oversee ITIL processes, including Risk Management, Knowledge Management, Incident Management, Problem Management and Change Management. Ensure compliance with ITIL ...

operational processes across territories. Support implementation of new tools, monitoring platforms, and automation capabilities. Participate in testing, change implementation, and release activities. Service Management & Governance Lead and contribute to major incident management, including coordination, resolution, stakeholder communication, and root cause analysis (RCA). This includes support … hours being on call/on duty for approximately one week of every month. Operate within ITIL-aligned service management processes, including: Incident Management Problem Management Change Management Request Fulfilment Ensure all tickets, escalations, and technical activities meet agreed SLA targets. Support continual service improvement ...

strategy, modernise current collaboration tools and to enhance the employee experience of the working environment* The role holder will lead the strategic direction, implementation, management and support of these critical digital workplace products to optimise solutions including the performance and associated costs whilst ensuring reliable and secure digital workplace … Investment* Ensure relationships with EMEA Technology functions and business clients are actively managed to fully deliver to business requirements**Operational Excellence, Platform and Product Management and Governance**Operations* Owns the design, development, and day-to-day operation of digital workplace technologies, including Modern Workplace (Teams, SharePoint, OneDrive), VDI (Citrix ...

platforms and CI/CD pipelines to ensure secure, automated and frequent software delivery, enhancing developer velocity and operational efficiency* Accountable for providing environment management and control. Own and govern the lifecycle, stability, and compliance of all non-production and production technology environments, ensuring controlled, secure, and optimised usage … business demand, risk standards, and platform strategy* Define and enforce environment strategy, implement strict access control and segregation policies ensuring environment readiness with release management timeline* Provide leadership and insight on future Platform Engineering and Product technologies and adoption of these across multiple regions and business lines to support ...

department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activity* Provide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failure* Educate … with industry and company standards* Work in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk-based decisions by providing ...

customer within the organization while providing operational leadership and proactive account management. The role combines customer engagement, service delivery oversight, operational analysis, incident management, and continuous improvement to ensure business outcomes are achieved. \n Based full-time at the customer's East Finchley office, the SDM serves … dedicated partner to the customer, providing day-to-day leadership and coordination across support, engineering, suppliers, and service management teams. The SDM is expected to identify opportunities to improve performance, reduce operational risk, and support contract growth and retention initiatives. \n \n Key Responsibilities \n Customer Relationship Management ...

ideal candidate should have hands-on experience in designing, developing, and customizing ServiceNow solutions Key Skills: Strong experience in ServiceNow ITSM modules (Incident, Change, Problem, Service Catalog) Experience in ServiceNow development, customization, workflows, and integrations Strong experience in development and scripting Hands-on experience with JavaScript, REST APIs … automation Experience with CMDB, reporting, and dashboards Knowledge of Agile and ITIL processes ITSM ITOMComplaints Management Problem Management Knowledge Management Responsibilities: Develop and customize ServiceNow applications. Configure workflows using Flow Designer. Work with ITSM, ITOM, CMDB, and Asset Management. Build Business Rules, Client Scripts, Script Includes ...

while maintaining critical operations. Safeguard infrastructure and applications by proactively identifying, assessing and remediating security vulnerabilities. Define, lead and govern the Change and Release Management strategy across the enterprise, translating business strategy into technological action for stable digital transformation. Lead the strategic direction for Incident, Problem and Event … Management to maintain operational resilience. Provide leadership on future tooling and technologies, promoting adoption within regions to support the ongoing modernisation of the Technology Resilience and Production Operations function. Own and manage cost and feasibility while planning and delivering Platform services. Manage the platform budget, licensing and vendor relationships ...

controlled, secure and optimised usage. Establish frameworks for the Platform Engineering team and oversee budget, licensing, vendor relationships, and resource management. Operational Excellence, Platform Management and Governance Deliver a reliable, sustainable, scalable and efficient operating model by leveraging best practices. Build and implement a Platform Engineering ecosystem that … performance and operational integrity of platform, site reliability, database, storage and cloud infrastructure support teams. Identify and mitigate key risks in accordance with risk management frameworks. Ensure accurate reporting of all KRI/KPI for the Platform Engineering Function. Collaborate with EMEA Technology Risk, Security and Control to meet ...

Overview Purpose of the role: to support the implementation of major changes and improvements to the organization's IT service management practices by driving strategic initiatives to modernize, transform and future‐proof how the bank delivers and supports technology services. Organisational and role context is focused on establishing … running the service-management control plane for IT operations, aligning with Engineering, Product, Customer Operations, CISO, Controls, and the wider transformation programme. The role aims to make new technology services safe to launch, clear to operate and measurable once live, while avoiding siloed operations. Key Accountabilities Establish and operate ...

fully supported. Lead application upgrades, enhancements and release planning. Drive continual service improvement initiatives. Manage incidents, problems and root cause analysis. Support change management and application governance. Produce documentation, service reporting and application roadmaps. Work closely with infrastructure, security and project teams. Ensure software licensing and supplier contracts remain … Contribute towards wider digital transformation initiatives. What We're Looking For We're interested in individuals who combine strong technical understanding with excellent stakeholder management skills. You'll ideally bring experience across several of the following: Application Management or Software/Application Support leadership Enterprise application ownership Supplier ...

embedded, aligned, and ready for go-live. What you'll be doing: Leading ITSM readiness and service transition into BAU Embedding Incident, Change, and Problem Management in line with ITIL Establishing service governance, operational controls, and support models Driving readiness assurance, risk mitigation, and service stability Coordinating across … operational handover, not just documentation Key skills & experience Proven experience delivering ITSM readiness/service transition programmes Strong knowledge of ITIL disciplines (Incident, Change, Problem Management) Experience embedding operational processes and governance in live environments Background in complex, multi-team delivery programmes Strong stakeholder engagement with the ability ...

core infrastructure, including data centres, LAN/WAN, Wi-Fi, and server environments Define, implement, and enforce robust SOPs for backups, disaster recovery, patch management, and hardware lifecycle Ensure reliable connectivity between legacy core systems and modern application platforms Oversee internal security monitoring and collaborate with external security partners …/MDR) Lead incident and problem management activities, including root cause analysis and service restoration Leadership & Vendor Management Lead, mentor, and develop a high-performing infrastructure and network team Act as the primary point of contact for ISPs, vendors, and Managed Service Providers Manage infrastructure budgets, including ...

based in london. Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiply DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

automation across infrastructure deployments. Work closely with development teams to enable self-service infrastructure. Champion cloud security, governance and best practice. Support networking, identity management and hybrid cloud connectivity. Lead technical investigations, problem management and root cause analysis. Contribute to architecture decisions, technical standards and continuous improvement. … Knowledge of container technologies such as Docker and Kubernetes/EKS. Experience managing Windows Server and Linux environments. Good understanding of cloud security, identity management and compliance. Experience with monitoring, logging and observability platforms. Strong troubleshooting and performance optimisation skills. Comfortable working within Agile, DevOps and multidisciplinary delivery teams. ...

staff globally. You will help shape how technology services are managed, supported and improved across the organisation. This will include service delivery, incident and problem management, service performance, supplier coordination, user support, continuous improvement and the development of clear operational processes. The role would suit someone … worked in IT service management, service delivery or technology operations and is comfortable operating in a growing, changing organisation where processes, tools and ways of working are still being developed. Key responsibilities: Lead and improve day-to-day IT service operations across the organisation. Establish clear service management ...

offering the opportunity to influence technology strategy, lead operational excellence and drive continuous improvement across the IT function. The Role IT Service Integration and Management (SIAM) Service performance, governance and continual improvement Major Incident and Problem Management Vendor and supplier management IT risk, controls and regulatory … remain resilient, customer-focused and fit for the future. About You You'll be an accomplished IT leader with significant experience in IT Service Management within a regulated environment. You'll bring Strong experience of SIAM and multi-supplier environments Expertise in IT governance, risk and operational controls Experience ...

improve platform stability Enhance observability, monitoring, alerting, and operational processes Develop and implement automation solutions to improve support efficiency Participate in incident response, problem management, and root cause analysis Collaborate with engineering, infrastructure, and business teams to ensure service continuity Essential Skills & experience experience supporting enterprise billing platforms … production environment Strong troubleshooting and incident management capabilities experience supporting Windows-based applications and services Exposure to Oracle databases experience working within high-availability, business-critical environments Ability to analyse logs, system behaviour, integrations, and transactional issues Excellent communication and stakeholder management skills Highly Desirable Majesco Billing Platform ...

trade capture, market data flows and fixed income products; exposure to foreign exchange, algorithmic trading or electronic trading is advantageous. Strong experience in incident management, post‐mortem practices, problem management and change governance, ideally within regulated financial environments. Advanced technical capability: Linux/Unix systems, SQL, programming ...

Service Desk Technician is responsible for delivering first-line IT support for all IT services and systems. Phone-based, they are responsible for management and escalation of all incoming service requests and fault tickets in accordance with global Service Desk procedures. They will contribute to the successful deployment/… support services in accordance with internal service level expectations and ensure that customer expectations are set and consistently met or exceeded Provides proactive incident management across all global queues for regional tickets Maintains high 1st time fix resolution rates on all relevant service desk tickets Escalates problems based ...

next stage of their career. Key Responsibilities Act as the primary escalation point for complex and high-impact incidents across managed services Lead Problem Management and Major Incident investigations, including root cause analysis (RCA) and preventative recommendations Resolve advanced Incidents, Problems, and non-standard Requests within ConnectWise Manage … improvement opportunities before they become incidents Feed recommendations into Continual Service Improvement (CSI) initiatives and service roadmaps Work closely with Service Delivery and Account Management teams to ensure audit outcomes lead to real-world improvements Act as a technical escalation for customers during high-severity incidents or complex investigations ...

systems, strengthening Site Reliability Engineering practices across the organisation and partnering with senior business and technology managers to improve architecture, automation, resilience and incident management capabilities. What we’ll offer you . A healthy, engaged and well-supported workforce are better equipped to do their best work and, more … trade capture, market data flows and fixed income products; exposure to Foreign Exchange, algorithmic trading or electronic trading is advantageous Strong experience in incident management, post-mortem practices, problem management and change governance, ideally within regulated financial environments Advanced technical capability across Linux or Unix systems, Structured ...