18 of 18 Problem Management Jobs in London

Football Association is looking for a Service Product Lead to join our Technology team and play a pivotal role in shaping product service management across all our Product Teams. This is an exciting opportunity for someone who is passionate about investigating root causes and preventing disruptions to our service … across our product lines within a complex and evolving environment encompassing our cloud and SaaS estates. Our current Product Service Management capability is still developing, so we are looking for an experienced professional who can bring clarity, governance, and best practice while building strong relationships across both technical ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … technology services (Speed Enforcement - HADECs) and directing resources to intervene and to achieve continuous service improvement. Taking a lead in the fault, event and problem management of the service. Working with Service design and procurement teams to ensure lessons learnt from operational experience are fed back ...

building a brand-new Digital and Resident Experience, and as ITSM Lead, you'll own the design, documentation and operation of the service management processes and platform that everything else depends on. You'll join at a genuinely exciting time for the council, as we invest in our people … step in as major incident manager when it matters most and develop the ITSM Engineer who reports to you. If you're a service management professional who wants to build mature, consistent practice from the ground up and make a genuine difference to the services residents rely ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling … will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working across organisational boundaries, you will collaborate with operational teams, asset managers, engineering specialists, suppliers, maintainers and service providers to maximise the value ...

improving technology operations, enhancing user experience, and driving the adoption of emerging technologies, including AI-enabled solutions. This role combines leadership, operational oversight, stakeholder management, and transformation initiatives, making it an excellent opportunity for an experienced technology leader looking to make a broad business impact within a complex international … approved AI, automation, and productivity-enhancing technologies. Work closely with regional leadership teams to understand evolving business needs and technology priorities. Participate in vendor management, contract negotiations, and budget planning activities. Support major incident management, problem management, and post-incident review processes. Champion best practice ...

reliability, resilience and operational performance of large-scale platforms within a regulated environment. This role combines hands-on engineering with technical leadership, production incident management, automation and reliability engineering. You will drive improvements across platform operations, embed reliability throughout the software development lifecycle and apply agentic AI to incident … problem, change and risk management. Key Responsibilities Take ownership of technical outcomes, drive engineering quality, mentor colleagues and share expertise across teams. Collaborate with product, platform, operations and security teams to embed reliability into the software development lifecycle. Define and track KPIs for reliability, performance and operational efficiency. Lead ...

Webex AV Engineer Key Responsibilities Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to Cisco Cloud Collaboration Technologies Responsibilities include: Problem management, Incident management, and Change Management Creates accurate project specifications Drive proof of concepts to test new capabilities and technologies Management ...

Kibana GitLab Source Control DevOps & Automation Jenkins Groovy CI/CD pipeline design and implementation Infrastructure as Code Platform observability and monitoring Performance management and troubleshooting Service Management & Operational Support Live service management Incident, change and problem management ServiceNow (SNOW) Production support within 24x7 operational … secure environments. Knowledge of intelligence or law-enforcement platforms. Support and troubleshooting of analytical platforms such as SOLAR, MAT or equivalent capabilities. Stakeholder Management Excellent communication skills. Ability to engage effectively with senior business and technical stakeholders. Experience working within government, policing, national security or highly regulated environments. ...

Customer Excellence Service Reporting both internal to Digital and the wider Trust Communications Process and Policy End-User Education Reporting and Monitoring Supplier Management Asset Management Quality Assurance and Contracts Operational Responsibilities for the Digital Assurance Teams Flexible working: As one of the few Trusts in London … very best of good work life balance. About us Digital Assurance falls within the Digital Services umbrella, which follows the ITIL standard of Service Management, empowering technology and process to ensure the customers have the best possible end result. Locations: The Digital Assurance team are based across the various ...

SERVICE MANAGER Financial Services Client | London (Hybrid, 3 days in office) | Permanent THE ROLE Lead service management for a critical financial services organization. Own incident escalation, problem management, and vendor governance across high-volume trading systems. KEY RESPONSIBILITIES Act as senior escalation point for incidents and major … incident management Lead root cause analysis, trend analysis, and process improvements Design service measures, SLAs, and monthly reporting Manage third-party vendors and service providers Oversee change, release, and capacity management On-call support including out-of-hours critical periods WHO YOU ARE Essential: ITIL qualified with 5+ ...

workflows, and integration with APIs/logging/CMDB-type systems where relevant. Operations & troubleshooting: Diagnose SSH connectivity/auth issues, support incident/problem management, and drive continuous improvement via metrics and documentation. Collaboration & communication: Work with platform, cloud, network, and security teams translate technical requirements into … Unix systems User access setup, SSH config, bash scripting Good technical knowledge of SSH Keys, algorithms, configs, SSH certificates. Deep Linux understanding, i.e. service management and backend support. Experience of using Automation tools such as Terraform, Ansible, Python, Splunk, Postman. Understanding of software release management & deployment tools GitHub ...

implementation of governance standards Design, implement and support secure, scalable Azure cloud solutions Design and administer Azure Resource Groups, RBAC, Azure Policies and management groups Manage Azure networking including VNets, NSGs, DNS, app gateways, load balancing and VPN connectivity Administer Azure Virtual Machines, Storage Accounts and Key Vault Configure … support other engineers, acting as an escalation point for complex technical issues Skills: Azure, multi-subscription Azure estates, Azure Resource Groups, RBAC, Azure Policy, Management Groups, VNets, NSGs, VPN connectivity, Azure Virtual Machines, Storage Accounts, Key Vault, PowerShell, Azure CLI, Microsoft Entra ID, Conditional Access Essential experience: Strong hands ...

Cerner)Millennium Electronic Health Record and various other systems, both within and outside Barts Health.The successful candidate will have a software development background, service management experience, experience designing and building interfaces using an integration engine within a healthcare environment, and experience managing or supervising junior staff. The role operates … Qualifications Essential A relevant first-degree, or equivalent qualification or experience plus relevant post graduate qualification or experience ITIL green badge equivalent in service management InterSystems training and qualifications or equivalent from other integration engine suppliers Desirable PRINCE2 foundation equivalent in project management Experience Essential Effective communication ...

SERVICE MANAGER Financial Services Client London (Hybrid, 3 days in office) Permanent THE ROLE Lead service management for a critical financial services organization. Own incident escalation, problem management, and vendor governance across high-volume trading systems. KEY RESPONSIBILITIES Act as senior escalation point for incidents and major … incident management Lead root cause analysis, trend anal click apply for full job details ...

operation of critical infrastructure within the telecommunications sector. This is a 12-month contract opportunity based in Ipswich or London, working across complex Building Management Systems (BMS), Central Monitoring Systems (CMS), CCTV and wider infrastructure platforms. Key Responsibilities: Architecting and delivering next-generation BMS, CMS and CCTV systems Driving … operations teams to deliver end-to-end services Enhancing platform security, resilience, availability and performance at scale Supporting best practice in incident, change and problem management Creating clear, reusable runbooks, engineering standards and operational documentation Identifying opportunities to improve infrastructure delivery and introduce new technologies Job Requirements: Experience ...

production that minimize Application failures after release. Adding consideration of performance, scalability and security matters across design and implementation phases. Follow established incident and problem management processes, ensuring accurate ticket updates and clear communication with stakeholders and with any relevant people. Participating in definitions and configuration of Application ...

pipeline design, implementation and support. - Docker and containerised platforms. - Linux administration. - Platform engineering and infrastructure ownership. - Technical governance, assurance and engineering standards. - Live service management and 24/7 operational support. - Incident, change and problem management. - Leadership of engineering and cross-functional teams. - Major incident management experience. ...

technology solutions (including Entra ID, Purview, Defender, Mimecast, Intune). - Strong experience in Cyber Essentials Plus delivery and maintenance. - Knowledge of ITIL process in management incident, Change and problem management. - Certifications (such as SC-200, SC-300, SC-400, CEH, CISSP) are desirable. Cyber Security Engineer - 6 Month ...