1 to 25 of 206 SLA Jobs in London

privacy and security standards and regulations. Provide internal customer support via assigned tickets for security-related issues, while ensuring assignments are resolved within assigned SLA's. Evaluate and implement CIS critical security controls where necessary. Provide input into cybersecurity strategic roadmap and annual budget. Adhere to applicable change management policy More ❯

a fast-paced pressurised environment, providing desktop support to our customers, assisting them with software problems via phone or email. Working to set call SLA targets: meet & improve processes and look to take a proactive attitude. Supporting approx 2500 users at our Canary Wharf premises. Continual liaising with counterparts in More ❯

via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues • Alerting Senior Analysts and Managers of reoccurring More ❯

via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues • Alerting Senior Analysts and Managers of reoccurring More ❯

Delivering first line support Acting as the first point of contact for customers Demonstrating the ability to troubleshoot and resolve support issues within agreed SLA Providing regular, clear communication to customers Diagnosing and resolving incidents to the customer’s satisfaction A strong desire and focus on continued improvements and personal More ❯

of end users' workstation hardware, software, and peripheral devices. Manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's. Be a point of escalation for first line support calls. Have a high level of technical ability which you are happy to share within More ❯

systems, troubleshooting, Active Directory, password resets, technical support, remote support, customer service, helpdesk, Microsoft Office support, Windows support, hardware support, software support, call logging, SLA management, fault diagnosis, ITIL More ❯

via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues • Alerting Senior Analysts and Managers of reoccurring More ❯

via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues • Alerting Senior Analysts and Managers of reoccurring More ❯

2nd line or relevant support teams, whilst still managing ownership of calls through to completion. Incident management - ensuring that all incidents are resolved within SLA timescales. Raising Centrica Energy specific service/change requests, managing through to completion. Delivering IMAC project work, attending project meetings and work groups as and More ❯

up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties: Maintain knowledge of all applicable regulatory requirements including the More ❯

the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal & mobile app. Moreover, you will be responsible for delivering customer integrations as well as supporting internal business More ❯

document, and define critical services/processes and associated KPIs to be measured. Create periodic dashboards, scorecards and reports to demonstrate IT performance against SLA/KPI. Define and maintain a list of all IT services and applications in use for allocated schools/business units as part of the More ❯

to resolve cases where required. Make sure that cases are managed in line with agreed SLAs and Senior Engineer input is sought, with sufficient SLA remaining. Qualifications Customer service focussed with an excellent telephone manner. A demonstrable ability to follow process and build a reassuring rapport with customers. The ability More ❯

You'll Do Key responsibilities in this role will include (but not be limited to): Leveraging core SRE values - measuring (SLI/SLO/SLA), testing, and eliminating toil via automation with appropriate Disaster Recovery planning Refining KPIs to enable data-driven decision making for availability and reliability Proactively analysing More ❯

up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Ability to educate and support User bases of varied level of More ❯

and Service Requests submitted via telephone, email and online, and managing them through the appropriate hardware and software support processes in line with agreed SLA’s · To provide support to our UK customers as well as our international partners, working closely with support teams in Europe, US & Asia · To contribute More ❯

and Service Requests submitted via telephone, email and online, and managing them through the appropriate hardware and software support processes in line with agreed SLA’s · To provide support to our UK customers as well as our international partners, working closely with support teams in Europe, US & Asia · To contribute More ❯

while ensuring governance, security, compliance, and control. Experience Requirements: Proven experience in a senior SRE role or similar. Strong knowledge of cloud technologies and SLA SLO SLI management. Experience leading teams and implementing SCRUM processes. Excellent communication and leadership skills. Experience line managing, mentoring, and coaching. Responsibilities: Collaborate with the More ❯

satisfaction. Provide first class face to face support via Tech Bar locations. Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance. Manage EUC stock levels and provide weekly reports to senior engineers. Provide remote and hands-on support for end user computing software More ❯

various business and technical teams to resolve blockers and share language-specific defect trends. Document investigation actions and next steps in tickets. Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks meet our high-quality standards. Generate service metrics using scripts and/or documentation. Improve More ❯

service support to internal and external customers Provide solutions/workarounds to incidents and problems highlighting and escalating concerns over delivery to agreed customer SLA’s Responsible for achieving agreed service levels at both team and individual level Responsible for ensuring that all tickets within the team are analysed for More ❯

Git version control. Familiar with Elastic Stack (Elasticsearch, Logstash, Kibana) for monitoring and analysis. Proven experience managing support tickets (JIRA Service Desk) and ensuring SLA adherence. Skills and Attributes: Excellent communication and stakeholder management skills, with a client-first approach. Proven problem-solving capability Time management skills and the ability More ❯

third party sub-contractors. We include a strong focus on delivering 'value-add' to our clients - 'just' delivering the contracted service and meeting the SLA's is not sufficient in todays' market. Understanding the clients' business and challenges and bringing solutions to them to improve their P&L is the More ❯

Git version control. Familiar with Elastic Stack (Elasticsearch, Logstash, Kibana) for monitoring and analysis. Proven experience managing support tickets (JIRA Service Desk) and ensuring SLA adherence. Skills and Attributes: Excellent communication and stakeholder management skills, with a client-first approach. Proven problem-solving capability Time management skills and the ability More ❯