4 of 4 SLA Jobs in East London

site presence and acting as a professional ambassador for the onsite support service Ticket Management: Managing your call queue effectively, prioritising workload, and ensuring SLA adherence Customer Communication: Providing regular updates to users using appropriate communication channels Documentation Quality: Ensuring all ticket information is accurate, detailed, and of a high ...

junior engineers Support pre-sales with solution design, surveys, and technical input Onboard new clients and ensure smooth handover to support teams Ensure SLA commitments and service quality are met Participate in out-of-hours support rota (optional) Required Experience 3+ years' experience in an MSP or IT consultancy environment ...

Calibration and verification of Datalogic, and Bizerba Scanner Scales to strict metrological standards in various Tier 1 and Tier 2 supermarkets within the UK SLA driven Support into Retail outlets IMAC - Install, Move, Add and Change of retail weighing scales, scanners, PEDs, PCs Project work including retail weighing scales, Scanners … ensure that you can achieve first time fix resolutions in most site visits Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customers satisfaction levels are consistently high Always representing the company to the highest possible standards by taking pride ...

Contract role Location: Tower Bridge, London Employment: Full Time Requirements: Energetic individuals - Strong able to lift heavy equipment Continental shift pattern Looking for minimum 6 months experience - Will provide continuous training to all engineers. Ideally ...