2 of 2 SLA Jobs in East London

patch cable management, PON (passive optical network), DCIM (data centre infrastructure management), power redundancy, cabling redundancy, telecoms cabling projects, BICSI certification, network cable installer, SLA compliance. ...

running of the FM helpdesk and scheduling team * Planning and coordinating engineers to maximise utilisation and efficiency * Monitoring and improving KPI and SLA performance across reactive and planned works * Ensuring jobs are allocated, completed and closed out within agreed service levels * Identifying process improvements to enhance operational performance and customer … delivery The successful Helpdesk Manager will have: * Previous experience managing or supervising an FM Helpdesk or Service Desk * Strong knowledge of SLA and KPI-driven service environments * Experience scheduling engineers within Facilities Management or Building Services * Excellent organisational skills with the ability to prioritise reactive workloads * Experience using CAFM ...