1 to 25 of 52 SLA Jobs in London

issues, maintaining high service standards, and contributing to continuous improvement across client environments. Key Responsibilities Resolve 2nd line and escalated IT support tickets within SLA Troubleshoot issues across infrastructure, cloud, and end-user environments Provide on-site support during scheduled client visits Monitor and resolve alerts from system monitoring tools ...

Troubleshooting any Trading Voice related issues. Certify new Software releases and assess new features. Adhere to Internal Controls and procedures. Ensure deadlines and SLA are met. Be part of the change process around production activities and review Vendor Provided SoWs. Liaise with external partners and vendors for support and change ...

remediate incidents identified through security and monitoring platforms (e.g. M365 XDR, MDR/SIEM tooling). Own incidents through their full lifecycle, ensuring SLA compliance and clear stakeholder communication. Work closely with 1st/2nd Line teams, providing escalation support and technical guidance. Identify root causes of recurring issues ...

engineering support for IMACD (Install, Move, Add, Change, Decommission) requests. Service Management Collaborate with the client’s Service Integrator and third-party providers for SLA adherence. Manage IP addressing, DHCP, patching, and lifecycle activities. Ensure compliance with BCDR (Business Continuity & Disaster Recovery) and security processes. Innovation & Continuous Improvement Drive adoption ...

escalation point for complex 3rd line technical issues across infrastructure, servers, and networking Provide support services to both contracted and non-contracted clients, ensuring SLA compliance Assist with pre-sales activities, including technical design, surveys, and solution recommendations Collaborate with internal teams and stakeholders to ensure smooth project delivery Recommend ...

Controls • Ensure our internal systems are managed to the highest standard by following industry best practice • Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes • Actively contribute to the development of existing and new IT process and procedures to enhance service transition ...

vendors, and customers to keep critical infrastructure operating at peak performance. Key Responsibilities Own and resolve L2/L3 incidents through ITSM platforms, ensuring SLA adherence Troubleshoot network faults across wireless, switching, routing, and infrastructure environments Carry out remote diagnostics and coordinate on-site maintenance activities Support hardware swaps, firmware ...

continuous improvement. Key Responsibilities * Lead, manage, and develop technical and service delivery teams * Ensure high-quality delivery across managed services and project work * Own SLA performance, governance, and ITIL-based service processes * Manage budgets, financial performance, and reporting * Oversee recruitment, development, and succession planning * Drive customer satisfaction and continual service ...

team for all domains. Monitor the execution of improvement plans to ensure the MOC BPO team is meeting all performance-related metrics (e.g. CSAT, SLA) Coordinate with other teams/departments to resolve seller/creator issues, follow-up and make sure close-loop to all escalations. Look for opportunities ...

engineering or product position. What You'll Own Service Ownership & Performance: Own service performance end-to-end, ensuring availability, reliability, and KPI/SLA achievement across the platform domain.Governance & Service Lifecycle: Define and maintain governance frameworks across incidents, problems, changes, and releases. Drive service maturity and consistency globally.Platform Change Oversight ...

level technical application support to end users Manage relationships with key stakeholders as well as with the external MSP Monitor service levels and ensure SLA’s are met Support with MI reporting & service catalogue management What they are looking for: Proven application support experience with SaaS based applications A general ...

third-line support for digital workplace technologies Investigate recurring incidents, identify root causes, and implement long-term fixes Ensure high service availability, reliability, and SLA performance Support and deliver workplace technology projects and M365 adoption initiatives Manage operating system upgrades with minimal user disruption Implement and support ...

third-line support for digital workplace technologies Investigate recurring incidents, identify root causes, and implement long-term fixes Ensure high service availability, reliability, and SLA performance Support and deliver workplace technology projects and M365 adoption initiatives Manage operating system upgrades with minimal user disruption Implement and support ...

recruitment campaigns at the same time Experience of supporting service improvements projects. Experience of providing and fostering excellent customer service Experience of working to SLA's and KPI's Experience of partnership working with stakeholders at local level Proven experience of reviewing policies and procedures for own area of work ...

teams for end-to-end operational reliability. Drive automation, documentation, and tooling maturity across both functions. Set and monitor KPIs for operational health, SLA adherence, and change performance. Lead team hiring, mentoring, and scaling across international time zones. Qualifications: 10+ years in infrastructure, SRE, or operations leadership roles. Demonstrated experience ...

environments Manage and optimise operational expenditure, with accountability for budgets and cost efficiency Own vendor management strategy, including FM providers and specialist contractors Ensure SLA adherence for hyperscale and enterprise customers Implement and maintain operational frameworks including SOPs, incident response, change management, and risk mitigation Lead compliance, audits, and certifications ...

procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track ...

administration tasks. You will help the accounts department by resolving account queries and will manage the support inbox to ensure all queries remain within SLA timescales. You will set up new brokers on the system, including managing logins, system configuration and providing introductory training to both internal and external users. ...

performing team supporting a prestigious international financial environment. Key responsibilities: * Day-to-day Data Centre operations (installs, decommissions, moves, changes) * Change & incident management with SLA ownership * Racking, stacking, cabling, patching, and hardware support * Vendor escorting and supervision * Asset tracking, documentation, and inventory control * Supporting infrastructure upgrades, outages, and maintenance windows ...

source landscape.**Data supplier management*** Undertake vendor selection for new data suppliers and data sourcing partners as required.* Design and implement a data vendor SLA policy which establishes quality controls, rights management, and data governance procedures.**Data acquisition budgeting*** Together with Data & Product stakeholders forecast and calculate data sourcing budgets ...

ensure smooth resolution of complex issues. Execute operational processes, including running and validating BAU pipelines or other routine tasks, according to defined procedures. Monitor SLA compliance and proactively escalate risks to ensure timely responses. Document processes, maintain knowledge bases, and contribute to continuous improvement initiatives. Experience Seeking a candidate with ...

support on-call and incident response teams. Provide operational support for incidents, conduct root cause analysis, and implement proactive mitigation strategies to meet SLA and SLO targets. Key Skills: Deep expertise with VMware Cloud Foundation (VCF), vSphere/ESXi, vCenter, NSX-T, and vSAN technologies. Proven experience with SDDC lifecycle ...

harmonize policies and procedures for passive products, campus connect, pre-cabling, and cross-connects globally Assist local teams to reduce lead times (OLA/SLA) and improve service delivery Actively manage suppliers of passive hardware within your region Oversee capacity management database implementation and final accountability Serve as the point ...

analysis for real time incidents, ensuring product escalations are managed to client expectations and customers are provided with timely acknowledgement and resolution within agreed SLA's. You will be fluent Dutch speaking and both written and verbal, ideally to A2/B1 certified Job Responsibilities:- Should be able to read ...

processing patterns; late data handling, watermarking, and backfill strategies; throughput vs latency trade-offs in pipeline design Production data observability - data lineage, quality checks, SLA monitoring, alerting on freshness and completeness; treating data correctness as a first-class concern CI/CD for data infrastructure - version-controlled pipelines, automated data ...