1 to 25 of 29 Problem Management Jobs in London

responsibility for implementing bug fixes and changes that are requested by the Clinical Systems Technical Support Team along with strict adherence to Change management and configuration management processes. You will have line management responsibility of direct reports including HR management duties, work planning, mentoring as well … Trust Responsible for implementing bug fixes and changes that are requested by the Clinical Systems Technical Support Team along with strict adherence to Change management and configuration management processes. Responsible for configuring the system performing administrative functions when requested by other Clinical Systems Support Teams. Responsible for line ...

Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee and drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing together multiple … reliability of IT Services and the end-to-end Customer Service through Experience Level Management. Also, play an active role in the Experience Management Group (XMG) - chairing the forum where required. * Drive both reactive and proactive Problem Management activities, including the collation and analysis of data that ...

strong understanding of ITIL processes, leadership skills and the ability to develop and execute strategies to enhance service delivery. Responsibilities Team Leadership and Line Management Provide day-to-day leadership and management of the Technical Support team of Oracle Support Analysts. Foster a collaborative and high performing team … metrics, identifying areas for improvement. Input into monthly customer reporting. Act as the escalation point for complex issues and ensure timely resolution. ITIL Process Management Oversee ITIL processes, including Risk Management, Knowledge Management, Incident Management, Problem Management and Change Management. Ensure compliance with ITIL ...

availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement initiatives across … support processes, tooling, and operational practices. Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery. Support application upgrades, releases, enhancements, and operational readiness activities. Manage workload planning, resource allocation, and team performance. Produce regular reporting on service performance, trends, risks, and improvement opportunities. ...

department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activity Provide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failure Educate … with industry and company standards Work in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk‐based decisions by providing ...

ideal candidate should have hands-on experience in designing, developing, and customizing ServiceNow solutions Key Skills: Strong experience in ServiceNow ITSM modules (Incident, Change, Problem, Service Catalog) Experience in ServiceNow development, customization, workflows, and integrations Strong experience in development and scripting Hands-on experience with JavaScript, REST APIs … automation Experience with CMDB, reporting, and dashboards Knowledge of Agile and ITIL processes ITSM ITOMComplaints Management Problem Management Knowledge Management Responsibilities: Develop and customize ServiceNow applications. Configure workflows using Flow Designer. Work with ITSM, ITOM, CMDB, and Asset Management. Build Business Rules, Client Scripts, Script Includes ...

inclusive culture, supporting professional growth, improving operational practices, and helping the team navigate both technical and organisational challenges. While this is primarily a people management role, we value leaders who remain close to the services they support. You will be actively involved in service management, incident response, problem … aligned with business priorities. Promoting the adoption of tools, processes, and practices that improve service quality, operational visibility, and team effectiveness. Encouraging collaborative problem-solving and a culture of continuous improvement across the team. People Management & Team Development Managing and supporting a team of Digital Print Services specialists ...

creates systematic visibility across the global engineering organization. This role supports the SVP of Global Engineering and their direct VP reports by transforming reactive management approaches into proactive operational intelligence, reducing leadership administrative burden, and ensuring reliable operational reporting and performance visibility. What this role is NOT: This role … does not own engineering delivery, technical architecture, people management, performance evaluation, or security frameworks. Accountability for outcomes remains with VPs and Engineering Directors. Job Description Monthly & Quarterly Reviews: Own end-to-end compilation ensuring 100% on-time delivery; standardize templates across engineering functions; automate data collection from capacity management ...

embedded, aligned, and ready for go-live. What you'll be doing: Leading ITSM readiness and service transition into BAU Embedding Incident, Change, and Problem Management in line with ITIL Establishing service governance, operational controls, and support models Driving readiness assurance, risk mitigation, and service stability Coordinating across … operational handover, not just documentation Key skills & experience Proven experience delivering ITSM readiness/service transition programmes Strong knowledge of ITIL disciplines (Incident, Change, Problem Management) Experience embedding operational processes and governance in live environments Background in complex, multi-team delivery programmes Strong stakeholder engagement with the ability ...

core infrastructure, including data centres, LAN/WAN, Wi-Fi, and server environments Define, implement, and enforce robust SOPs for backups, disaster recovery, patch management, and hardware lifecycle Ensure reliable connectivity between legacy core systems and modern application platforms Oversee internal security monitoring and collaborate with external security partners …/MDR) Lead incident and problem management activities, including root cause analysis and service restoration Leadership & Vendor Management Lead, mentor, and develop a high-performing infrastructure and network team Act as the primary point of contact for ISPs, vendors, and Managed Service Providers Manage infrastructure budgets, including ...

staff globally. You will help shape how technology services are managed, supported and improved across the organisation. This will include service delivery, incident and problem management, service performance, supplier coordination, user support, continuous improvement and the development of clear operational processes. The role would suit someone … worked in IT service management, service delivery or technology operations and is comfortable operating in a growing, changing organisation where processes, tools and ways of working are still being developed. Key responsibilities: Lead and improve day-to-day IT service operations across the organisation. Establish clear service management ...

offering the opportunity to influence technology strategy, lead operational excellence and drive continuous improvement across the IT function. The Role IT Service Integration and Management (SIAM) Service performance, governance and continual improvement Major Incident and Problem Management Vendor and supplier management IT risk, controls and regulatory … remain resilient, customer-focused and fit for the future. About You You'll be an accomplished IT leader with significant experience in IT Service Management within a regulated environment. You'll bring Strong experience of SIAM and multi-supplier environments Expertise in IT governance, risk and operational controls Experience ...

software for smoother operations. Validate connectivity, performance and security controls. Submit, review and approve firewall rule changes required for new servers or services. Obsolescence Management Maintain an up-to-date inventory of all hardware/software assets supporting the PNL environment. Develop and execute a de-commissioning roadmap … configuration baselines in the corporate knowledge repository. Essential skills Technical Skills: Experience with application support in a production environment. Knowledge of incident and problem management processes. Familiarity with IT Service Management (ITSM) tools such as ServiceNow. Understanding of Scripting and automation tools (e.g. PowerShell, Python etc.) Good ...

team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO). Driven by our investment in cutting-edge technologies like AI and cloud solutions, we’re home to a diverse range of roles … support for Windows and Mac endpoints, collaboration tooling, and corporate applications. Diagnose and resolve complex issues across Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), endpoint management (Intune and SCCM), and Video Conferencing (Cisco). Perform structured troubleshooting using logs, system tools, event viewer, device management portals, and known error ...

hiring a seasoned VP-Level Major Incident Manager to lead end-to-end management of high-severity technology incidents across a complex, regulated environment. You will command incidents from detection through restoration, ensure crisp executive communications, drive cross-technology recovery, and influence decisions that directly impact operational stability. What … operations teams; remove blockers and manage dependencies Maintain operational discipline by tracking timelines, actions, risks, and decisions; provide real-time updates to senior management Manage senior stakeholders across Technology and Business: set expectations, manage impact narratives, and escalate decisively Perform risk and impact analyses, rapidly assessing the wider implications ...

Service Desk Technician is responsible for delivering first-line IT support for all IT services and systems. Phone-based, they are responsible for management and escalation of all incoming service requests and fault tickets in accordance with global Service Desk procedures. They will contribute to the successful deployment/… support services in accordance with internal service level expectations and ensure that customer expectations are set and consistently met or exceeded Provides proactive incident management across all global queues for regional tickets Maintains high 1st time fix resolution rates on all relevant service desk tickets Escalates problems based ...

edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand business systems … Microsoft Technical Stack. Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation. Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving ...

provisioning, application deployment and operational processes Support containerised workloads using Kubernetes and related technologies Improve platform monitoring, observability, alerting and operational dashboards Support incident management, root cause analysis and problem management Work with security teams to address vulnerabilities, compliance requirements and secure-by-design principles Contribute ...

successful migration outcomes. Azure & DevOps Operations Supporting Azure cloud platforms and associated services. Assisting with Azure DevOps CI/CD, deployment, release, and environment management activities. Supporting cloud-hosted applications and platform services. Contributing to platform improvements, operational support, and technical troubleshooting activities. Platform Support & Governance Supporting production … production environments. Assisting with incident resolution, problem management, and service improvements. Supporting Power Platform solutions, including Power Apps and Power Pages. Your experience includes... Proven experience supporting Windows Server environments ( or later). Experience delivering application and service migrations between Windows Server platforms, including dependency analysis, testing, validation ...

Role The Network Engineer – L3 (UCC) provides advanced operational support, configuration management, and performance optimisation across unified communications platforms for financial services clients. This is a hands-on, client-facing role focused on resolving complex incidents, executing controlled changes, and maintaining high-performing, secure UCC environments. You will play … platforms including Teams, Exchange Online integration, and collaboration tools Collaborate with Network, EUC, vendors, and service teams to resolve dependencies Support major incident management and escalations across UCC services Drive continuous service improvement and reduce recurring issues Maintain accurate documentation to support compliance and audit requirements Mentor L1/ ...

heart of technology operations, owning service performance across internal teams, strategic suppliers and business-critical platforms. This isn't a traditional infrastructure management role. It's an opportunity to become the single point of accountability for technology service outcomes, influencing senior stakeholders, driving supplier performance and ensuring technology delivers … root cause analysis and long-term remediation plans. Delivering executive-level reporting, dashboards and service health insights. Driving cost transparency, forecasting and demand management across technology services. Supporting risk, compliance and assurance activities within a regulated environment. What We're Looking For Strong experience in IT Service Management ...

systems, legacy dependencies, and unmonitored assets. Lead disaster recovery readiness, including runbooks, testing, failover/failback, and alignment with business continuity requirements. Incident, Escalation & Problem Management Act as the senior escalation point for infrastructure-related issues. Identify true root cause and implement robust, repeatable fixes. Produce or update … stakeholder manager; able to influence at all levels. Solid planning and delivery skills across both BAU and project work. Familiarity with ITIL processes (Incident, Problem, Change) Technical Strengths (desired) Azure IaaS/PaaS, AVD, SQL, Storage, Backup, Active Directory/Entra ID, Conditional Access, RBAC, firewalls (Fortinet), networking (Meraki ...

pods, pools, brokers, gateways) Managing VDI infrastructure alongside platform teams (vSphere, storage, networking) Monitoring performance and capacity, troubleshooting issues end-to-end Supporting incidents, problem management and change activity Managing desktop pools, images and provisioning Supporting application delivery (App Volumes or similar) and user profiles (DEM or equivalent ...

enhancements and transformation initiatives. Working closely with third-party suppliers and internal stakeholders. Maintaining network documentation, diagrams and operational procedures. Supporting change, incident and problem management processes. What We're Looking For Proven experience working within a large-scale enterprise networking environment. Strong networking knowledge across routing, switching … Good understanding of cyber security principles, secure access and network segmentation. Experience balancing both BAU operational responsibilities and project-based work. Strong troubleshooting and problem-solving skills. Ability to work effectively within a collaborative, close-knit technical team. Excellent communication and stakeholder engagement skills. Full UK Driving Licence ...

looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Loan’s Processing Team.By Joining Citi, you will become part of a global organisation whose mission is to serve … staff can understand.* Experience of Linux servers, MSSQL, Oracle and Mongo DB as well as monitoring and observability tools* Knowledge/experience of problem Management Tools.**What we’ll provide you:**By joining Citi, you will not only be part of a business casual workplace with a hybrid ...