1 to 25 of 43 Problem Management Jobs in London

Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee and drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing together multiple … reliability of IT Services and the end-to-end Customer Service through Experience Level Management. Also, play an active role in the Experience Management Group (XMG) - chairing the forum where required. * Drive both reactive and proactive Problem Management activities, including the collation and analysis of data that ...

researching using a knowledgebase repository, or in person for on-site customers. All incidents and requests are logged in an industry standard IT Service Management tool by the GCC. Broad communications are handled through enterprise level notification systems and organizational chat solutions. Excellent written and oral communication … ability to produce content or directly impact the output and audience for Linear platforms/markets. Where applicable work with DTC equivalent functions. Leadership & Management: Ability to provide leadership when responding to and leading the Major Incident response. The ability to set priorities, provide direction, support resolver groups ...

researching using a knowledgebase repository, or in person for on-site customers. All incidents and requests are logged in an industry standard IT Service Management tool by the GCC. Broad communications are handled through enterprise level notification systems and organizational chat solutions. Excellent written and oral communication … ability to produce content or directly impact the output and audience for Linear platforms/markets. Where applicable work with DTC equivalent functions. Leadership & Management: Ability to provide leadership when responding to and leading the Major Incident response. The ability to set priorities, provide direction, support resolver groups ...

strong understanding of ITIL processes, leadership skills and the ability to develop and execute strategies to enhance service delivery. Responsibilities Team Leadership and Line Management Provide day-to-day leadership and management of the Technical Support team of Oracle Support Analysts. Foster a collaborative and high performing team … metrics, identifying areas for improvement. Input into monthly customer reporting. Act as the escalation point for complex issues and ensure timely resolution. ITIL Process Management Oversee ITIL processes, including Risk Management, Knowledge Management, Incident Management, Problem Management and Change Management. Ensure compliance with ITIL ...

integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, REST/SOAP - ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) - Understanding of Agile based approach to software development (SCRUM experience a plus) Desirable Skills: - Experience in creation … relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components - Telecoms industry experience - Consultative and analytical approach - Experience implementing ITSM tools; such as Incident Management, Service Request Management, Problem Management, Change Management, and Configuration Management ...

working closely with internal teams and third-party partners where required.Maintain clear communication with stakeholders regarding incident status, progress and expected resolution timelines.Contribute to problem management by proactively identifying recurring issues and implementing preventative measures.Support release and deployment activities, ensuring changes are fully tested and validated before moving … Employee RecordsAbsence ManagementRecruitmentLearningPerformance ManagementSelf Service HRPayroll and Time & LabourExperience managing or coordinating workloads within a technical support or development team.Strong experience working with incident management, problem management and root cause analysis in live service environments.Ability to work on L2 and L3 support incidents, coordinating with internal teams ...

clients on an initial 6-month contract. The successful candidate will play a key role in designing, developing and enhancing IT Service Management (ITSM) capabilities on the ServiceNow platform. Working as part of an Agile delivery team, you will collaborate with architects, business analysts and platform administrators to deliver … experience. Key Responsibilities Design, develop and configure ServiceNow ITSM solutions aligned with business and IT requirements. Develop and enhance core ITSM modules including Incident, Problem, Change, Request, Knowledge and Service Catalogue. Configure workflows using Flow Designer and traditional workflow capabilities. Build and maintain Catalog Items, Record Producers, Order Guides ...

department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activity* Provide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failure* Educate … with industry and company standards* Work in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk-based decisions by providing ...

ideal candidate should have hands-on experience in designing, developing, and customizing ServiceNow solutions Key Skills: Strong experience in ServiceNow ITSM modules (Incident, Change, Problem, Service Catalog) Experience in ServiceNow development, customization, workflows, and integrations Strong experience in development and scripting Hands-on experience with JavaScript, REST APIs … automation Experience with CMDB, reporting, and dashboards Knowledge of Agile and ITIL processes ITSM ITOMComplaints Management Problem Management Knowledge Management Responsibilities: Develop and customize ServiceNow applications. Configure workflows using Flow Designer. Work with ITSM, ITOM, CMDB, and Asset Management. Build Business Rules, Client Scripts, Script Includes ...

inclusive culture, supporting professional growth, improving operational practices, and helping the team navigate both technical and organisational challenges. While this is primarily a people management role, we value leaders who remain close to the services they support. You will be actively involved in service management, incident response, problem … aligned with business priorities. Promoting the adoption of tools, processes, and practices that improve service quality, operational visibility, and team effectiveness. Encouraging collaborative problem-solving and a culture of continuous improvement across the team. People Management & Team Development Managing and supporting a team of Digital Print Services specialists ...

Exchange Online. Provide efficient and effective escalation path for junior members of the team Own day-to-relationships with extended technical partners in the management of IT services, working in a collaborative and transparent culture Promote technical implementations into production Ensuring IT assets are maintained in the IT Asset … updated, secure, and plans in place prior to End of Life To lead any root cause analysis and resolution of problems. Own and drive problem management for the relevant technical areas. Knowledge and Expertise Essential: Experience in designing, implementing and supporting Azure Cloud services (IaaS, PaaS, Networks) Experience ...

creates systematic visibility across the global engineering organization. This role supports the SVP of Global Engineering and their direct VP reports by transforming reactive management approaches into proactive operational intelligence, reducing leadership administrative burden, and ensuring reliable operational reporting and performance visibility. What this role is NOT: This role … does not own engineering delivery, technical architecture, people management, performance evaluation, or security frameworks. Accountability for outcomes remains with VPs and Engineering Directors. Job Description Monthly & Quarterly Reviews: Own end-to-end compilation ensuring 100% on-time delivery; standardize templates across engineering functions; automate data collection from capacity management ...

fully supported. Lead application upgrades, enhancements and release planning. Drive continual service improvement initiatives. Manage incidents, problems and root cause analysis. Support change management and application governance. Produce documentation, service reporting and application roadmaps. Work closely with infrastructure, security and project teams. Ensure software licensing and supplier contracts remain … Contribute towards wider digital transformation initiatives. What We're Looking For We're interested in individuals who combine strong technical understanding with excellent stakeholder management skills. You'll ideally bring experience across several of the following: Application Management or Software/Application Support leadership Enterprise application ownership Supplier ...

embedded, aligned, and ready for go-live. What you'll be doing: Leading ITSM readiness and service transition into BAU Embedding Incident, Change, and Problem Management in line with ITIL Establishing service governance, operational controls, and support models Driving readiness assurance, risk mitigation, and service stability Coordinating across … operational handover, not just documentation Key skills & experience Proven experience delivering ITSM readiness/service transition programmes Strong knowledge of ITIL disciplines (Incident, Change, Problem Management) Experience embedding operational processes and governance in live environments Background in complex, multi-team delivery programmes Strong stakeholder engagement with the ability ...

core infrastructure, including data centres, LAN/WAN, Wi-Fi, and server environments Define, implement, and enforce robust SOPs for backups, disaster recovery, patch management, and hardware lifecycle Ensure reliable connectivity between legacy core systems and modern application platforms Oversee internal security monitoring and collaborate with external security partners …/MDR) Lead incident and problem management activities, including root cause analysis and service restoration Leadership & Vendor Management Lead, mentor, and develop a high-performing infrastructure and network team Act as the primary point of contact for ISPs, vendors, and Managed Service Providers Manage infrastructure budgets, including ...

opportunity for a Project Manager to join this global Energy company. Operational Project Manager Stabilisation + Risk Reduction DEX Sustainability Responsibilities Extensive support & operations management experience, & ops risk experience (service performance, stability, availability, incidents, problem management, opex management) Good infrastructure and environment literacy (capacity, resilience, prod … delivering progressively larger and more complex projects up to $5m, teams up to 20. Ideally a PDF accreditation or Prince or similar within Project Management Communication and resilience. Story telling, Entrepreneurial skills. *This needs combining with a positive attitude and an ability to work within a large, globally dispersed ...

based in london. Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiply DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

range of blue-chip clients. The role The successful candidate will be assisting the IT Manager in all aspects of IT support including the management of our Managed Services Partner. We are looking for candidates that have appropriate IT certifications and have hands on experience and is an ambitious … support tickets raised and ensure they are given the appropriate priority and in some cases acted on instead of the MSP. Assistance with problem management and ongoing incidents, ensuring effective diagnosis and trend analysis in identifying underlying root causes and facilitating their documentation and resolution. Assist with providing ...

automation across infrastructure deployments. Work closely with development teams to enable self-service infrastructure. Champion cloud security, governance and best practice. Support networking, identity management and hybrid cloud connectivity. Lead technical investigations, problem management and root cause analysis. Contribute to architecture decisions, technical standards and continuous improvement. … Knowledge of container technologies such as Docker and Kubernetes/EKS. Experience managing Windows Server and Linux environments. Good understanding of cloud security, identity management and compliance. Experience with monitoring, logging and observability platforms. Strong troubleshooting and performance optimisation skills. Comfortable working within Agile, DevOps and multidisciplinary delivery teams. ...

staff globally. You will help shape how technology services are managed, supported and improved across the organisation. This will include service delivery, incident and problem management, service performance, supplier coordination, user support, continuous improvement and the development of clear operational processes. The role would suit someone … worked in IT service management, service delivery or technology operations and is comfortable operating in a growing, changing organisation where processes, tools and ways of working are still being developed. Key responsibilities: Lead and improve day-to-day IT service operations across the organisation. Establish clear service management ...

offering the opportunity to influence technology strategy, lead operational excellence and drive continuous improvement across the IT function. The Role IT Service Integration and Management (SIAM) Service performance, governance and continual improvement Major Incident and Problem Management Vendor and supplier management IT risk, controls and regulatory … remain resilient, customer-focused and fit for the future. About You You'll be an accomplished IT leader with significant experience in IT Service Management within a regulated environment. You'll bring Strong experience of SIAM and multi-supplier environments Expertise in IT governance, risk and operational controls Experience ...

hiring a seasoned VP-Level Major Incident Manager to lead end-to-end management of high-severity technology incidents across a complex, regulated environment. You will command incidents from detection through restoration, ensure crisp executive communications, drive cross-technology recovery, and influence decisions that directly impact operational stability. What … operations teams; remove blockers and manage dependencies Maintain operational discipline by tracking timelines, actions, risks, and decisions; provide real-time updates to senior management Manage senior stakeholders across Technology and Business: set expectations, manage impact narratives, and escalate decisively Perform risk and impact analyses, rapidly assessing the wider implications ...

/400 (iSeries) platform and modern application systems. Monitor security events internally and coordinate responses with external SOC/MDR partners. Leadership & Vendor Management Lead, mentor, and develop the Infrastructure and Network team. Act as the primary contact for ISPs, hardware vendors, and managed service providers (MSPs). Oversee … infrastructure budget planning, spend control, and hardware procurement. Required Skills & Experience 10+ years’ experience in IT infrastructure management, ideally within a large-scale retail or wholesale environment. Strong expertise in TCP/IP, routing, switching, firewalls, and Azure networking (ExpressRoute/VPN). Proven experience with Windows and Linux ...

Service Desk Technician is responsible for delivering first-line IT support for all IT services and systems. Phone-based, they are responsible for management and escalation of all incoming service requests and fault tickets in accordance with global Service Desk procedures. They will contribute to the successful deployment/… support services in accordance with internal service level expectations and ensure that customer expectations are set and consistently met or exceeded Provides proactive incident management across all global queues for regional tickets Maintains high 1st time fix resolution rates on all relevant service desk tickets Escalates problems based ...

environments and driving continuous improvement. The Role This role also involves contributing to security service improvements and core operational processes, including incident, change, and problem management, as well as supporting the design, implementation, and review of security controls. There may occasionally be a requirement to support ...