1 to 25 of 31 Problem Management Jobs in London

Title: Problem & CSI Manager- Energy Client Experience Required Location: London, UK (2Days/Week Onsite) Duration: 6Months+ Rate: 600GBP/Day Inside IR35 Role Overview We are currently hiring a Problem & Continual Service Improvement (CSI) Manager for a leading energy client. The role will support the Senior Problem Manager in developing, embedding and maturing Problem Management and Continual Service Improvement capabilities across a complex multi-supplier SIAM environment. You will be responsible for identifying recurring service issues, conducting and facilitating root cause analysis, driving remediation actions and supporting continual improvements to service resilience and availability. ...

Change, Release & Problem Manager London/Hybrid Paying between £70,000-£80,000 + Benefits A leading engineering and construction business is looking for an experienced Change, Release & Problem Manager to join its growing IT team.This is a fantastic opportunity to take ownership of IT change governance, release … planning, and problem management across a complex technology environment. You'll play a key role in improving service stability, reducing operational risk, and ensuring technology changes are delivered successfully with minimal business disruption.You'll be responsible for managing and continuously improving the organisation's Change, Release, and Problem ...

technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised … deliver to written requirements Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Communicates professionally and effectively, through verbal and non-verbal methods with business ...

through a period of genuine transformation. What you'll be doing: Own and execute the Technology Resilience and Production Operations strategy, including Incident, Problem, Event and Change Management, driving automation and an agile approach to improve stability, security and speed at scale Build and govern an internationalised Centre … Business Continuity Plans Lead major incident response and postmortem/root cause processes, driving a culture that reduces repeat incidents and strengthens proactive problem management Own the Change Advisory Board and release orchestration strategy, ensuring changes are authorised, risk-assessed and compliant across complex deployment pipelines Manage budget ...

through a period of genuine transformation. What you'll be doing: Own and execute the Technology Resilience and Production Operations strategy, including Incident, Problem, Event and Change Management, driving automation and an agile approach to improve stability, security and speed at scale Build and govern an internationalised Centre … Business Continuity Plans Lead major incident response and postmortem/root cause processes, driving a culture that reduces repeat incidents and strengthens proactive problem management Own the Change Advisory Board and release orchestration strategy, ensuring changes are authorised, risk-assessed and compliant across complex deployment pipelines Manage budget ...

seeking an experienced Head of IT Service Management (ITSM) to lead and evolve the organisation's IT service delivery function, ensuring the highest levels of operational excellence, service quality, and customer satisfaction. The successful candidate will be responsible for defining and implementing ITSM strategies, frameworks, and best practices across … business, leveraging platforms such as ServiceNow and Jira to drive service improvement, incident management, change management, problem management, and service request processes. This role requires a strategic leader who can align IT services with business objectives, establish governance frameworks, monitor service performance through KPIs and SLAs ...

including: ITSM, CSM, ITAM, ITOM, IRM, CMDB. Implementing ServiceNow modules, configuration, administration + support of core ServiceNow platform. ServiceNow platform design, development, implementation, Incident Management, Service Requests, Problem Management, Change Management, Configuration Management + new releases. ServiceNow Glide Objects including: GlideRecords, GlideSystem, GlideAggregate + GlideAjax. … System integration experience using Web Services + web-based technologies including: XML, HTML, AJAX, CSS, HTTP, REST, SOAP, Agile/Scrum approaches. ITIL Service Management certification advantageous (ITIL v3 certification). ...

servers' local storage to create a resilient shared storage pool) Experience managing production-critical infrastructure environments with high availability requirements. Experience with incident management, problem management, RCA, and continuous operational improvement. Knowledge of monitoring, observability, alerting, and performance management. Microsoft Hyper-V (Core Expertise) Deep hands … with monitoring and observability platforms such as Azure Monitor, Prometheus, Grafana, Splunk, or similar tools. Experience supporting enterprise VDI environments. Understanding of ITIL Incident, Problem, Change, and Release Management. Experience working in regulated industries such as Banking or Financial Services. Experience & Qualifications 6+ years of infrastructure engineering experience with ...

assist with 3rd level support and technical investigation across supported platforms. Support and participate in system changes, upgrades and installations. Drive root cause analysis, problem management, and long-term corrective actions. Play a key role in system design reviews, upgrades, migrations, and new technology introductions. Ensure operational requirements … Participate in a 24/7/365 support rota, including nights, weekends, and public holidays as required. Operate within agreed incident, change, and problem management frameworks. Work closely with internal stakeholders, service owners, project teams, and third-party vendors. Contribute to a culture of operational excellence, continuous ...

engineer will lead cross-functional triage, perform deep root-cause analysis, guide platform stability initiatives, and mentor Level-2 engineers. Key Responsibilities Incident & Problem Management Act as required escalation point (L3) for all high-severity Genesys Cloud CX incidents (P1/P2 focus) Lead technical triage, incident bridges … repeat incidents through structural corrective actions as Team work. Author executive-ready RCA documents including impact analysis, preventive actions, and corrective recommendations Drive problem management, corrective action tracking, and platform stabilization initiatives. Voice, Media & Network Engineering Own advanced troubleshooting of SIP signaling, call setup, and session negotiation Diagnose ...

engineer will lead cross‐functional triage, perform deep root‐cause analysis, guide platform stability initiatives, and mentor Level‐2 engineers. Key Responsibilities Incident & Problem Management (Genesys Cloud CX & UCCE) Act as L3 escalation for all high‐severity P1/P2 contact center incidents across Genesys Cloud … eliminate repeat incidents through structural corrective actions. Author executive‐ready RCA documents including business impact, preventive actions, and long‐term remediation plans. Drive problem management, corrective action tracking, and service stabilization initiatives. Voice, Media & Network Engineering Own advanced troubleshooting of SIP signaling, call setup, and session negotiation (Genesys ...

line support and help with 3rd line support and technical investigations where needed. Support system changes, upgrades, and installations. Help with root cause analysis, problem management, and putting in place corrective actions. Contribute to system design reviews, upgrades, migrations, and new technology rollouts. Make sure operational needs … changes. Take part in a 24/7 support rota, including nights, weekends, and public holidays if required. Work within agreed incident, change, and problem management processes. Work with internal teams, service owners, project staff, and external suppliers as needed. Support a culture of operational excellence, ongoing improvement ...

based in london. Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiply DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

based in london. Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiply DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

range of blue-chip clients. The role The successful candidate will be assisting the IT Manager in all aspects of IT support including the management of our Managed Services Partner. We are looking for candidates that have appropriate IT certifications and have hands on experience and is an ambitious … support tickets raised and ensure they are given the appropriate priority and in some cases acted on instead of the MSP. Assistance with problem management and ongoing incidents, ensuring effective diagnosis and trend analysis in identifying underlying root causes and facilitating their documentation and resolution. Assist with providing ...

offering the opportunity to influence technology strategy, lead operational excellence and drive continuous improvement across the IT function. The Role IT Service Integration and Management (SIAM) Service performance, governance and continual improvement Major Incident and Problem Management Vendor and supplier management IT risk, controls and regulatory … remain resilient, customer-focused and fit for the future. About You You'll be an accomplished IT leader with significant experience in IT Service Management within a regulated environment. You'll bring Strong experience of SIAM and multi-supplier environments Expertise in IT governance, risk and operational controls Experience ...

logged and updated throughout their lifecycle. Collaborate with infrastructure teams and third-party suppliers to resolve incidents quickly. Identify recurring issues and contribute to problem management and service improvements. Create and maintain knowledge base articles and technical documentation. What we're looking for in the IT Support Engineer … account administration and Joiner, Mover, Leaver processes. Mobile device support (iOS and Android). Teams telephony, printers and other end-user technologies. IT Service Management (ITSM) tools and working within SLA-driven service desks. Troubleshooting technical issues with strong analytical and problem-solving skills. You'll also have ...

FastAPI JavaScript, TypeScript React or Angular REST APIs, Swagger/OpenAPI SQL Server, PostgreSQL, NoSQL and vector databases Azure App Services, Azure Functions, API Management Docker, Kubernetes (AKS) Azure DevOps, Git repositories, CI/CD pipelines Power Platform exposure beneficial (Power Apps, Power Automate, Power BI) Authentication and security … Contribute to technical best practices, coding standards, and modern engineering approaches across the technology estate Follow ITIL-aligned processes for change, release, incident, and problem management Required Experience Strong commercial experience as a Full Stack Developer or Full Stack Engineer within Financial Services, Investment Management, Banking ...

with product, delivery and architecture colleagues to ensure platform services meet user and business needs. Support live service operations, including incident response, troubleshooting and problem management. Share knowledge and provide coaching and mentoring across the engineering community. Contribute to improving security, resilience and compliance practices within the platform. Essential ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

Manage the ongoing delivery of contracted services, SLAs and KPIs Lead quarterly service reviews with customers and internal stakeholders Oversee Major Incident, Change and Problem Management processes Manage escalations calmly and ensure positive customer outcomes Produce and continually improve service reports and documentation Maintain service handbooks, introduction plans … customer-specific processes Identify service improvement opportunities and take ownership of delivery Work closely with technical teams, vendors, sales and account management Identify opportunities to expand managed services within existing customers What we’re looking for Experience in Service Delivery Management within a cybersecurity, SOC or managed services ...

Provide advanced troubleshooting and support for live CAD systems in mission-critical public safety environments. Investigate and resolve complex CAD application issues affecting incident management, mobilisation, mapping, geospatial services and external interfaces. Lead technical investigations during major incidents and act as an escalation point for operational issues. Analyse application … messaging and third-party systems. Work directly with customers during incidents, service reviews and technical workshops. Perform root cause analysis (RCA) and contribute to problem management activities. Develop and implement changes while ensuring technical governance and service continuity. Provide technical leadership and recommendations during service-impacting incidents ...

Provide advanced troubleshooting and support for live CAD systems in mission-critical public safety environments. Investigate and resolve complex CAD application issues affecting incident management, mobilisation, mapping, geospatial services and external interfaces. Lead technical investigations during major incidents and act as an escalation point for operational issues. Analyse application … messaging and third-party systems. Work directly with customers during incidents, service reviews and technical workshops. Perform root cause analysis (RCA) and contribute to problem management activities. Develop and implement changes while ensuring technical governance and service continuity. Provide technical leadership and recommendations during service-impacting incidents ...

weekend activities where required) * Track test progress, capture outcomes, and ensure actions are documented * Collect and organise validation evidence following tests 2. Documentation & Runbook Management * Maintain and update IT recovery plans, procedures, and runbooks * Support consolidation of fragmented documentation into standardised formats * Ensure documents are version-controlled and accessible … Assist in maintaining IT resilience controls and evidencing compliance activities * Support periodic review of TRR-owned controls (e.g. ITSC controls) * Track remediation actions through Problem Management or risk systems * Provide support for audit and regulatory requests 5. Scenario & Methodology Development * Support development of IT recovery test scenarios ...

Enterprise Architecture community Partner with delivery, product and engineering teams to support projects and enhancements from inception through to implementation Support incident and problem management activities, leading root cause analysis and defining sustainable technical solutions Collaborate closely with engineering teams to promote continuous improvement across design, development, testing … technical domains Expertise in architecture governance, design standards, patterns and solution assurance Experience producing and maintaining high-quality solution design documentation Strong stakeholder management skills with the ability to communicate complex technical concepts to both technical and non-technical audiences Experience working within Agile environments, ideally SAFe frameworks Ability ...