22 of 22 Problem Management Jobs in London

also supported by the team.Accountable for the smooth running of the Trusts primary and most widely used clinicalapplication, Millennium and other connected applications.Lead for problem solving and analysis of new requirements connected with Millennium andother connected applications.Responsible for supporting Millennium and connected applications deployment activities.Compliance with all relevant system … Person Specification Qualifications Essential In depth specialist knowledge of IT procedures acquired through degree or equivalent level plus knowledge, experience & expertise in IM&T management & staff management to Masters level or equivalent. ITIL green badge equivalent in service management Desirable PRINCE2 foundation equivalent in project management ...

with internal teams and third-party partners where required. Maintain clear communication with stakeholders regarding incident status, progress and expected resolution timelines. Contribute to problem management by proactively identifying recurring issues and implementing preventative measures. Support release and deployment activities, ensuring changes are fully tested and validated before … senior or lead developer capacity. Subject matter expertise in one or more Oracle Fusion modules, particularly HR-focused areas such as: Employee Records Absence Management Recruitment Learning Performance Management Self Service HR Payroll and Time & Labour Experience managing or coordinating workloads within a technical support or development team. ...

permanent basis. IT Service Delivery Manager/IT Service Desk Manager Responsibilities and Duties: * Manage the Service Desk team using the Service Management toolset and provide accurate reporting on performance. * Lead, coach and develop the Service Desk team, fostering accountability, professional growth and a culture of continuous improvement. … structured and analytical approach to problem solving, ensuring efficient IT service desk operations through methodical troubleshooting, process optimisation, and implementation of best practices. * Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management ...

Desirable: experience using M365 Security Controls Ensure CLS internal systems are managed to the highest standard by following industry best practice Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes Actively contribute to the development of existing … projects applying both significant communications, organisational and technical skills to achieve successful outcomes. Strong collaboration skills with senior stakeholders, peers and the project management team Through example and behavior, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service. ...

Strong engineering background with the ability to drive automation and reduce manual toil through code, tooling, and process redesign. Deep knowledge of incident response, problem management, root cause analysis, and operational resilience practices in mission critical environments. Strong stakeholder management skills, able to influence technology and business … metrics with user experience and business objectives. Toil Reduction & Automation : Identify and eliminate operational toil through automation, enhancing engineering practises and operational tooling. Incident & Problem Management : Strengthen incident response frameworks and improve production outcomes through effective root cause analysis and preventive engineering. Observability & Tooling : Establish observability standards ...

engineer will lead cross‐functional triage, perform deep root‐cause analysis, guide platform stability initiatives, and mentor Level‐2 engineers. Key Responsibilities Incident & Problem Management (Genesys Cloud CX & UCCE) Act as L3 escalation for all high‐severity P1/P2 contact center incidents across Genesys Cloud … eliminate repeat incidents through structural corrective actions. Author executive‐ready RCA documents including business impact, preventive actions, and long‐term remediation plans. Drive problem management, corrective action tracking, and service stabilization initiatives. Voice, Media & Network Engineering Own advanced troubleshooting of SIP signaling, call setup, and session negotiation (Genesys ...

London . Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiple DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

based in london. Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiply DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

London . Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiply DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLAs. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

Application Support Analyst L1/L2 (SaaS) Location: London - 1 day a week (but should be available when needed) The Role Manufacturing Data Management project for a global FMCG client as a Platform architect. Your Responsibilities (Up to 10, Avoid repetition) 1. L1/L2 Application Support Provide … first point of contact for MES incidents, alarms, and service requests Perform incident triage, analysis, resolution, or escalation within agreed SLAs 2. Incident & Problem Management Log, manage, and resolve incidents using Pulse Support deviation, investigation, and root cause analysis activities where required Coordinate with PAS-X vendor ...

required regression testing. Liaise with software suppliers to obtain detailed release information and translate it into clear, actionable test plans. Communicate testing, release management, and change management information to end users in an understandable and accessible manner. Provide regular reporting to the Test Manager as required. About … certifications KNOWLEDGE AND UNDERSTANDING Essential Sound knowledge of all stages in the testing lifecycle of digital applications Sound knowledge of the Release and Change Management process Proficient in working with process and data flows to understand complex business models Proficient in using testing tools, methodologies and reporting to senior ...

office Valid SC Clearance Required A major UK public sector organisation is seeking an experienced Principal Salesforce Administrator to lead the operational management, optimisation, and continuous improvement of a complex Salesforce environment. This senior role is responsible for the stability, quality, resilience, and performance of Salesforce services across … Salesforce environments . Demonstrable experience leading Salesforce administration teams . Proven experience managing suppliers, vendors, and technical risk. Strong background in platform operations, configuration management, incident/problem management, and release governance. Salesforce certifications (or ability to obtain within 6 months): Salesforce Certified App Builder Salesforce Certified ...

wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident management, service governance, and operational excellence, helping to deliver a seamless technology experience across the organisation. What you'll do: Lead incident and problem management, driving effective technical response and resolution. Manage SLAs, service performance dashboards, and continuous improvement initiatives. Oversee cyber security incident response and vulnerability remediation. Coordinate service desk triage and out-of-hours support coverage. Partner with key stakeholders across Product, Engineering, and Compliance to support audit readiness ...

seeking an experienced Identity and Authentication Manager to join the team. This role offers the opportunity to shape the strategic direction of Identity Management and associated toolsets while ensuring service health and driving continuous improvement. You will work primarily with Microsoft Active Directory (on-premises and Azure AD), managing … technical direction through workshops and coaching sessions. Create and maintain clear technical documentation for peers and less experienced staff. Manage and maintain Identity Management platforms, ensuring availability, performance, and security. Provide guidance balancing technical facts against business risks for incident resolution and project decisions. Drive proactive improvements in processes ...

Linux infrastructure operations. Monitor systems, resolve incidents, and perform root cause analysis. Support patching, upgrades, certificate renewals, and maintenance. Follow ITIL processes (Incident, Change, Problem Management). Maintain documentation, runbooks, and knowledge articles. Automation & AI Automate manual processes using Ansible, Scripting, and AWS services . Implement AI-driven … first culture and measure operational improvements. Monitoring & Security Monitor systems using Datadog and AWS CloudWatch . Manage SSL certificate life cycle . Perform patch management (RedHat Satellite/Ansible). Support security, vulnerability remediation, and compliance. Required Skills Experience in BAU/Cloud Operations/IT Operations roles. Strong ...

technical product owner and subject matter expert for the firm’s Azure integrations. You will work with other applications, such as the Master Data Management system, as needed. KEY RESPONSIBILITIES//Application Management and Development Manage the configuration, deployment and ongoing support of Azure integrations. Develop, test … improve user experience. Manage vendor relationships, including coordinating support cases, overseeing service levels, and negotiating enhancements or customisations. Work closely with the internal Problem Management team. Cybersecurity and Risk Ensure applications comply with internal and external security policies and best practices. Implement controls to safeguard application data, access ...

monitoring across logs, metrics and alerts to anticipate risks, prevent incidents, and enable rapid, informed issue resolution where they may occur. Lead the overall management and resolution of system incidents and outages in line with SLA and KPI expectations ensuring there is minimal impact to the organisation, regular communications … provided (including to Senior Stakeholders) and a robust root cause analysis is provided to support long-term problem-management and prevent recurring issues. Provide strategic oversite and manage escalations from stakeholders and users, ensuring effective communication and resolution of system-related concerns using these as an opportunity ...

/Azure) Strong focus on network security and infrastructure resilience CCNP certification required Experience with Mimecast highly desirable Knowledge of ITIL processes (incident, change, problem management) beneficial Comfortable travelling between sites when required Experience Typically 5+ years in network/infrastructure engineering roles Experience operating ...

days per week in London Desired Experience Proven hands-on experience with SailPoint Identity Security Cloud (ISC) , with strong understanding of access governance, lifecycle management, identity profiles, rules, policies, and integration patterns. Background in Product Ownership or Service Management , ideally having evolved from business-facing or delivery roles … requirements. Technical & Functional Skills Deep functional understanding of SailPoint ISC , including: Identity governance and administration Access reviews & certifications Identity lifecycle automation Attribute and policy management Cloud connector configuration and application onboarding Experience overseeing or guiding the integration of SailPoint ISC with enterprise applications, directories, HRIS systems, and cloud platforms ...

days per week in London Desired Experience Proven hands-on experience with SailPoint Identity Security Cloud (ISC) , with strong understanding of access governance, lifecycle management, identity profiles, rules, policies, and integration patterns. Background in Product Ownership or Service Management , ideally having evolved from business-facing or delivery roles … requirements. Technical & Functional Skills Deep functional understanding of SailPoint ISC , including: Identity governance and administration Access reviews & certifications Identity lifecycle automation Attribute and policy management Cloud connector configuration and application onboarding Experience overseeing or guiding the integration of SailPoint ISC with enterprise applications, directories, HRIS systems, and cloud platforms ...

take appropriate action Required Skills * Asset and configuration management. * Availability and capacity management. * Change Management. * Coding and scripting. * Continual service improvement. * Incident management. * Problem management. * Service management framework knowledge. * Testing. * Technical understanding Technical skills Cloud Platforms: Azure/AWS/GCP (compute, networking, IAM, storage) OS & Virtualisation: Linux …/GitHub Actions/Jenkins Monitoring & Observability: Prometheus, Grafana, ELK/EFK, Azure Monitor Networking & Security: Firewalls, Load Balancers, VPNs, Zero Trust, Identity & Access Management All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able ...

role combines governance with technical capability-supporting audits, demonstrating IT controls, and troubleshooting or coordinating resolution of issues across Azure DevOps pipelines, ServiceNow change management, and Jira requirement workflows. You will help us evidence good practice, reduce audit friction, and improve developer productivity by ensuring our controls are both … explain them clearly to auditors. Translate technical details into auditor-friendly narratives. IT Controls & Governance Operate and improve general IT controls (GITC) across change management, access control, backups/recovery, incident/problem management. Ensure segregation of duties, peer reviews, approvals, and traceability for production changes. Evidence & Documentation ...