1 to 25 of 29 Problem Management Jobs in London

Systems Applications Support Manager is a key role which bridges the gap between technical systems staff and lead operational and clinical users. It covers management of Millennium for both service incidents and build changes. The scope includes the inter-relationship between Millennium and downstream systems, including in particularRIS-PACS … supported by the team.Accountable for the smooth running of the Trusts primary and most widely used clinical application, Millennium and other connected applications.Lead for problem solving and analysis of new requirements connected with Millennium and other connected applications.Responsible for supporting Millennium and connected applications deployment activities.Compliance with all relevant ...

complex issues, supporting infrastructure and applications, contributing to root cause analysis, and ensuring services meet agreed service levels and operational standards. Key Responsibilities: Incident & Problem Management Act as the primary owner of incidents and service requests from initiation to resolution. Diagnose and resolve complex technical issues across applications … systems, and infrastructure. Perform root cause analysis for recurring incidents and contribute to problem management processes. Ensure incidents are managed in accordance with best practices and defined service levels. Service Assurance & Monitoring Monitor the health and availability of critical systems and services. Investigate service alerts and proactively resolve ...

through automation and improved operational tooling. Collaborate with engineering teams to incorporate reliability into services through design enhancements and resilience patterns. Incident and Problem Management Excellence Enhance production outcomes through effective incident response practises, including major incident triage, root cause analysis, and post-incident reviews. Strengthen problem management processes to reduce repeat incidents and mitigate technical debt risks. Observability and Tooling Enablement Set observability standards across logs, metrics, traces, and dashboards to enhance service detection and restoration times. Partner with platform and tooling teams to align SRE needs with enterprise-level tools and processes. Stakeholder ...

Drive remediation of control gaps identified through internal/external audits and capability assessments Establish and execute a risk-based controls roadmap across User Management, Asset Management, Change Management, and Information Management Ensure controls are effectively embedded into BAU operating processes and aligned to change policy … regulatory requirements Coordinate delivery across Technology Operations, Service Management, Architecture, HR, Procurement, and third-party delivery partners Manage programme risks, dependencies, milestones, governance forums and executive reporting Define and track measurable outcomes through control metrics, reporting and automated monitoring Provide strategic leadership and challenge at programme and steering committee ...

strategy with PETO leadership, redesigning ITIL processes, ticket flows and the operating model to build a best‐in‐class function. Re‐engineer Jira Service Management workflows, queues, automations, and implement a unified Service Catalogue mapping services to owners, SLAs/SLOs, request types, runbooks and escalation paths. Establish strong … clear priority/severity definitions, escalation criteria and evidence standards to increase L2 first‐time resolution and protect L3 capacity. Build and run the Problem Management function, driving RCA and preventative actions that reduce recurrence and improve system resilience. Shift Technical Operations toward proactive protections (SLOs, error budgets ...

through platforms such as Microsoft Azure & Microsoft 365. The Team The Director of Infrastructure and Cyber Security is a global role managing the delivery, management and update of Infrastructure and Cyber Security at the Foundation's 6 offices (Beijing, Frankfurt, London, Montreal, San Francisco, and Tokyo). The role … relationships, and works with business leaders and the CTO to shape the organisation’s infrastructure and security roadmap. The Director ensures innovation, resilience, risk management, and service continuity in a distributed environment. IFRS prioritises cloud‐based technology platforms. Drive standardisation across multiple offices while accommodating regional requirements. Develop strategies ...

About the role QCIC is seeking an experienced and independent Project Manager to assist in project and problem management for a large blue-chip UK based client. The successful candidate will coordinate and direct all facets of the problem management effort, including bringing the right teams … part of the team who are the client’s primary representative for any given project/problem. Key responsibilities are listed below: Budget & Schedule Management : QCIC has full budgetary and schedule accountability for many client projects. The PM will be expected to review and revise the management strategies ...

Desirable: experience using M365 Security Controls • Ensure our internal systems are managed to the highest standard by following industry best practice • Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes • Actively contribute to the development of existing ...

engineer will lead cross‐functional triage, perform deep root‐cause analysis, guide platform stability initiatives, and mentor Level‐2 engineers. Key Responsibilities Incident & Problem Management (Genesys Cloud CX & UCCE) Act as L3 escalation for all high‐severity P1/P2 contact center incidents across Genesys Cloud … eliminate repeat incidents through structural corrective actions. Author executive‐ready RCA documents including business impact, preventive actions, and long‐term remediation plans. Drive problem management, corrective action tracking, and service stabilization initiatives. Voice, Media & Network Engineering Own advanced troubleshooting of SIP signaling, call setup, and session negotiation (Genesys ...

Applications Engineer - Finance & Wealth Management - Permanent - Hybrid Location: London or Liverpool (Hybrid - 1-2 days per week in the office) Salary: £70,000pa - £90,000pa + Excellent Financial Services Benefits Package Background Checks: Successful candidates will require Full Financial background checks if offer presented Experience of Expo Platform … applications across the full lifecycle in a financial services environment, including BAU, change and delivery. The Company: Global leader in the Wealth and Financial Management arena is seeking an experienced Applications Engineer to work hybrid (1 to 2 days per week) at their London City HQ or their Liverpool ...

based in london. Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiply DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

production support operation. Demonstrates technical proficiency for relevant products, tools and/or processes across the role disciplines. Able to execute routine and complex problem diagnostics, incident and/or problem management, change implementation, product installation, hardware and software support. Ability to develop strong working relations with … deficiencies with minimal direction from management. Must be able to solve complex problems from a broad range of disciplines. Must be familiar with incident, problem and change management processes and escalate problems according to established procedures and timelines. Seeks and offers ideas or new ways of doing things ...

service enhancements, small change requests, and ongoing improvements—coordinating activities, communicating clearly with stakeholders, and ensuring work is prioritised effectively. This position blends service management, customer engagement, operational oversight, and light project coordination. It suits someone who thrives in a fast-moving environment, communicates with clarity, and is always … looking for ways to elevate service quality. Applicant requirements: Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech Strong B2B relationship management experience, ideally in fintech or financial services Knowledge of ITIL and service level management (certification preferred) Experience supporting live customers ...

services for a mid-sized, multi-region user base. Focus on resolving incidents efficiently, maintaining system availability, and supporting business operations. Key Responsibilities Incident & Problem Management Own incidents and service requests through to resolution Troubleshoot complex technical issues across systems and applications Conduct root cause analysis and follow … support/service desk roles Strong troubleshooting skills Confident using Azure, Entra and Intune Familiarity with ITSM tools Understanding of IT service management processes Desirable: Experience in regulated environments Knowledge of cloud platforms, directory services, device management, and networking fundamentals Attributes Analytical and problem-solving mindset Strong ...

reduce meantime to resolution. Create and maintain clear documentation for L1/L2 teams; deliver enablement sessions as needed. Contribute to incident reviews and problem management, driving permanent fixes and automation for recurring issues. Participate in a limited weekend/on-call rotation (approximately 4–6 weekends … communicator capable of translating complex technical issues for diverse audiences. Demonstrated bias for action: resolve incidents while building long-term fixes and automations. Strong problem-solving: identify edge cases, add validations, and anticipate failure modes. Experience with SDLC and support tooling: GitLab, incident management, JIRA, and standard ticket ...

premium IT support experience, acting as the bridge between walk-up support, scheduled appointments, and wider IT operations. This role combines people leadership, service management, and hands-on technical oversight, ensuring the Tech Bar delivers fast, professional, and consistent support aligned to corporate standards and brand values. Responsibilities: Service … peak usage to proactively adjust staffing and processes. Maintain a high-quality, welcoming TechBar environment that reflects a professional, polished user experience. Team Management & Development Lead, coach, and support TechBar analysts, setting clear expectations and standards of service. Manage rotas, shift patterns, leave, and absence to ensure full operational ...

looking for a Senior Application & Data Engineer to join their internal technology team. You will be supporting the design, delivery, and ongoing management of business-critical applications and reporting solutions across Microsoft Azure and the Power Platform ecosystem. The role is Hybrid and you will be required onsite … suppliers, and senior stakeholders to ensure successful delivery Provide technical leadership across application, reporting, and data services Follow ITIL processes for incidents, changes, and problem management Required Experience Strong background within Financial Services, Investment Management, or similar regulated environments Proven experience delivering modern application and reporting solutions ...

have a strong technical breadth, with the ability to troubleshoot across networks, databases, infrastructure, and applications. This is an active role in Serious Incident Management, Change and Enhancement delivery and Problem Management, often coordination with cross-functional teams and external partners. Previous experience working in the Insurance ...

reduce meantime to resolution. Create and maintain clear documentation for L1/L2 teams; deliver enablement sessions as needed. Contribute to incident reviews and problem management, driving permanent fixes and automation for recurring issues. Participate in a limited weekend/on-call rotation (approximately 4–6 weekends … communicator capable of translating complex technical issues for diverse audiences. Demonstrated bias for action: resolve incidents while building long-term fixes and automations. Strong problem-solving: identify edge cases, add validations, and anticipate failure modes. Experience with SDLC and support tooling: GitLab, incident management, JIRA, and standard ticket ...

EMEA Credit traders Front-office support for trading , pricing , risk and trade capture platforms Ownership of BAU support , issue investigation and resolution Major Incident & Problem Management Monitoring and alerting of critical trading systems Proactive identification of system issues and stability risks Release support and enforcement of change management … Corporate Bonds CDS (Credit Default Swaps) Credit Indices/ETFs Experience supporting electronic trading and risk platforms Understanding of market data flows Excellent problem solving and communication skills Technical Skills Unix/Linux SQL Python KDB Monitoring tools: Dynatrace , Splunk ITIL processes Grid/distributed computing (nice to have ...

This is an opportunity for a technical problem solving SRE to join a leading global fintech who are currently growing their presence in Europe. Role Responsibilities; Investigate, troubleshoot and diagnose incidents Provide first-third line investigation and diagnosis of incidents and Service Requests. Be the Incident coordinator for operational … diagnose and troubleshoot technical issues both offline and in real-time Ability to handle multiple priorities and deal with ambiguity Experience with incident and problem management processes Experience working as an Application Support/DevOps or SRE Role (preferably with in Trading & Risk Management systems ) Experience communicating ...

technical product owner and subject matter expert for the firm’s Azure integrations. You will work with other applications, such as the Master Data Management system, as needed. KEY RESPONSIBILITIES//Application Management and Development Manage the configuration, deployment and ongoing support of Azure integrations. Develop, test … improve user experience. Manage vendor relationships, including coordinating support cases, overseeing service levels, and negotiating enhancements or customisations. Work closely with the internal Problem Management team. Cybersecurity and Risk Ensure applications comply with internal and external security policies and best practices. Implement controls to safeguard application data, access ...

/Azure) Strong focus on network security and infrastructure resilience CCNP certification required Experience with Mimecast highly desirable Knowledge of ITIL processes (incident, change, problem management) beneficial Comfortable travelling between sites when required Experience: Typically 5+ years in network/infrastructure engineering roles Experience operating ...

line support for systems and services Respond to incidents and coordinate resolutions Support system changes, upgrades, and installations Assist with root cause analysis and problem management Contribute to system improvements, upgrades, and technology rollouts Work closely with internal teams, service owners, and external suppliers Participate … technology, or IT operational environments Strong technical understanding across systems and workflows Proven ability to make decisions in operational or high-pressure situations Strong problem-solving skills with a focus on minimising downtime Proactive mindset with a focus on continuous improvement This is a great opportunity to join ...

modernised Power BI setup Enhance reporting to improve IT operational visibility Work with JIRA data (service requests, tickets, workflows) Deliver reporting for incident and problem management Provide insights to support performance improvements Deliver training to global users and engage with stakeholders Requirements: Expert Power BI development experience Experience ...